I love A &W burgers and was excited to see one in New Braunfels. The drive through attendant was friendly and professional so I think the blame goes to the cook. I ordered the burger meal waiting 8 min for a “fresh” burger. The fries were hot, the root beer was cold but the burger was cold, old and pink in the middle. The veggies on the burger was fresh tasting. I ended sick to my stomach by morning. I was and am thoroughly displeased and will not return.
Atmosphere: 3
Food: 1
Service: 3
Reygan Crippens
Good food, but the corn dogs were a little over cooked, and building needs maintenance, and bathroom is on the dirty side.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Two Fish and Chips
Rita Osuch
The ONLY reason I stopped here was because the line of the 'place' next door to it was stacked. Ordered a 'cheeseburger', fries and I wanted a Rootbeer float. NO rootbeer. So I ordered a shake - only vanilla and strawberry available. The 'cheeseburger' was top bun, cardboard, cheese?, bottom bun. Fries were hot and crispy and were tasty. Shake. Yes, tasted like strawberry until the top popped off and spilled. $12.00 for this sad experience. The reviews 'say' they will address these issues but apparently not. I WILL WAIT IN LINE next door next time.
Food: 1
Service: 2
Carolina Rivera
The fact that I sat for 20 min and no one answered the drive thru window, then to drive up to the window and see there’s people clearly there with headsets and being ignored in the window. If you’re not gonna serve through your drive thru window at least have the decency to put a Godam sign up. Worst service ever.
Service: 1
Samantha Bowers
I went through the drive-thru today, first they could serve a hot dog because they had no hot dog buns. So they suggested a cheese burger, what i received was the same burger that was on the kids meal. The cheese was beyond disgusting, burger was probably in top 3 worst burgers and Pepsi was flat. 2 stars 1 for the fries and 1 for the root beer.
Wheelchair accessibility: has to be for ADA compliance
Atmosphere: 5
Food: 2
Service: 4
Recommended dishes: Onion Rings
James D
Don’t even bother. Not sure how this place remains open. Went for lunch and they had no burger patties at all and no root beer. It’s a burger and root beer joint… I was in a rush so I opted for the chicken sliders option with a Dr Pepper and all I asked for was ketchup. On the menu it says two chicken sliders. When I got my order I only had one slider that was undercooked, cold fries, no ketchup, and a soda that was only half full of Dr Pepper. Do your self a favor and do not eat here.
Atmosphere: 1
Food: 1
Service: 1
Mandy Dove
This was the WORST experience ever!!! Please DON'T EAT HERE! The rootbeer fermented because of lack of cleaning, the tartar sauce was sour and my husband's hamburger bun was so hard you could have build a house with it! Please fix this restaurant or shut it down before someone gets food poisoning!
Atmosphere: 1
Food: 1
Service: 1
ActuallyWhatIMeant
The reviews about the 20 minute wait and the inedible chicken are true. Idk how our order cost $25.
Atmosphere: 1
Food: 1
Service: 1
Matt Smallwood
The guy that took our order was great! Chicken was way over cooked and not edible, it was like chewing on a rock. There were ants crawling all over the walls and tables. Floors need a scrubbing and mopping badly, they were sticky and nasty looking.
Atmosphere: 1
Food: 1
Service: 5
Recommended dishes: Two Fish and Chips
Juice 713 (Juice713)
Rude and awful that's how I can put it.The food was bad and at the same time they didn't get none of my burgers right they should just close it down.
Just don’t… it is so bad I am laughing as I write just this.Okay, I will add to my review because my opinion is so needed right? My receipt reads 5:13 when my order went through the register. I received my meal just after the 5:30 time on my watch. The Jiffy Lube mechanic who handed me my food looked as though his dog just died… and his dog might have and I’m sorry. The other two Hells Angels inside just stood there looking up at something inside. Maybe they were waiting for my fries to cool down as after nearly 20 minutes in the drive through my fries are cold! ?. I haven’t had my burger yet. I can’t wait to see what unfolds.Burger update! If I’m not laying in fetal position in the next few minutes it will be a miracle!
Service: 1
Felix Blaksley
The missing 5 star is for value. This place is expensive! No value menu. Nothing. The fourth star was for the rings. They were really good.
Joan Brown
I ordered a large root beer float. There was so little ice cream that it was completely melted by the time I got to my car right outside the door. When I took it back in, I was told that the ice cream is on a meter. I love A&W root beer, but I won’t be back. I happen to think a root beer float should actually have ICE CREAM in it!
