Cicis Pizza

Great food, had a wonderful experience

Atmosphere: 4

Food: 4

Service: 5

Pizza is good and a great price

I am absolutely shocked at how badly this place was… I haven’t been to cicis in YEARS so I was looking forward to eating here. As soon as we walked in the place was messy, tables had not been cleaned & there was no where to sit, I had to ask someone to clean off a table so I could sit down with my kids. There was almost no pizza to choose from except pepperoni & cheese, & when we tried to ask someone to make a certain pizza we ended up waiting 5 minutes before someone acknowledged us. When it came time for us to eat dessert I noticed they had no brownies out, so we asked them if they had any & they cut them straight out of the pan & handed us a few…. Let me tell you it was the NASTIEST, coldest, most inedible thing I have ever put into my mouth… even my 2yo who eats anything especially sweets turned it down after having a bite… so I went back up there & asked for them if they have warm brownies… the manager (didn’t get a name but female manager with dark hair) said they don’t make the brownies warm that the only reason cicis has “warm brownies” is bc the heat lamps they sit under on the line… so I asked her if she could buy them out on the line to get warm… she very rudely said she was not going to be doing that since no other customers were asking for brownies… I WAS IN ABSOLUTE SHOCK! People probably didn’t even know the brownies were available since they weren’t put out, but to serve brownies that were so cold that I wasn’t sure if they had just taken them out of the cooler is absolutely not okay! I wanted to be happier about having Cicis again but unfortunately I was extremely disappointed… makes me wish they had never closed the one in the forum down.

Atmosphere: 2

Food: 1

Service: 1

Had a great experience at Cicis in New Braunfels! The staff was super friendly and stayed on top of everything. Kendal especially went above and beyond—easily some of the best customer service I’ve had in a while. Thanks for making our visit so smooth!

Atmosphere: 5

Food: 5

Service: 5

The team here was on point and friendly! I usually go to the location near North Star mall. But this one is my new favorite. Great job to this team 😃

Atmosphere: 5

Food: 5

Service: 5

Staff was awesome. They even made my pregnant wife 2 pizzas she was dying for. It's been a week and she's still talking about it.

Dirty with no room to move around because it was full of people

Atmosphere: 1

Food: 1

Service: 3

Great customer service!! Super nice workers!

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Salad Bar, Cinnamon Rolls, Wings

This location is definitely the best!! All the food is delicious and fresh, clean environment and super friendly staff! Definitely recommend it to everyone! I love coming to this Cicis Pizza 🙏❤️

Atmosphere: 5

Food: 5

Service: 5

I found a CiCi's Pizza! I went in and filled my belly with PiZzA! And salad!

Atmosphere: 5

Food: 5

Service: 5

So nostalgic, and it hit the spot. Staff super sweet and helpful. Always restocking the pizzas . Will come back.

Atmosphere: 5

Food: 5

Service: 5

Very clean inside and order placed was perfect ! Much better than the CiCi's in south Austin.

They have renovated so much bigger game room. The food is okay. I would say though the best part of the experience going back after several years is the service, both of the managers or manager and assistant manager were so super friendly. One approached me at salad bar asked how I was doing and because I was friendly and responded with conversation she said can we make anything for you told her basically came in for the Bavarian dessert pizza she asked if I wanted her to make one I told her I'll ask for it after stuff my face with salad and pizza and that I was going to just purchase one to take home. She took it upon herself to have them make one anyways so I could get some while I was there. I just found this to be most pleasant experience I've had there. It just seems like they have everything more put together and better now. Keep up the good work. Great team work going now.

Atmosphere: 3

Food: 3

Service: 5

Shoutout to an outstanding manager and her incredible team at CiCi's! For the past three years, our family has made it a tradition to visit every Sunday, and it's always a highlight of our week. The warm welcome and attention to detail make us feel right at home.

The buffet never disappoints, with a fantastic selection of pizza plus my husband’s favorite wings. It’s a wonderful place for creating lasting memories with friends and family.

A heartfelt thank you to the entire staff for consistently going above and beyond to make our visits special! Your hard work does not go unnoticed. Here’s to many more Sundays filled with great food and good company!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Salad Bar, Wings

Too inconsistent to be worth going to. I visited this location 3 times over a couple months, first visit was excellent with good pizza and service. Second visit good service but lackluster pizza.

Today's visit was quite poor, about half the pizzas on the line had something wrong with them (way too greasy, not baked enough, old and cold) and the cashier charged me for a drink despite me getting water. Tried to explain that water is free and not a fountain drink, but couldn't seem to get it through her head.

Atmosphere: 4

Food: 3

Service: 1