Friday afternoon 1:10. Waited in line inside, behind one customer. The front cashier helped the customer with 2 gift cards. I am disabled and waited leaning on my cane, while she asked a man who came from the back questions about them. After finishing she completely ignored my husband and me and went to help pass out an order for the drivethru cashier who did not look overwhelmed. No acknowledgement to us, no 'We'll be with you in a minute'. It was a total diss. We walked out. She plainly did not want to wait on us.
Atmosphere: 2
Service: 1
Cray
Ayyyy Taco Bell. Good food, decent price. They get my order correct and quickly. Couldn't ask for more.
They put very little meat in tacos do not recommend.. tacos were horrible my kids didn’t even like there burritos . DO NOT RECOMMEND . They can do better ..
Food: 1
Service: 5
Shameka Gregory
Good experience with Kim. Excellent customer service & my order was right.
Atmosphere: 5
Food: 5
Service: 5
William S
Sauces we're out at the self-service area. Dining room was cold and the employees had potty mouths! The manager was training in the dining room and was loud and annoying.
Atmosphere: 4
Food: 5
Service: 5
Joshua Welch
Not sure if I'll visit this location again. Portions were small and not well put together.Besides that, prices went up like 40% on the value menu at the same time as portions got smaller. Might as well go to fast
Atmosphere: 3
Food: 2
Service: 2
Recommended dishes: Spicy Potato Soft Taco
Rehan Mollick
Worst place to eat ever horrible service I ordered and didjt even get my food.. stood at counter for awhile nobody came…
Atmosphere: 1
Food: 1
Service: 1
Izzy
Terrible customer service. I’m assuming the one who I dealt was Melissa since the cashiers name was on the receipt..She went back in forth with me and refused to give me a refund. Claims she was the manager but did not know how to refund an order. Doesn’t make sense to me. Why promote someone to a management position that doesn’t know the basics? You work in food service it’s bound to happen that someone is going to request a refund. I am not one to take the time to give reviews but this situation was just bizarre. After requesting the GM’s name so I could personally speak to them, she was able to make the refund happen.
Update: This Taco Bell has vastly improved since my original review! Wait times are back to normal, and I have returned to this location many times.Original review (1/5 stars):I'm not sure what happened, but recently, this location became SUPER SLOW with drive-thru orders. I've had very good experiences in the past, but my latest two visits (feb. and march 2022) have been 30 mins+. It's taken so long, even at the window, that I was able to go through the feedback process from the receipt while waiting for my food. I'll miss Taco Bell, but I won't be going to this one unless I see their drive-thru lines improve.I can't say it's all bad, though. These experiences did teach me what games are included to play in your car with Android Auto.
Wayne Phillips
We went through the drive-through and ordered value meals. The window opperator was quick and friendly. When we got home, the food was hot and delicious. Good experience overall.
Giving a 1 star based on the look of the food, taste and mess it left behind. Should've taken a before photo. This location has been hit/miss since Covid and today I feel like it's at an all time low. Thought my husband was picking up from the N. Garland location but as soon as I looked at my wrapped soft taco supremes and asked about location and he said Murphy, I was like Oh, that's why. Probably the worst looking/greasiest? looking taco I've had from there.... my taco was literally stuck to the paper they wrapped it in. Sharing a picture of the mess it left on my table. They may be understaffed but I go to this location enough to know that there aren't many cars in the parking lot or drive-thru while I'm there, so not sure what the excuse is. Maybe they need some leadership encouragement? ?♀️
Atmosphere: 3
Food: 1
Service: 3
Binhminh Tran
The location is located behind the corner shopping center. I have a few deliveries here. However usually I ended to giving up or canceling them all. One time the customer said he/she didn't receive his/ her order. The employee asked the young lady who claimed the manager told me she refused to remake the order. Usually those employees prefer to serve the restaurant orders and drive through first. These employees don't have much care and usually make you wait until you can't wait anymore. They are busy service their store customers. They just made you wait and wait until you cancel your order. They mostly don't want to make your orders until you are tired ☺️ of waiting and get up to cancel and leave. Bad service to the delivery orders. The store mostly has new faces every time and very high employees turn over and disorganized. Disappointed ☹️
Worst job experience ever, don’t recommend
Atmosphere: 1
Food: 1
Service: 1
Friday afternoon 1:10. Waited in line inside, behind one customer. The front cashier helped the customer with 2 gift cards. I am disabled and waited leaning on my cane, while she asked a man who came from the back questions about them. After finishing she completely ignored my husband and me and went to help pass out an order for the drivethru cashier who did not look overwhelmed. No acknowledgement to us, no 'We'll be with you in a minute'. It was a total diss. We walked out. She plainly did not want to wait on us.
