Just got a bacon egg and cheese sandwich and it was the worst thing I ever had how are you Going to give me this it’s just all bread with little to no filling very pathetic I want to get a replacement at least this is not acceptable
Atmosphere: 4
Food: 1
Service: 5
Court G
It has been I while since I have had donuts at all. I came here to get some donuts to satisfy my craving, they have good options but the donuts themselves made me disappointed, they were not very good. We also got kolaches a half dozen for $15 and they were pitiful, barely filled and very disappointing.
Atmosphere: 4
Food: 2
Service: 4
Zayla Bowman
I come often on Friday mornings before 9 am and if there was another donut spot I would go there but this is the only one on the way to my sons daycare. The lady at the window that always where’s a white shirt and glasses is so rude and her attitude taking the order is not friendly every time I go I want to send in a complaint but this is my first time she acts like giving extra napkins is an issue as if it comes out of her check or something or grabbing a few extra napkins is to much extra work for her but I’m giving a four year old donuts so the extra napkins are needed. I work in fast food and the order taker sets the tone of the visit. She needs to find another job or not work the window. It says Cindy on my receipt but I’m not sure if that’s her name but please someone help her fix her attitude I read y’all’s other reviews and I seen other comments about the person working the window is rude so it’s not just me with this opinion about her My donuts are delicious though but her attitude makes me not want to go back there anymore
Atmosphere: 3
Food: 5
Service: 1
JoMarie Spagnola
Cinnamon twist was good. Not a fan of the apple fritter since it had, what seemed to be, canned apple filling, like a pie.
Atmosphere: 4
Food: 3
Service: 5
Lee Williams
Fresh donuts with a large variety.
Atmosphere: 5
Food: 5
Service: 5
Bradley Luke
The atrocious dozen we got this morning were the worst donuts we have ever got at this location. All of the chocolate donuts looked like someone had licked the icing off before putting them in the box. We have received better, but have noticed the QC at this place has gone down recently.
Food: 1
Jenna Fitzgerald
Usually love Shirley’s but this time all of my donut holes were halfway cooked, leaving me with a raw middle. Will still come back but hopefully this was just an off day
Atmosphere: 4
Food: 3
Service: 4
John Matthews
Great doughnuts.
Atmosphere: 5
Food: 5
Service: 3
Christopher Brooks
Very good doughnuts, kolaches too. Service was nice and fast.
Atmosphere: 4
Food: 5
Service: 5
Jennifer Nava
Horrible!!! The service and atmosphere was horrible. My family and I walked in and were told to wait right off the bat and then when the lady was ready to actually take our order she told us to hurry up to order because they are so busy.
So my husband started ordering and she was extremely rude to him and had an attitude. My family and I will never be back. Hopefully they retrain that lady or find her another job somewhere she doesn’t have to deal with customers because her customer service sucks along with her attitude.
I wish I could give this 0 stars the lady in line was rude the food disgusting and cold.. I will never waste my money here again
Atmosphere: 1
Food: 1
Service: 1
Marty Arredondo
Nice people good food. Sit with the kiddos and chill
Matthew Moore
Was picking up a DoorDash order. They told me they didn’t have a certain donut for the order. I asked if they had contacted the customer. They told me no and that it’s my responsibility. I don’t work there. It’s their responsibility. They proceeded to argue with me, as I contacted the customer. The customer didn’t respond, and the store gave them random donuts. This is the second time they have refused to contact the customer. It’s called customer service. Don’t go here!!!
Parking: They back up drive thru.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Doughnut
Martha Franklin
They have stopped having the choices that are offered through DoorFash or Favor. Then when you tell them what you will take instead, that send some off the wall trash.