Greg Platupe
Can't believe this place is drive thru only. Disappointed.
I love A &W burgers and was excited to see one in New Braunfels. The drive through attendant was friendly and professional so I think the blame goes to the cook.
I ordered the burger meal waiting 8 min for a “fresh” burger. The fries were hot, the root beer was cold but the burger was cold, old and pink in the middle. The veggies on the burger was fresh tasting. I ended sick to my stomach by morning. I was and am thoroughly displeased and will not return.
Atmosphere: 3
Food: 1
Service: 3
Good food, but the corn dogs were a little over cooked, and building needs maintenance, and bathroom is on the dirty side.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Two Fish and Chips
The ONLY reason I stopped here was because the line of the 'place' next door to it was stacked. Ordered a 'cheeseburger', fries and I wanted a Rootbeer float. NO rootbeer. So I ordered a shake - only vanilla and strawberry available. The 'cheeseburger' was top bun, cardboard, cheese?, bottom bun. Fries were hot and crispy and were tasty. Shake. Yes, tasted like strawberry until the top popped off and spilled. $12.00 for this sad experience. The reviews 'say' they will address these issues but apparently not. I WILL WAIT IN LINE next door next time.
Food: 1
Service: 2
The fact that I sat for 20 min and no one answered the drive thru window, then to drive up to the window and see there’s people clearly there with headsets and being ignored in the window. If you’re not gonna serve through your drive thru window at least have the decency to put a Godam sign up. Worst service ever.
Service: 1
I went through the drive-thru today, first they could serve a hot dog because they had no hot dog buns. So they suggested a cheese burger, what i received was the same burger that was on the kids meal. The cheese was beyond disgusting, burger was probably in top 3 worst burgers and Pepsi was flat. 2 stars 1 for the fries and 1 for the root beer.
Wheelchair accessibility: has to be for ADA compliance
Atmosphere: 5
Food: 2
Service: 4
Recommended dishes: Onion Rings
Don’t even bother. Not sure how this place remains open. Went for lunch and they had no burger patties at all and no root beer. It’s a burger and root beer joint… I was in a rush so I opted for the chicken sliders option with a Dr Pepper and all I asked for was ketchup. On the menu it says two chicken sliders. When I got my order I only had one slider that was undercooked, cold fries, no ketchup, and a soda that was only half full of Dr Pepper. Do your self a favor and do not eat here.
Atmosphere: 1
Food: 1
Service: 1
This was the WORST experience ever!!! Please DON'T EAT HERE! The rootbeer fermented because of lack of cleaning, the tartar sauce was sour and my husband's hamburger bun was so hard you could have build a house with it! Please fix this restaurant or shut it down before someone gets food poisoning!
Atmosphere: 1
Food: 1
Service: 1
The reviews about the 20 minute wait and the inedible chicken are true. Idk how our order cost $25.
Atmosphere: 1
Food: 1
Service: 1
The guy that took our order was great! Chicken was way over cooked and not edible, it was like chewing on a rock. There were ants crawling all over the walls and tables. Floors need a scrubbing and mopping badly, they were sticky and nasty looking.
Atmosphere: 1
Food: 1
Service: 5
Recommended dishes: Two Fish and Chips
Rude and awful that's how I can put it.The food was bad and at the same time they didn't get none of my burgers right they should just close it down.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Just don’t… it is so bad I am laughing as I write just this.Okay, I will add to my review because my opinion is so needed right? My receipt reads 5:13 when my order went through the register. I received my meal just after the 5:30 time on my watch. The Jiffy Lube mechanic who handed me my food looked as though his dog just died… and his dog might have and I’m sorry. The other two Hells Angels inside just stood there looking up at something inside. Maybe they were waiting for my fries to cool down as after nearly 20 minutes in the drive through my fries are cold! ?. I haven’t had my burger yet. I can’t wait to see what unfolds.Burger update! If I’m not laying in fetal position in the next few minutes it will be a miracle!
Service: 1
The missing 5 star is for value. This place is expensive! No value menu. Nothing. The fourth star was for the rings. They were really good.
I ordered a large root beer float. There was so little ice cream that it was completely melted by the time I got to my car right outside the door. When I took it back in, I was told that the ice cream is on a meter. I love A&W root beer, but I won’t be back. I happen to think a root beer float should actually have ICE CREAM in it!
Can't believe this place is drive thru only. Disappointed.
Was only open for drive through.
Loading...