Waited in drive over 20 min just to be given the wrong order. Then pulled ahead and waited for what I did order. When I got it they still had made it completely wrong. Quality is clearly real high on their list here.
Service: 1
Sel Varela
Great customer service from Marvin, he was very nice! Will definitely go again ! ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries
Amy Lopez
Slowest restaurant in New Braunfels. Drive-thru wait time is typically 15-30 minutes. Often out of key ingredients. Food never tastes fresh. Customization requests are frequently ignored. Location is terrible due to traffic. Amazing this place hasn’t been closed down yet.
Atmosphere: 1
Food: 3
Service: 1
Woe Hansen
Don't eat here. Food is deplorable. Service is worse. Look at the sign outside. I am not sure how this location remains part of the BK franchise.
Atmosphere: 1
Food: 1
Service: 1
Troy Campbell
They were severely understaffed and yet went out of there way to get things out with drive customers in the wake. The order was correct and they still took the time to ask if I needed anything else!
Luka L
Lol avoid at all costs. 1 person working the grill and the register.Waiting for 28mins with 3 cars in front. I'm thinking about all the decisions in my life that brought me to this moment right here.Don't do this to yourselves.Edit: 42mins total. Don't do it.
Atmosphere: 1
Food: 2
Service: 1
Adrian Hernandez
Everytime I come here I'm worried they're being robbed. No one ever answers the drive thru. Good thing whataburger is near by. Krusty krab > chum bucket.
Atmosphere: 1
Food: 1
Service: 1
lucy renteria
How can you not love a Texas double whopper?! Hello!!! Need a reminder what all it's got? Well, here ya go... 2 meats, cheese, bacon, lettuce, tomatoes, onions, "except on mine" jalapeños, on a sesame bun! Oh, and the fries, love the fries... they ain't no thin fries.
Atmosphere: 4
Food: 5
Service: 5
Mark Madden
Don't know about the food, but sat at the drive thru for 8 minutes and just kept being told give me a moment. We ended up leaving and going to a different BK, unacceptable for a fast food restaurant, will definitely be avoiding it in the future.
Atmosphere: 1
Food: 1
Service: 1
Mykaila Nordberg
The app here shows them busy as they get. I am in drive through behind ONE other vehicle. There is no one inside at all.Took more than five minutes of me on open mic with the employee to be asked for my order. Then the 20+ minute wait for a whopper no onion.I actually asked why it was so slow and the manager told me that her boss decided to come do an audit right now. Like I had done something wrong by asking!I don’t know how this place stays in business.Information on who runs the franchise is blank on the signs.I asked for contact info and was given no information.Shonaz she says is the franchise owner but she has no pen to write this down for me andMelinda is the boss who came to do the audit but she conveniently just left. Manager tells me it is hard to keep good employees there when they only pay 10 bucks an hour. The number that she offers me is the one on the receipt that rings to the store.Brown slimy lettuceAmazing!
I hadn't been to a Burger King in ages. I came today and ordered the number 2, after 2 bites the bread fell apart and everything spilled out. Now I know why I haven't been here and will never set food in one again.
Rudy Arrona
Spend your money somewhere else, anywhere else.
Atmosphere: 1
Food: 1
Service: 1
Chris Wilder
1 star for the MIA manager, 5 stars for the crew. I stopped in on Saturday at 3:30. 3 people were working really hard, a lady customer was yelling at the young cashier and wanted to speak to the manager. The manager was not in the store. Apparently, she/he just left the restaurant with no explanation, leaving 3 16 year olds alone in the building to run the busy shift. No one else was there to help them. All the teens did a great job. Someone should fire the imaginary manager .
Waited in drive over 20 min just to be given the wrong order. Then pulled ahead and waited for what I did order. When I got it they still had made it completely wrong. Quality is clearly real high on their list here.
Service: 1
Great customer service from Marvin, he was very nice! Will definitely go again ! ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries
Slowest restaurant in New Braunfels. Drive-thru wait time is typically 15-30 minutes. Often out of key ingredients. Food never tastes fresh. Customization requests are frequently ignored. Location is terrible due to traffic. Amazing this place hasn’t been closed down yet.
Atmosphere: 1
Food: 3
Service: 1
Don't eat here. Food is deplorable. Service is worse. Look at the sign outside. I am not sure how this location remains part of the BK franchise.
Atmosphere: 1
Food: 1
Service: 1
They were severely understaffed and yet went out of there way to get things out with drive customers in the wake. The order was correct and they still took the time to ask if I needed anything else!
Lol avoid at all costs. 1 person working the grill and the register.Waiting for 28mins with 3 cars in front. I'm thinking about all the decisions in my life that brought me to this moment right here.Don't do this to yourselves.Edit: 42mins total. Don't do it.
Atmosphere: 1
Food: 2
Service: 1
Everytime I come here I'm worried they're being robbed. No one ever answers the drive thru. Good thing whataburger is near by. Krusty krab > chum bucket.
Atmosphere: 1
Food: 1
Service: 1
How can you not love a Texas double whopper?! Hello!!! Need a reminder what all it's got? Well, here ya go... 2 meats, cheese, bacon, lettuce, tomatoes, onions, "except on mine" jalapeños, on a sesame bun! Oh, and the fries, love the fries... they ain't no thin fries.
Atmosphere: 4
Food: 5
Service: 5
Don't know about the food, but sat at the drive thru for 8 minutes and just kept being told give me a moment. We ended up leaving and going to a different BK, unacceptable for a fast food restaurant, will definitely be avoiding it in the future.
Atmosphere: 1
Food: 1
Service: 1
The app here shows them busy as they get. I am in drive through behind ONE other vehicle. There is no one inside at all.Took more than five minutes of me on open mic with the employee to be asked for my order. Then the 20+ minute wait for a whopper no onion.I actually asked why it was so slow and the manager told me that her boss decided to come do an audit right now. Like I had done something wrong by asking!I don’t know how this place stays in business.Information on who runs the franchise is blank on the signs.I asked for contact info and was given no information.Shonaz she says is the franchise owner but she has no pen to write this down for me andMelinda is the boss who came to do the audit but she conveniently just left. Manager tells me it is hard to keep good employees there when they only pay 10 bucks an hour. The number that she offers me is the one on the receipt that rings to the store.Brown slimy lettuceAmazing!
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Drive thru service, did not get my hamburger as ordered.
Atmosphere: 2
Food: 2
Service: 2
I ordered a medium Sprite and was given a medium diet dr pepper.
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Fries, Whopper, Chicken Sandwich
I hadn't been to a Burger King in ages. I came today and ordered the number 2, after 2 bites the bread fell apart and everything spilled out. Now I know why I haven't been here and will never set food in one again.
Spend your money somewhere else, anywhere else.
Atmosphere: 1
Food: 1
Service: 1
1 star for the MIA manager, 5 stars for the crew. I stopped in on Saturday at 3:30. 3 people were working really hard, a lady customer was yelling at the young cashier and wanted to speak to the manager. The manager was not in the store. Apparently, she/he just left the restaurant with no explanation, leaving 3 16 year olds alone in the building to run the busy shift. No one else was there to help them. All the teens did a great job. Someone should fire the imaginary manager .