Pizza Hut - Needville, TX

This is the second time in a row I’ve tried to give this Pizza Hut a chance — and both times were a disaster.

Tonight, I ordered at 9 PM for my kids and their friends — two pizzas and wings so they could eat together. After an hour went by, we called and were told it was on the way. Two hours in, we called again — same answer. Almost three hours later, I called a third time, only to be told by the answering service that the store had been closed since 11 PM.

So my kids and their friends sat around hungry all night waiting for food that never showed up. This is the exact same thing that happened the first time I ordered from here.

This location clearly doesn’t value their customers’ time. If you care about feeding your family on time, go somewhere else.

Good place for pizza but needs better deals

Atmosphere: 5

Food: 5

Service: 5

We Just ordered tonight, 2 Pizzas, one stuffed crust so large, other medium with ham and onions. They said itd be delivered by 9:07, it never came. I called to check on the order, they clarified it, both the order and my address. Cherry on top I hear the manager tell the guy on the phone 'tell them we dont have it'. So they got the order, but the pizza nerver came, sounded like it was never made. Send some people that care Pizza Hut.

Atmosphere: 2

Food: 3

Service: 1

The app and website will not let you order. They will not honor online deals if you call in.

Atmosphere: 1

Food: 1

Service: 1

The app and ordering online never work.

Atmosphere: 1

Food: 1

Service: 1

The app never works. The website won't allow you to order. You Can't get the same deals if you call in.

Atmosphere: 1

Food: 1

Service: 1

Very rude customer service

Atmosphere: 1

Food: 1

Service: 1

I only continue ordering bc it's our only pizza delivery option here. I've had several instances where pizza delivery has been cold & took way longer than quoted, or wrong. Today, I went to pick up my carryout and they made my pizza wrong. I waited for them to make a new one, got home and my traditional wings were boneless, lol. I know, my fault for not checking before I left but not surprised. Looking forward to simple simons opening up.

Food was good

My experiences have shown me they have a great new GM and the morning crew (I only go during the day) are amazing!

This place is horrible. General manager has no idea how to run store and has to steady call someone for help. The employees are nice but clueless. Food is either undercooked or over cooked. Always late and employees cuss a lot. The new gm is actually very rude and needs to be fired. The newer employees arent good like the old ones.

Loved the quality of the pizza. We really enjoyed stuffing our face after a hard day of work!

I felt bad for ordering at 9 PM but they had it ready fast and were very polite. It was delicious, I love the pasta Alfredo and the cinnamon buns and they always hook it up with the breadsticks when you get pasta! Several delicious vegetarian options where in Needville Pizza Hut is the only place you can get vegetarian comfort food:)

I always have decent orders. Sometimes they take a bit longer, like 45min to an hour for a carryout, on a Saturday, I understand. Other times, it's fast and quick, easy, 20 minutes. This time, on a Thursday night, it took more than 2 hours, and I never got my order delivered. I called within the hour just to check up, was put on hold for 35 min, and never got an answer. Hung up to call again just to cancel. All they said was what the name and address were. Not one apology or even an answer as to what happened to my order.

Great pizza, clean and efficient workspace. Small town country feels as it should be in such a place with modern twist.