Atmosphere: 1
Food: 3
Service: 1
Daniel O'Dell
Morning shift always seems to be rude especially the older lady working the window. All 3 of my milks were spoiled and looked like cottage cheese. Ordered an Apple fritter and was given something else entirely. Never going back. I’m from Houston the birth place of Shipley and any Houston location is 10x better than this place. Food service everything! Do better
Just got a bacon egg and cheese sandwich and it was the worst thing I ever had how are you Going to give me this it’s just all bread with little to no filling very pathetic I want to get a replacement at least this is not acceptable
Atmosphere: 4
Food: 1
Service: 5
It has been I while since I have had donuts at all. I came here to get some donuts to satisfy my craving, they have good options but the donuts themselves made me disappointed, they were not very good. We also got kolaches a half dozen for $15 and they were pitiful, barely filled and very disappointing.
Atmosphere: 4
Food: 2
Service: 4
I come often on Friday mornings before 9 am and if there was another donut spot I would go there but this is the only one on the way to my sons daycare. The lady at the window that always where’s a white shirt and glasses is so rude and her attitude taking the order is not friendly every time I go I want to send in a complaint but this is my first time she acts like giving extra napkins is an issue as if it comes out of her check or something or grabbing a few extra napkins is to much extra work for her but I’m giving a four year old donuts so the extra napkins are needed. I work in fast food and the order taker sets the tone of the visit. She needs to find another job or not work the window. It says Cindy on my receipt but I’m not sure if that’s her name but please someone help her fix her attitude I read y’all’s other reviews and I seen other comments about the person working the window is rude so it’s not just me with this opinion about her
My donuts are delicious though but her attitude makes me not want to go back there anymore
Atmosphere: 3
Food: 5
Service: 1
Cinnamon twist was good. Not a fan of the apple fritter since it had, what seemed to be, canned apple filling, like a pie.
Atmosphere: 4
Food: 3
Service: 5
Fresh donuts with a large variety.
Atmosphere: 5
Food: 5
Service: 5
The atrocious dozen we got this morning were the worst donuts we have ever got at this location. All of the chocolate donuts looked like someone had licked the icing off before putting them in the box. We have received better, but have noticed the QC at this place has gone down recently.
Food: 1
Usually love Shirley’s but this time all of my donut holes were halfway cooked, leaving me with a raw middle. Will still come back but hopefully this was just an off day
Atmosphere: 4
Food: 3
Service: 4
Great doughnuts.
Atmosphere: 5
Food: 5
Service: 3
Very good doughnuts, kolaches too. Service was nice and fast.
Atmosphere: 4
Food: 5
Service: 5
Horrible!!! The service and atmosphere was horrible. My family and I walked in and were told to wait right off the bat and then when the lady was ready to actually take our order she told us to hurry up to order because they are so busy.
So my husband started ordering and she was extremely rude to him and had an attitude. My family and I will never be back. Hopefully they retrain that lady or find her another job somewhere she doesn’t have to deal with customers because her customer service sucks along with her attitude.
Atmosphere: 1
Service: 1
Restaurantji Recommends
I wish I could give this 0 stars the lady in line was rude the food disgusting and cold.. I will never waste my money here again
Atmosphere: 1
Food: 1
Service: 1
Nice people good food. Sit with the kiddos and chill
Was picking up a DoorDash order. They told me they didn’t have a certain donut for the order. I asked if they had contacted the customer. They told me no and that it’s my responsibility. I don’t work there. It’s their responsibility. They proceeded to argue with me, as I contacted the customer. The customer didn’t respond, and the store gave them random donuts. This is the second time they have refused to contact the customer. It’s called customer service. Don’t go here!!!
Parking: They back up drive thru.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Doughnut
They have stopped having the choices that are offered through DoorFash or Favor. Then when you tell them what you will take instead, that send some off the wall trash.
Atmosphere: 1
Food: 3
Service: 1
Morning shift always seems to be rude especially the older lady working the window. All 3 of my milks were spoiled and looked like cottage cheese. Ordered an Apple fritter and was given something else entirely. Never going back. I’m from Houston the birth place of Shipley and any Houston location is 10x better than this place. Food service everything! Do better
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