The lady at the drive-thru is hard of hearing and she does not understand the orders. You have to repeat yourself over and over again.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Doughnut
savannah mullen
Horrible attitude from the woman shouting from behind the racks just sitting there. My payment went through for a mobile order but for some reason did not go through to the restaurant. Even showed them my bank account to prove I paid for it. Chunky from the back couldn’t stop shouting and being rude implying it was my fault that their website doesn’t know how to properly process payments. Ended up having to pay AGAIN for the donuts. Only giving an extra star to the register girl because she was kind. Be respectful people.Edit: they got our whole entire order wrong. How incompetent do you have to be?The copy and paste response is so annoying. Bye.
Alma Mora
Nothing changes there, good donuts, wonderful staff,good service.❤️ that place.
Atmosphere: 2
Food: 4
Service: 3
marcus sadler
Went in yesterday morning and the girl working the register acted put out they we were there! None of the 5 employees said good morning or smiled. 6:45 on a Saturday and they donuts tasted a day old. Kolaches were average at best. They should change the P in Shipley to a T. Never going back.
Atmosphere: 1
Food: 1
Service: 1
Tom
Very rude . Worker named Patti .Was rude to me and also rude to other workers . One cashier was serving me very nice attitude. And Patti just totally disrespected me and he just to move and pushed her out of the way and she had to go to another register. I paid her and left her a nice tip. For her great attitude.
Atmosphere: 1
Service: 1
Raelyn Dick
I love there kolache’s here but I always have the wurst experience when I come through the drive through. They have one of the most rude woman working the drive through. She gave me so much attitude and was being very very disrespectful. I’m not trying to be a Karen of any sort but due to the disrespect she gave me and my boyfriend I will not be coming here again. I love the food but customer service is terrible.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Glazed Donut
Raelyn D.
I love the food here but I just met the rudest worker in the drive through. She was a older woman and she was so rude and disrespectful. she started arguing with us about kolache'sAnd then proceeded to act disrespectful and rude to us. I will not be going to this Shipleys anymore due to what happened.
Lady J
IMO, these are the BEST!We moved and don't have a shop near us. Someone needs to open one in Uvalde, TX
Anabelle Casarez
The service was fast,efficient and friendly
Kayleen Armendariz
Dirty! I'm so disappointed. When I went through the drive-through there was a high concern for popping my truck tired because of all the trash and debri sitting throughout the drive through. When I got to the window, I let the employee know, she looked at the ground, laughing at what she saw and sarcastically said okay. The fact that hygiene is such an issue with this location I am now concerned the donuts I bought will get me sick because health standards are not high here.
I've been coming to this location for years. I hit it up every time I drive through on my way to Houston. The kolaches here are the best in Texas. Not all Shipley's have the same kolaches. I got up this morning to grab a couple dozen for my family and drove 30 minutes. The lady working the window today really needs a hug. I am not sure if she is getting paid. Something is wrong. She was confused as soon as I said hello. I asked for two dozen kolaches. One dozen jalapeno and cheese and one dozen sausage and cheese. She shook her head and said, "weight what? What kind of kolaches?" I thought yikes... she saw my smile and immediately got internally frustrated... I repeated it but I accidentally added an adjective that threw her brain off. I said you know the small kolaches you guys sell. She explained to me that they don't sell small kolaches they only sell one kind of kolache. I said, "great, those are the ones I want..." Then she askes me again what kind I wanted. I repeated my order but I made the mistake of using the word "regular" to refer to the second dozen of kolaches. She snapped and said, what do you mean regular?" We have three kinds of kolaches... I said, "what kind of kolaches do you have?" She said," we have sausage and cheese, jalapeno sausage and cheese, just sausage and ham and cheese. I slowly explained that I wanted 1 dozen jalapeño and cheese and 1 dozen sausage and cheese. She then charged me and I took my kolaches and drove home wondering why that was so painful. I love this place. I really hope someone gives that lady a hug or starts to pay her. Either that or take her off the window. Maybe she was just having a bad day...?
Alicia Benavidez
Donuts were good, nothing special. Customer service was terrible. The guy that was at the counter yesterday morning was really rude. I smiled and was friendly. I even said, thank you to him. He stood there and looked at me like I had 2 heads. He never said thank you back. It was not a good experience. I won’t be back.
Fransces Perez
Love the donuts reminds me of my younger years.
Jordan
Terrible attitudes of whoever was working the shift today from 10 AM to close more than likely. Was so excited this morning to get my donuts to start my day off right, and I figured I would ask for an iced coffee or some other drink to go with. The rude, white lady working the window rolled her eyes, let out a huge sigh and shut me down immediately. It’s one thing to be so upset when you are at work, but to be giving off that energy to the customers? Give me a break. It truly is the little things these days that keep you going back to businesses, and this is exactly why I will not come back or recommend this location.
