Chick-fil-A
1031 S Walnut Ave, New Braunfels
(830) 620-1200
Recent Reviews
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I got bad food poisoning after eating chicken tenders and fries at this location, felt like I was going to die
Placed an online order which was delivered by Doir Dash. Door Dash delivery was timely (less than 10 min from pick-up), but food quality was poor. Our meals were ice cold, did not get rested sauces and our drink selections were incorrect. Contacted Door Dash and could only get $6 refund. Called restaurant and spoke to manager- indicated they would not credit or offer comp order because their policy states they won’t if delivered by another party. I went out in their website to order and was directed to Door Dash when I clicked delivery. I am very disappointed with their response. My meal was $28 before any delivery fees….I expected them to make good on the order.
Food: 1
Service: 2
I was there Friday the 21st and I ordered 2 medium hot coffees with my meal. When I got home and opened the lid, BOTH coffees were half full. This is frustrating because I didn't have time to come back and someone there should have the common sense to fill up the cups properly. And by the way, this is is not the first time and from now on I guess I have to check my coffees before I go? Really?
Anyway, always something: either no stirring sticks, wrong creamers and now the minimum quantity of coffee! Managers or Supervisors, please pay attention! People doesn't have time to go around the building again for such a simple request. Very frustrating...
Atmosphere: 2
Food: 1
Service: 1
This location as many others are fast friendly and clean. The drive thru entrance is a round about situation, literally jave to go around the building then can get into another round about for drive thru, they made good use of the small land they have. Still great customer service, my fries were a bit on the crunchy side and saltier than normal still ate um up!
Atmosphere: 5
Food: 4
Service: 5
This place failed today big time, just not a good experience today, sad really.
Atmosphere: 1
Food: 2
Service: 1
This location is almost as slow as the west pointe one. You have the dining room closed with no curbside pickup
Atmosphere: 1
Food: 1
Service: 1
The food is consistently good, the service is always great. The only thing is dealing with a very busy parking lot and street.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Waffle Fries, Grilled Chicken Sandwich Meal
A coworker and I order food here often. This Chick-fil-A is incapable of getting an online order correct. 8 times now they have blatantly put the wrong cheese and will add a white bun when I ask for no multigrain bun, I have celiac decease and I’m trying to be as careful as possible I have to throw away my food EVERY SINGLE TIME. I will never be a customer here again.
Atmosphere: 1
Food: 1
Service: 1
The tables are very crowded together, making it very noisy. There are not many tables, people were waiting to sit, yet an employee sat on his phone at a table for quite a long time. My food was just ok: the fruit cup was not really full and was almost all apples. Google showed a play place but there is not one. Lastly when the tables were wiped down they went around the flowers instead of moving them to walk the table fully.
Atmosphere: 2
Food: 3
Service: 4
This was not an experience like I have come to expect from Chick-fil-A. The restaurant was dirty and the staff was less than engaging. The food was okay but to be honest I have had better from other locations. Next time I will just go through 6 drive thru.
Atmosphere: 1
Food: 3
Service: 3
Restaurantji Recommends
Went through the drive through and ordered 2 meals with 6 sauces in total. When I got my order I realized that there were only 4 so I waited and when I got to the front I told her I was missing 2 sauces. She made me show her the receipt just to tell me I can’t have sauces I should’ve ordered the sauce container. She was rude about it and I was not gonna wait in line to order a sauce container. This should’ve have been told to me while I was ordering. I never knew about these changes cause I’ve never had this issue before.
Service: 1
Y'all gotta do something about the drive thru setup!!!!
Atmosphere: 1
Food: 5
Service: 5
Places super busy, but has very fast service
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Waffle Fries, Grilled Chicken Sandwich
Friendly staff and good food.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Grilled Nuggets, English Muffin, Grilled Chicken, Waffle Fries, Chicken Wrap, Spicy Chicken Sandwich, Grilled Chicken Sandwich, Hash Browns
the fries were under cooked
Atmosphere: 4
Food: 3
Service: 4
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