Outstanding customer service counter guy looked new but he seem to be enjoying his job. Very pleasant attitude. He looked young I didn't catch his name top notch
Atmosphere: 5
Food: 5
Service: 5
Adrian Lopez
I ordered a plate with Fried Rice, Orange Chicken, and Beef with Broccoli. Unfortunately, there was no beef at all, just broccoli and chicken. I didn’t notice until I got home. Food tasted fine, but orders should be checked more carefully. I also noticed that Panda Express does not reply to any reviews, good or bad. That really says a lot about customer service.
Atmosphere: 1
Food: 4
Service: 1
Misuki Nagay
Each family member has something different to order off the menu. Love their appetizers- Rangoon. Staff was very nice and patient. Xzavier was very attentive and polite.
Atmosphere: 5
Food: 5
Service: 5
Hannah Allen
Sent my husband to pick up our online order because I was sick. My husband gets there and gives the employee the name for the order. The employee states that we did not pay. Which I did and gladly sent the confirmation number which my husband showed the employee.
The employee in return laughed in my husband face and stated that we did not pay for the order. The employee then walks to the back and jokes about it quit loudly. Husband then called for the manager which then stated we did in fact pay for the order.
If you’re going to be in the customer service industry don't laugh in customers faces then joke about it with your peers. That is highly disrespectful. I was on the phone with my husband the whole time. I heard everything. 100% disrespectful. More than likely not returning to this location.
Atmosphere: 1
Food: 2
Service: 1
Alexsis Radke
Ordered chow mein and got rice with a side of rice. Now why would anyone do that. Would call to ask the store personally but no one would answer.
Food: 1
Service: 1
JoMarie Spagnola
I can always rely on Panda Express to be consistent
Atmosphere: 4
Food: 4
Service: 3
Noah C
Always great service & food is good ty
Atmosphere: 5
Food: 5
Service: 5
Ben Piterson
“Not a bad location for a Panda Express, but it could definitely be better. Lately, Panda Express has really gone downhill. It’s hard to find anything truly enjoyable here. Each location is different — sometimes the food is okay, and other times it’s really disappointing. Not sure what’s going on. Maybe someone knows and can explain.”
Atmosphere: 2
Food: 2
Service: 2
Anayansi Walton
Please Double check the inside of the Rangoon. Mines has little to no filling & are burnt!
This is the correct way to serve a panda bowl, this is the worst services ever, the server Jasmine was really rude they should training her better
Atmosphere: 1
Food: 1
Service: 1
ricki clark
It was Panda Express. But it was the cleanest most polite Panda Express I've ever been to. Maybe it was because it was in New Braunfels Texas not on New Braunfels Street in San Antonio. 😂😂 Which is my regular . Panda Express. New Braunfels Texas
Atmosphere: 5
Food: 5
Service: 5
Alberto (AL)
They messed up on my order and I gave them the receipt to the order that was missing alot of items BUT I gave them proof of receipt and explained the situation and they told me come on by and will fix it for you.
Thank you Xzavier for fixing it for me! Appreciate him and his customer service too!! 🙏
Outstanding customer service counter guy looked new but he seem to be enjoying his job. Very pleasant attitude. He looked young I didn't catch his name top notch
Atmosphere: 5
Food: 5
Service: 5
I ordered a plate with Fried Rice, Orange Chicken, and Beef with Broccoli. Unfortunately, there was no beef at all, just broccoli and chicken. I didn’t notice until I got home. Food tasted fine, but orders should be checked more carefully.
I also noticed that Panda Express does not reply to any reviews, good or bad. That really says a lot about customer service.
Atmosphere: 1
Food: 4
Service: 1
Each family member has something different to order off the menu. Love their appetizers- Rangoon. Staff was very nice and patient. Xzavier was very attentive and polite.
Atmosphere: 5
Food: 5
Service: 5
Sent my husband to pick up our online order because I was sick. My husband gets there and gives the employee the name for the order. The employee states that we did not pay. Which I did and gladly sent the confirmation number which my husband showed the employee.
The employee in return laughed in my husband face and stated that we did not pay for the order. The employee then walks to the back and jokes about it quit loudly. Husband then called for the manager which then stated we did in fact pay for the order.
If you’re going to be in the customer service industry don't laugh in customers faces then joke about it with your peers. That is highly disrespectful. I was on the phone with my husband the whole time. I heard everything. 100% disrespectful. More than likely not returning to this location.
Atmosphere: 1
Food: 2
Service: 1
Ordered chow mein and got rice with a side of rice. Now why would anyone do that. Would call to ask the store personally but no one would answer.
Food: 1
Service: 1
I can always rely on Panda Express to be consistent
Atmosphere: 4
Food: 4
Service: 3
Always great service & food is good ty
Atmosphere: 5
Food: 5
Service: 5
“Not a bad location for a Panda Express, but it could definitely be better. Lately, Panda Express has really gone downhill. It’s hard to find anything truly enjoyable here. Each location is different — sometimes the food is okay, and other times it’s really disappointing. Not sure what’s going on. Maybe someone knows and can explain.”
Atmosphere: 2
Food: 2
Service: 2
Please Double check the inside of the Rangoon. Mines has little to no filling & are burnt!
Love my panda food
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Horrible customer service
Atmosphere: 3
Food: 3
Service: 1
This is the correct way to serve a panda bowl, this is the worst services ever, the server Jasmine was really rude they should training her better
Atmosphere: 1
Food: 1
Service: 1
It was Panda Express. But it was the cleanest most polite Panda Express I've ever been to. Maybe it was because it was in New Braunfels Texas not on New Braunfels Street in San Antonio. 😂😂 Which is my regular . Panda Express. New Braunfels Texas
Atmosphere: 5
Food: 5
Service: 5
They messed up on my order and I gave them the receipt to the order that was missing alot of items BUT I gave them proof of receipt and explained the situation and they told me come on by and will fix it for you.
Thank you Xzavier for fixing it for me! Appreciate him and his customer service too!! 🙏
Atmosphere: 5
Food: 5
Service: 5
The staff were very helpful and friendly
Atmosphere: 5
Food: 5
Service: 5
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