This place is busy, so it takes a bit longer to get your order. If your good with that, it's everything you'd expect from starbucks.
Atmosphere: 3
Food: 3
Service: 3
Harry Vine
15 minutes waiting on an order.
Atmosphere: 4
Food: 4
Service: 1
Cierra Gillard
I am writing to formally express my concerns regarding a recent experience at your Starbucks location on December 26, 2025, at approximately 4:20 PM.
This particular store consistently has long drive-through wait times, often approaching an hour. On this occasion, I chose to go inside after waiting, only to encounter what I felt was unfriendly and dismissive customer service, which differs significantly from the standard experience I expect at Starbucks.
When I respectfully shared my concerns with the manager on duty, his response was alarming and unprofessional. He sarcastically raised his voice and repeatedly shouted, “I’m sorry you feel that way. Have a great day,” continuing to yell as I was walking out the door. This behavior made me feel disrespected and uncomfortable.
Additionally, while waiting for our drinks (we had already placed and paid for an order of three beverages), I allowed my six-year-old niece to go inside to request a pup cup. A staff member spoke to her in a harsh and inappropriate manner, telling her that she could not receive a pup cup without placing an order. While the employee may not have been aware that an order was already placed, the tone used toward a young child was unnecessary and concerning.
I also feel compelled to share that, as a person of color, my experiences at this location have made me uncomfortable. I have not observed other customers being treated in a similar manner, which adds to my concern.
I am bringing this to your attention because I value Starbucks and believe in the importance of respectful, welcoming customer service—especially toward children and all members of the community. I hope this feedback is taken seriously and addressed appropriately.
Thank you for your time and attention to this matter.
Atmosphere: 1
Food: 5
Service: 1
Misty Chadwick
I love this location, best people ever. I hope all your Christmas dreams come true. Merry Christmas 🎁
Atmosphere: 5
Food: 5
Service: 5
Emma Lee
NOPE. 30 minutes wait in the Drive Thru...? Do better. If Chick-fil-A can do it, so can you!
It's not like the line was out to the street or anything either. Ridiculous.
Atmosphere: 3
Food: 4
Service: 1
Luke Duman
Yall too damn slow! That is all.
Service: 1
Heather Kaiser
Wrong drinks after 33 mins in drive thru line
Atmosphere: 3
Food: 3
Service: 1
Paulina Grynchajt
I order the same drink everyday but it has never been made the same once.. It's unfortunate
Atmosphere: 2
Food: 3
Service: 2
Morgan Mathews
The wait here is awful doesn't matter the time. Turn off mobile pickup.
Caramel macchiato is my favorite and the best one is here
Atmosphere: 5
Food: 5
Service: 5
Luis g
Take so long
Atmosphere: 1
Food: 3
Service: 1
cynthia lujan
They take way too long. Ride to customers.
Atmosphere: 1
Food: 2
Service: 1
Rebekah “Boo” Spencer
Expensive not so friendly staff
Atmosphere: 5
Food: 5
Service: 5
Patty Reaper
If you are a daily Starbucks drinker, you'll probably taste the difference here. I went two times while staying in town. Both times my coffee tasted beyond burnt. It still served its purpose, but tasting better would have been amazing.
This was also a much slower Starbucks than others I've been to in my travels.
This place is busy, so it takes a bit longer to get your order. If your good with that, it's everything you'd expect from starbucks.
Atmosphere: 3
Food: 3
Service: 3
15 minutes waiting on an order.
Atmosphere: 4
Food: 4
Service: 1
I am writing to formally express my concerns regarding a recent experience at your Starbucks location on December 26, 2025, at approximately 4:20 PM.
This particular store consistently has long drive-through wait times, often approaching an hour. On this occasion, I chose to go inside after waiting, only to encounter what I felt was unfriendly and dismissive customer service, which differs significantly from the standard experience I expect at Starbucks.
When I respectfully shared my concerns with the manager on duty, his response was alarming and unprofessional. He sarcastically raised his voice and repeatedly shouted, “I’m sorry you feel that way. Have a great day,” continuing to yell as I was walking out the door. This behavior made me feel disrespected and uncomfortable.
Additionally, while waiting for our drinks (we had already placed and paid for an order of three beverages), I allowed my six-year-old niece to go inside to request a pup cup. A staff member spoke to her in a harsh and inappropriate manner, telling her that she could not receive a pup cup without placing an order. While the employee may not have been aware that an order was already placed, the tone used toward a young child was unnecessary and concerning.
I also feel compelled to share that, as a person of color, my experiences at this location have made me uncomfortable. I have not observed other customers being treated in a similar manner, which adds to my concern.
I am bringing this to your attention because I value Starbucks and believe in the importance of respectful, welcoming customer service—especially toward children and all members of the community. I hope this feedback is taken seriously and addressed appropriately.
Thank you for your time and attention to this matter.
Atmosphere: 1
Food: 5
Service: 1
I love this location, best people ever. I hope all your Christmas dreams come true. Merry Christmas 🎁
Atmosphere: 5
Food: 5
Service: 5
NOPE. 30 minutes wait in the Drive Thru...? Do better. If Chick-fil-A can do it, so can you!
It's not like the line was out to the street or anything either. Ridiculous.
Atmosphere: 3
Food: 4
Service: 1
Yall too damn slow! That is all.
Service: 1
Wrong drinks after 33 mins in drive thru line
Atmosphere: 3
Food: 3
Service: 1
I order the same drink everyday but it has never been made the same once.. It's unfortunate
Atmosphere: 2
Food: 3
Service: 2
The wait here is awful doesn't matter the time. Turn off mobile pickup.
45 mins waiting for 1 cake.
Restaurantji Recommends
Caramel macchiato is my favorite and the best one is here
Atmosphere: 5
Food: 5
Service: 5
Take so long
Atmosphere: 1
Food: 3
Service: 1
They take way too long. Ride to customers.
Atmosphere: 1
Food: 2
Service: 1
Expensive not so friendly staff
Atmosphere: 5
Food: 5
Service: 5
If you are a daily Starbucks drinker, you'll probably taste the difference here. I went two times while staying in town. Both times my coffee tasted beyond burnt. It still served its purpose, but tasting better would have been amazing.
This was also a much slower Starbucks than others I've been to in my travels.
The people were pleasant, so thats a plus.
Atmosphere: 5
Food: 4
Service: 3
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