Jersey Mike's Subs

1691 TX-46, New Braunfels
(830) 387-4610

Recent Reviews

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K G

Sandwiches are always consistent, service is friendly & prices are ok.

Atmosphere: 5

Food: 5

Service: 5

Reece Rojas

Private equity shrinks the portion sizes and I ordered a club sub and they forgot bacon

Atmosphere: 2

Food: 1

Service: 1

Misterbunns

Typical store for a decent sandwich. Roll was crispy and fresh. Lots of meats and Alison overload of veggies…if you want. Service was fair, however, ordered juice on the side and the clerk forgot them.

Coffee \u0026 Coughdrops

I had an amazing experience at this Jersey Mike’s! Quinn grilled the best sandwich I’ve ever had, #99 double meat. Perfectly toasted, packed with flavor, and made with care. Friendly service, great atmosphere, and incredible sandwiches!

Atmosphere: 5

Food: 5

Service: 5

Tracy Moretz

I have been coming to this Jersey Mike's for a couple of years now. Food is always fresh and made right, workers are upbeat. Today they went above and beyond. Customer service makes or breaks a business and they have theirs dialed in!! I hope this location and everyone in it continues to be prosper and Be Blessed!

Atmosphere: 5

Food: 5

Service: 5

Justin Norton

I'm a Jersey Mike's junkie, love this little shop.

Jerrold Cobb

Always fresh ingredients and great employees!

Atmosphere: 5

Food: 5

Service: 5

Sarah Smiley

Always so good!!! Nice and respectful employees:) keep up the hard work.

Atmosphere: 5

Food: 5

Service: 5

Willie Mccraw

I have become a regular at this location the two young ladies working during the week always take good care of me in a timely manner with friendly smiles

Atmosphere: 5

Food: 5

Service: 5

Lilredhood

I stopped by toward the end of their lunch rush, and the place was impressively clean. Big shoutout to Tristen for making an incredible sub, #8 with pepperoni, grilled to perfection. It was absolutely fire!

Atmosphere: 5

Food: 5

Service: 5

Colton Halliburton

The guys working tonight were awesome! Super friendly and made a great sandwich. Definitely coming back!

Atmosphere: 5

Food: 5

Service: 5

Amelia Cicerelli

Esther and Rhea were incredibly kind and made my sandwiches just the way I like them—absolutely perfect!

Atmosphere: 5

Food: 5

Service: 5

Elias Thornwell

Let me start off by saying I never write reviews, but after several negative experiences at this location, I hope this one inspires some change. One of the recurring issues here is that orders are often wrong.

The customer service is also lacking. Multiple employees don’t greet customers or show any of the friendliness you get at other locations. I’ve seen staff on their phones while people wait to be helped. One employee in particular, a short girl with long blonde/brunette hair, has messed up my order several times. Honestly, she moves like it’s her first day every day and never seems to know what’s going on. You’re making sandwiches, not launching rockets.

The staff clearly need to be properly trained. Basic customer service and order accuracy should not be this hard. I also agree with other reviews suggesting some of the staff should be drug tested. The lack of focus and professionalism is hard to ignore.

It’s a shame, because the store itself is actually nice and well set up. But the staff completely ruin the experience.

I’ve started driving to the other Jersey Mike’s location in New Braunfels instead, and I haven’t had a single bad experience there. It’s worth the extra drive to be treated with respect and get your order made correctly.

I wouldn’t recommend this location. Poor service, sloppy orders, and untrained staff make it not worth the visit.

Atmosphere: 3

Food: 2

Service: 1

Alexis G

Leilani was very kind and polite!! Great customer service💙

Wendi C

Love my #5 Vito! Full of flavor and just the right size.

Atmosphere: 5

Food: 5

Service: 5

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