This is by far the worst chipotle I've been to. Sadly, it's the closest one to me.
When they first opened it was fine. But that soon changed for the bad.
So I've been multiple times at different times and days of the week and somehow the past 5 times they're out of something.
Two of those times they were out of white rice. Once was Sunday afternoon and the other was a Monday afternoon. Like how do you not have a main ingredient midday and not even caring?!
I've only actually gotten food at this location 4 times and neither were the 5 times they were out of ingredients.
One time, the employee was digging in his nose with his gloves on then grabbed a tortilla and put it in the warmer then continued to touch everything else with the glove still on.
I've contacted corporate and they don't care either because they haven't done anything to change it.
Kingwood location is a little drive but better service, quality and they always have ingredients.
Atmosphere: 5
Food: 1
Service: 1
Jaime Benavides
Terrible experience. They close at 11 and everyone in the store is cleaning the grills. They don't have anything available. Cleaning like they are closing. Employees are terrible and didn't help. Horrendous location.
Atmosphere: 1
Food: 1
Service: 1
Terry Thackeray
Bowl had almost no steak. Steak was burnt. Had very little rice. Fajita veggies were raw. Over half of what was in the bowl was sour cream and guacamole. Lesson learned
Food: 1
Service: 3
Tangie Tan
Ordered 3/2/25 two chicken bowls and when I say the chicken was burnt, it was BurNT. There is no way the person preparing the bowl didn't know...guess they did not care. Sour cream, corn, rice, etc. could not even smother the burnt chicken. I couldn't eat more than 3 bites. Money wasted.
Food: 1
Recommended dishes: Chips
Joshabeth Guerrero
The customer service there sucks! I asked if I could get a little more cuz the corn tray was almost empty and the girl grabbed the whole thing all mad and a poured to much and kept being so rude and talking about us! It was 3 females. 03/01/25 12:46pm
Atmosphere: 1
Food: 1
Service: 1
Rufino Castellanos
The food was more or less, but the staff. terrible, they also charged me for a double plate
Atmosphere: 1
Food: 3
Service: 1
Christina Graham
How do you run out of meat? The only option is chicken.
Atmosphere: 3
Food: 1
Service: 3
Estephany Galvan
I visited the Chipotle located in Valley Ranch: 21360 US-59 #100, New Caney, TX 77357 on Friday, January 31, 2025. We arrived at the store around 10:20 pm. I understand that the store closes at 11pm, but to be refused service 40 mins before closing because the staff did not want to put more items out is ridiculous. They were out of almost everything and when asked if more would be put out, the server rudely said " well we close at 11!" We were extremely disappointed as we frequent this location after our gym sessions.
Atmosphere: 1
Food: 1
Service: 1
Dianna Black
For my first visit..will be my last!! My friend and I were very disappointed! When I ordered the brisket what I got was dried diced pieces of meat. When they asked what I wanted on top of the "salad" I got a few items. Didn't like the choices. I expected a plate of sliced brisket to say the least! Then the bill was $40!! My friend got. 3 tacos, that made us pay for the queso that they asked if I wanted it was not included??? Never again.too little for the price.
Yanci Villareal
Excellent food only they give very little and very expensive but it is delicious
My order was supposed to be ready at 1:50pm which it was not and whoever fixed my food just didn't make sure any of my stuff was put in the bag neat because my salsa waste through the bag.
Atmosphere: 2
Food: 2
Service: 2
Carlos Ganuza
Be careful with this restaurant they charge me $28,30 for two bowls steak,rice,beans,cream,corn, tomato,,no Extra,,bad experience
Atmosphere: 1
Food: 1
Service: 1
Luke Blaschke-Peters
Walked in at 8pm they don't close till 10 or 11. Out of everything, the kitchen and prep station were absolutely covered in garbage and just looked super nasty. 2nd Time I've been here and walked out because they were out of stuff and the place looked nasty
Atmosphere: 1
Food: 1
Service: 1
William Lacy
Ordered door dash and the burrito I spent $14.00 on was about half the size it should be with hardly know meat.
Brittany Younger
I've never been to a chipotle that wasn't kid friendly, but this one is not. Lady making our food made it seem like guests were a burden to be there. Ignored my daughter ( almost 10) trying to give her order, was very rude to me and my other daughter, and rolled her eyes when we ask to buy extra lettuce in a kids meal, had to ask the guy at the register if we could. No clean tables had to wipe off our own.
