Why does Jackie still work here??? This is the third time i’ve had a day ruining experience with this woman. I hadn’t been to this location (even the Kroger in general) because of Jackie in months and thought I would give it one more try. All of these reviews are flooded with comments about Jackie, so why is she still employed at this Starbucks, and apparently as a manager???!! Take the reviews seriously and get her out so we can enjoy a trip to the grocery store without getting a death stare. Don’t try and complain to her as she will tell you she doesn’t feel good enough to have a conversation, even though she is “manager” and to “Have a day” in a disgusting, gut wrenching attitude.
Rory Brooks
I usually hate to leave bad reviews like this, considering i myself am a barista but this place was unbearable. The manager Jackie was annoyed that I had asked if they have venti cups because she had given me a small, when I had asked and paid almost $9 for a large, so yes I’m going to get one. I even said sorry because i felt bad she was going to have to remake it, she just grabbed the drink and aggressively dumped it out in the sink with it splashing back on her. She continued to take her time remaking my drink, as she continued to talk just like she had while making my first one. And I get multitasking but maybe you should wait until you actually make the order right considering I had already been waiting awhile with a bad experience. She truly didnt seem to care about her job or take it seriously, I get how draining and annoying customers can be. But I feel like employees like these are the reason why some customers give us suck hard times. I’ve been coming to Starbucks for year I almost never miss a day and it saddens me to see this is the only bad experience I’ve had through out all the locations I’ve been through and there’s been alot. Jackie needs to fix her attitude or she needs to be fixed into a new position…😒
Atmosphere: 1
Food: 1
Service: 1
Byron Moss
Convenient
Atmosphere: 4
Food: 4
Service: 4
Nina Shaw
Jackie was so unpleasant, unprofessional, combative, arrogant and rude. To have someone in leadership as her is absolutely unimaginable. Terrible service from her and very shameful to have someone like that represent the team of Starbucks and Kroger.
Atmosphere: 3
Food: 3
Service: 1
Tank Ferguson
Ordered my drink online while I was inside the store, not knowing that the barista was on break. The sign says be back in a few, but we’ve been waiting for over 30 minutes for someone to show up. Already prepaid online and still waiting.
Service: 1
Julia Vargas
Terrible service. The manager Jackie needs to be replaced immediately. Lady with red hair was extremely disrespectful and rude to my mother. My mother went to order and she looked at her and completely ignored her and went straight to her phone and her and the another employee racially profiled my mom. They straight up went to their phones and were laughing behind the bar. DO NOT COME TO THIS STORE
Service: 1
Andrea Vargas
The service here is horrible this Starbucks has really rude employees and racist ones too very ignorant and lazy if your Starbucks has alot of complaints about the employees it really say a lot Jackie I believe do better as a manager that's actually embarrassing do not order from here me trust you're wasting your time
Atmosphere: 1
Food: 1
Service: 1
Brittany Ms
Employee Jackie at Starbucks, harassed me, told me foul language and did not want to make my older At the local Starbucks inside of
Atmosphere: 1
Food: 1
Service: 1
Mel Trafford
There are any better and cheaper coffee shops. They have only fair tasting coffee.
Atmosphere: 2
Food: 3
Service: 4
Jeremy Iverson
This is a consistently excellent location. I have never had a drink poured incorrectly or taste different It is very consistent and good every time. It is busy so order 10 minutes to 15 minutes before showing
Bad customer service!!! They refused to make my drink.... saying I was asking for too many pumps of chai! I have never been refused service at any other store anywhere in the US!
Helene Perez
I hate Starbucks over priced coffee no thanks
joe marsh
ayanna that drink u made me this morning was fire, never left a review before but she deserves it, preciate u.
Atmosphere: 5
Food: 5
Service: 5
Cari Bogier
There's always a long wait whether you fo through the drive-thru or inside. They also hardly ever have cold brew available. Also, I'd gone one time in the evening and they had a sign up saying they had to close early. It was still business
Atmosphere: 2
Food: 2
Service: 2
Buffy Lynn S.