Atmosphere: 2
Service: 1
Ayyyy Taco Bell. Good food, decent price. They get my order correct and quickly. Couldn't ask for more.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Potato Soft Taco, Salads, Beefy 5-Layer Burrito, Chipotle Chicken Loaded Griller, Cheesy Roll Up, Mexican Pizza, Cinnamon Twists, Dr Pepper, Quesadilla, Nachos, Doritos Locos Taco, Chicken Quesadilla, Soft Taco, Black Beans, Breakfast Salsa, Fiesta Taco Salad, Breakfast Burrito, Triple Double Crunchwrap, Crunchy Taco Supreme, Crunchy Taco
It was
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Potato Soft Taco, Beefy 5-Layer Burrito, Cheesy Roll Up, Mexican Pizza, Cinnamon Twists, Quesadilla, Soft Taco, Crunchy Taco Supreme, Crunchy Taco
They put very little meat in tacos do not recommend.. tacos were horrible my kids didn’t even like there burritos . DO NOT RECOMMEND . They can do better ..
Food: 1
Service: 5
Good experience with Kim. Excellent customer service & my order was right.
Atmosphere: 5
Food: 5
Service: 5
Sauces we're out at the self-service area. Dining room was cold and the employees had potty mouths! The manager was training in the dining room and was loud and annoying.
Atmosphere: 4
Food: 5
Service: 5
Not sure if I'll visit this location again. Portions were small and not well put together.Besides that, prices went up like 40% on the value menu at the same time as portions got smaller. Might as well go to fast
Atmosphere: 3
Food: 2
Service: 2
Recommended dishes: Spicy Potato Soft Taco
Worst place to eat ever horrible service I ordered and didjt even get my food.. stood at counter for awhile nobody came…
Atmosphere: 1
Food: 1
Service: 1
Terrible customer service. I’m assuming the one who I dealt was Melissa since the cashiers name was on the receipt..She went back in forth with me and refused to give me a refund. Claims she was the manager but did not know how to refund an order. Doesn’t make sense to me. Why promote someone to a management position that doesn’t know the basics? You work in food service it’s bound to happen that someone is going to request a refund. I am not one to take the time to give reviews but this situation was just bizarre. After requesting the GM’s name so I could personally speak to them, she was able to make the refund happen.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Update: This Taco Bell has vastly improved since my original review! Wait times are back to normal, and I have returned to this location many times.Original review (1/5 stars):I'm not sure what happened, but recently, this location became SUPER SLOW with drive-thru orders. I've had very good experiences in the past, but my latest two visits (feb. and march 2022) have been 30 mins+. It's taken so long, even at the window, that I was able to go through the feedback process from the receipt while waiting for my food. I'll miss Taco Bell, but I won't be going to this one unless I see their drive-thru lines improve.I can't say it's all bad, though. These experiences did teach me what games are included to play in your car with Android Auto.
We went through the drive-through and ordered value meals. The window opperator was quick and friendly. When we got home, the food was hot and delicious. Good experience overall.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Cinnamon Twists, Dr Pepper, Crunchy Taco, Doritos Locos Taco, Soft Taco
Service is progressing well after Covid.Drive thru needs a little bit more lighting.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Breakfast Burrito, Mexican Pizza, Cinnamon Twists, Quesadilla
Giving a 1 star based on the look of the food, taste and mess it left behind. Should've taken a before photo. This location has been hit/miss since Covid and today I feel like it's at an all time low. Thought my husband was picking up from the N. Garland location but as soon as I looked at my wrapped soft taco supremes and asked about location and he said Murphy, I was like Oh, that's why. Probably the worst looking/greasiest? looking taco I've had from there.... my taco was literally stuck to the paper they wrapped it in. Sharing a picture of the mess it left on my table. They may be understaffed but I go to this location enough to know that there aren't many cars in the parking lot or drive-thru while I'm there, so not sure what the excuse is. Maybe they need some leadership encouragement? ?♀️
Atmosphere: 3
Food: 1
Service: 3
The location is located behind the corner shopping center. I have a few deliveries here. However usually I ended to giving up or canceling them all. One time the customer said he/she didn't receive his/ her order. The employee asked the young lady who claimed the manager told me she refused to remake the order. Usually those employees prefer to serve the restaurant orders and drive through first. These employees don't have much care and usually make you wait until you can't wait anymore. They are busy service their store customers. They just made you wait and wait until you cancel your order. They mostly don't want to make your orders until you are tired ☺️ of waiting and get up to cancel and leave. Bad service to the delivery orders. The store mostly has new faces every time and very high employees turn over and disorganized. Disappointed ☹️
Atmosphere: 2
Food: 2
Service: 2