The lady at the drive-thru is hard of hearing and she does not understand the orders. You have to repeat yourself over and over again.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Doughnut
Horrible attitude from the woman shouting from behind the racks just sitting there. My payment went through for a mobile order but for some reason did not go through to the restaurant. Even showed them my bank account to prove I paid for it. Chunky from the back couldn’t stop shouting and being rude implying it was my fault that their website doesn’t know how to properly process payments. Ended up having to pay AGAIN for the donuts. Only giving an extra star to the register girl because she was kind. Be respectful people.Edit: they got our whole entire order wrong. How incompetent do you have to be?The copy and paste response is so annoying. Bye.
Nothing changes there, good donuts, wonderful staff,good service.❤️ that place.
Atmosphere: 2
Food: 4
Service: 3
Went in yesterday morning and the girl working the register acted put out they we were there! None of the 5 employees said good morning or smiled. 6:45 on a Saturday and they donuts tasted a day old. Kolaches were average at best. They should change the P in Shipley to a T. Never going back.
Atmosphere: 1
Food: 1
Service: 1
Very rude . Worker named Patti .Was rude to me and also rude to other workers . One cashier was serving me very nice attitude. And Patti just totally disrespected me and he just to move and pushed her out of the way and she had to go to another register. I paid her and left her a nice tip. For her great attitude.
Atmosphere: 1
Service: 1
I love there kolache’s here but I always have the wurst experience when I come through the drive through. They have one of the most rude woman working the drive through. She gave me so much attitude and was being very very disrespectful. I’m not trying to be a Karen of any sort but due to the disrespect she gave me and my boyfriend I will not be coming here again. I love the food but customer service is terrible.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Glazed Donut
I love the food here but I just met the rudest worker in the drive through. She was a older woman and she was so rude and disrespectful. she started arguing with us about kolache'sAnd then proceeded to act disrespectful and rude to us. I will not be going to this Shipleys anymore due to what happened.
IMO, these are the BEST!We moved and don't have a shop near us. Someone needs to open one in Uvalde, TX
The service was fast,efficient and friendly
Dirty! I'm so disappointed. When I went through the drive-through there was a high concern for popping my truck tired because of all the trash and debri sitting throughout the drive through. When I got to the window, I let the employee know, she looked at the ground, laughing at what she saw and sarcastically said okay. The fact that hygiene is such an issue with this location I am now concerned the donuts I bought will get me sick because health standards are not high here.
Restaurantji Recommends
Made fresh donuts as soon a we walked in
I've been coming to this location for years. I hit it up every time I drive through on my way to Houston. The kolaches here are the best in Texas. Not all Shipley's have the same kolaches. I got up this morning to grab a couple dozen for my family and drove 30 minutes. The lady working the window today really needs a hug. I am not sure if she is getting paid. Something is wrong. She was confused as soon as I said hello. I asked for two dozen kolaches. One dozen jalapeno and cheese and one dozen sausage and cheese. She shook her head and said, "weight what? What kind of kolaches?" I thought yikes... she saw my smile and immediately got internally frustrated... I repeated it but I accidentally added an adjective that threw her brain off. I said you know the small kolaches you guys sell. She explained to me that they don't sell small kolaches they only sell one kind of kolache. I said, "great, those are the ones I want..." Then she askes me again what kind I wanted. I repeated my order but I made the mistake of using the word "regular" to refer to the second dozen of kolaches. She snapped and said, what do you mean regular?" We have three kinds of kolaches... I said, "what kind of kolaches do you have?" She said," we have sausage and cheese, jalapeno sausage and cheese, just sausage and ham and cheese. I slowly explained that I wanted 1 dozen jalapeño and cheese and 1 dozen sausage and cheese. She then charged me and I took my kolaches and drove home wondering why that was so painful. I love this place. I really hope someone gives that lady a hug or starts to pay her. Either that or take her off the window. Maybe she was just having a bad day...?
Donuts were good, nothing special. Customer service was terrible. The guy that was at the counter yesterday morning was really rude. I smiled and was friendly. I even said, thank you to him. He stood there and looked at me like I had 2 heads. He never said thank you back. It was not a good experience. I won’t be back.
Love the donuts reminds me of my younger years.
Terrible attitudes of whoever was working the shift today from 10 AM to close more than likely. Was so excited this morning to get my donuts to start my day off right, and I figured I would ask for an iced coffee or some other drink to go with. The rude, white lady working the window rolled her eyes, let out a huge sigh and shut me down immediately. It’s one thing to be so upset when you are at work, but to be giving off that energy to the customers? Give me a break. It truly is the little things these days that keep you going back to businesses, and this is exactly why I will not come back or recommend this location.