This is by far the worst chipotle I've been to. Sadly, it's the closest one to me.
When they first opened it was fine. But that soon changed for the bad.
So I've been multiple times at different times and days of the week and somehow the past 5 times they're out of something.
Two of those times they were out of white rice. Once was Sunday afternoon and the other was a Monday afternoon. Like how do you not have a main ingredient midday and not even caring?!
I've only actually gotten food at this location 4 times and neither were the 5 times they were out of ingredients.
One time, the employee was digging in his nose with his gloves on then grabbed a tortilla and put it in the warmer then continued to touch everything else with the glove still on.
I've contacted corporate and they don't care either because they haven't done anything to change it.
Kingwood location is a little drive but better service, quality and they always have ingredients.
Atmosphere: 5
Food: 1
Service: 1
Terrible experience. They close at 11 and everyone in the store is cleaning the grills. They don't have anything available. Cleaning like they are closing. Employees are terrible and didn't help. Horrendous location.
Atmosphere: 1
Food: 1
Service: 1
Bowl had almost no steak. Steak was burnt. Had very little rice. Fajita veggies were raw. Over half of what was in the bowl was sour cream and guacamole. Lesson learned
Food: 1
Service: 3
Ordered 3/2/25 two chicken bowls and when I say the chicken was burnt, it was BurNT. There is no way the person preparing the bowl didn't know...guess they did not care. Sour cream, corn, rice, etc. could not even smother the burnt chicken. I couldn't eat more than 3 bites. Money wasted.
Food: 1
Recommended dishes: Chips
The customer service there sucks! I asked if I could get a little more cuz the corn tray was almost empty and the girl grabbed the whole thing all mad and a poured to much and kept being so rude and talking about us! It was 3 females. 03/01/25 12:46pm
Atmosphere: 1
Food: 1
Service: 1
The food was more or less, but the staff. terrible, they also charged me for a double plate
Atmosphere: 1
Food: 3
Service: 1
How do you run out of meat? The only option is chicken.
Atmosphere: 3
Food: 1
Service: 3
I visited the Chipotle located in Valley Ranch: 21360 US-59 #100, New Caney, TX 77357 on Friday, January 31, 2025. We arrived at the store around 10:20 pm. I understand that the store closes at 11pm, but to be refused service 40 mins before closing because the staff did not want to put more items out is ridiculous.
They were out of almost everything and when asked if more would be put out, the server rudely said " well we close at 11!"
We were extremely disappointed as we frequent this location after our gym sessions.
Atmosphere: 1
Food: 1
Service: 1
For my first visit..will be my last!! My friend and I were very disappointed! When I ordered the brisket what I got was dried diced pieces of meat. When they asked what I wanted on top of the "salad" I got a few items. Didn't like the choices. I expected a plate of sliced brisket to say the least! Then the bill was $40!! My friend got. 3 tacos, that made us pay for the queso that they asked if I wanted it was not included??? Never again.too little for the price.
Excellent food only they give very little and very expensive but it is delicious
Atmosphere: 5
Food: 2
Service: 5
Restaurantji Recommends
My order was supposed to be ready at 1:50pm which it was not and whoever fixed my food just didn't make sure any of my stuff was put in the bag neat because my salsa waste through the bag.
Atmosphere: 2
Food: 2
Service: 2
Be careful with this restaurant they charge me $28,30 for two bowls steak,rice,beans,cream,corn, tomato,,no Extra,,bad experience
Atmosphere: 1
Food: 1
Service: 1
Walked in at 8pm they don't close till 10 or 11. Out of everything, the kitchen and prep station were absolutely covered in garbage and just looked super nasty. 2nd Time I've been here and walked out because they were out of stuff and the place looked nasty
Atmosphere: 1
Food: 1
Service: 1
Ordered door dash and the burrito I spent $14.00 on was about half the size it should be with hardly know meat.
I've never been to a chipotle that wasn't kid friendly, but this one is not. Lady making our food made it seem like guests were a burden to be there. Ignored my daughter ( almost 10) trying to give her order, was very rude to me and my other daughter, and rolled her eyes when we ask to buy extra lettuce in a kids meal, had to ask the guy at the register if we could. No clean tables had to wipe off our own.
Atmosphere: 1
Food: 3
Service: 1
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