I had placed on line order 6:10pm so i could grab n go back to work. It's now 6:20pm. I've been standing here for 8 min & still have not received my drink. No one else is in line. I like this Starbucks & this is first time this has happened but it is unacceptable. There is only 1 worker but like i said no one else in line. I'm not saying it's this guy's fault I think usually there's two workers so bless his heart unfortunately it affected his tip like I say this is usually a very good Starbucks they just need to schedule workers better apparently
Why does Jackie still work here??? This is the third time i’ve had a day ruining experience with this woman. I hadn’t been to this location (even the Kroger in general) because of Jackie in months and thought I would give it one more try. All of these reviews are flooded with comments about Jackie, so why is she still employed at this Starbucks, and apparently as a manager???!! Take the reviews seriously and get her out so we can enjoy a trip to the grocery store without getting a death stare. Don’t try and complain to her as she will tell you she doesn’t feel good enough to have a conversation, even though she is “manager” and to “Have a day” in a disgusting, gut wrenching attitude.
I usually hate to leave bad reviews like this, considering i myself am a barista but this place was unbearable. The manager Jackie was annoyed that I had asked if they have venti cups because she had given me a small, when I had asked and paid almost $9 for a large, so yes I’m going to get one. I even said sorry because i felt bad she was going to have to remake it, she just grabbed the drink and aggressively dumped it out in the sink with it splashing back on her. She continued to take her time remaking my drink, as she continued to talk just like she had while making my first one. And I get multitasking but maybe you should wait until you actually make the order right considering I had already been waiting awhile with a bad experience. She truly didnt seem to care about her job or take it seriously, I get how draining and annoying customers can be. But I feel like employees like these are the reason why some customers give us suck hard times. I’ve been coming to Starbucks for year I almost never miss a day and it saddens me to see this is the only bad experience I’ve had through out all the locations I’ve been through and there’s been alot. Jackie needs to fix her attitude or she needs to be fixed into a new position…😒
Atmosphere: 1
Food: 1
Service: 1
Convenient
Atmosphere: 4
Food: 4
Service: 4
Jackie was so unpleasant, unprofessional, combative, arrogant and rude. To have someone in leadership as her is absolutely unimaginable. Terrible service from her and very shameful to have someone like that represent the team of Starbucks and Kroger.
Atmosphere: 3
Food: 3
Service: 1
Ordered my drink online while I was inside the store, not knowing that the barista was on break. The sign says be back in a few, but we’ve been waiting for over 30 minutes for someone to show up. Already prepaid online and still waiting.
Service: 1
Terrible service. The manager Jackie needs to be replaced immediately. Lady with red hair was extremely disrespectful and rude to my mother. My mother went to order and she looked at her and completely ignored her and went straight to her phone and her and the another employee racially profiled my mom. They straight up went to their phones and were laughing behind the bar. DO NOT COME TO THIS STORE
Service: 1
The service here is horrible this Starbucks has really rude employees and racist ones too very ignorant and lazy if your Starbucks has alot of complaints about the employees it really say a lot Jackie I believe do better as a manager that's actually embarrassing do not order from here me trust you're wasting your time
Atmosphere: 1
Food: 1
Service: 1
Employee Jackie at Starbucks, harassed me, told me foul language and did not want to make my older At the local Starbucks inside of
Atmosphere: 1
Food: 1
Service: 1
There are any better and cheaper coffee shops. They have only fair tasting coffee.
Atmosphere: 2
Food: 3
Service: 4
This is a consistently excellent location. I have never had a drink poured incorrectly or taste different It is very consistent and good every time. It is busy so order 10 minutes to 15 minutes before showing
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Bad customer service!!! They refused to make my drink.... saying I was asking for too many pumps of chai! I have never been refused service at any other store anywhere in the US!
I hate Starbucks over priced coffee no thanks
ayanna that drink u made me this morning was fire, never left a review before but she deserves it, preciate u.
Atmosphere: 5
Food: 5
Service: 5
There's always a long wait whether you fo through the drive-thru or inside. They also hardly ever have cold brew available. Also, I'd gone one time in the evening and they had a sign up saying they had to close early. It was still business
Atmosphere: 2
Food: 2
Service: 2
I had placed on line order 6:10pm so i could grab n go back to work. It's now 6:20pm. I've been standing here for 8 min & still have not received my drink. No one else is in line. I like this Starbucks & this is first time this has happened but it is unacceptable. There is only 1 worker but like i said no one else in line. I'm not saying it's this guy's fault I think usually there's two workers so bless his heart unfortunately it affected his tip like I say this is usually a very good Starbucks they just need to schedule workers better apparently
Atmosphere: 3
Food: 4
Service: 1
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