McDonald's

Name: McDonald's
Address: 749 Fish Creek Thoroughfare, Montgomery, Texas, 77316, US
Telephone: (936) 588-1800
Price range: $
Rating: 3.4

$ • Fast Food, Coffee Shops, Burgers

Hours:
749 Fish Creek Thoroughfare, Montgomery
(936) 588-1800

Menu Order Online

About McDonald's

This McDonald's location has received mixed reviews from customers. Some praise it as the best McDonald's they have visited, highlighting friendly staff, a clean and well-maintained environment, and hardworking employees, including those with disabilities. Customers appreciate the fast service and the positive attitude of staff like Beckham and Alayna, who are described as funny, productive, and helpful. The manager is often commended for correcting mistakes and providing good customer service, with one reviewer noting the manager’s efforts as excellent and deserving of recognition.

However, recent concerns have overshadowed these positives. Since new ownership took over, the restaurant has experienced a decline in quality. Customers report issues such as broken coke machines, ice cream machines, and food that is undercooked or overcooked. Sauce packs are sometimes bad, ruining meals like the Egg McMuffin. Staff training appears to be lacking, and management is seen as indifferent to these problems. Some customers suggest the need for a management overhaul and express nostalgia for former leadership.

Overall, while the location has the potential to be a great McDonald's with friendly staff and good service, ongoing maintenance issues and management shortcomings have affected the customer experience.