Dunkin'
8183 Precinct Line Rd Suite 100, North Richland Hills
(817) 428-3701
Recent Reviews
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The most unprofessional crew I ever worked with. Beverly is the district manager and won’t answer any concerns for current management. Will just say you’re being very “aggressive” or “argumentative” with no reasoning when asked. Also there’s dates on things that aren’t removed or changed like they are supposed to. Thank God I’m gone 🙏🏽.
Atmosphere: 1
Food: 1
Service: 1
Management are incompetent and very argumentative.
Atmosphere: 1
Food: 1
Service: 1
Absolutely slowest Dunkin' on earth. Avoid if possible, you will be stuck in drive through with no escape
Atmosphere: 5
Food: 5
Service: 3
The service here is great, everyone is super friendly! Trinity makes an amazing dunkalatte!! Love coming here
Atmosphere: 5
Food: 5
Service: 5
I really wish I could give this place a better review. We will start with the good- the inside is always clean and well maintained.
The bad- the food is just okay. We’ve had filled donuts that were only filled enough for one bite (on multiple occasions). I’m not sure if it’s their ovens but their bagels and breakfast sandwiches always taste weird. A different taste that l I haven’t experienced at other locations.
The ugly- the staff is just so impersonal. It seems to be a training issue because it’s not just one or two random employees, it’s been like this for years. You walk in and not a single person says hello or even acknowledges that you’re standing there. There have been 3 people behind the counter before and not a SINGLE one of them said a word to me for MINUTES. (I’ve watched people standing in line actually walk out because of this). When they finally do take your order they are very short and seem irritated to be dealing with you. Last week they only gave my husband half of our pick up order which was a pain to have to go back and get the other half but they were thoughtful enough to apologize and offer him a free donut.
This location is so close to us but we have started driving a little further out of our way to another, more reliable location with employees who don’t ignore you when you walk in.
Atmosphere: 4
Food: 3
Service: 1
I came in this morning to get a bagel and a wrap for my daughter. As soon as I got to the window and paid I was asked to pull to front and park. I waited for over 20 minutes for TWO things. Whenever I went inside to ask about my order the young man who had me park acted all confused and said he didn’t have my order. I was EXTREMELY disappointed and definitely won’t be back.
Atmosphere: 1
Food: 1
Service: 1
Went by around 2:30 today 5/9/25. Employee was working by himself. Just wanted to give him a shout out for great customer service! Thank you :)
Service: 5
Really good food and drinks! I really enjoyed seeing Trinity ! Such a sweet face to see every morning before work. Thank you much hon!
Atmosphere: 5
Food: 5
Service: 5
If I could give more than 5 stars I would! Everyone here is so nice, always smiling and I never have to wait to order. They are on top of things! Would Recommend to everyone!
Atmosphere: 5
Food: 5
Service: 5
Slow service, workers don’t know what they’re doing.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
This location was so slow. 20min thru the drive thru to get a coffee because there is only one person working morning shift this doesn’t reflect the service by this employee she was doing her best. Unfortunately I had ordered ahead and had to wait. I received half my order because I just could wait anymore.
Stopped by before work ordered a iced latte as well as a steak hash brown scramble made it too work an there was multiple hairs inside the food called multiple times before heading back no answer made it back none of the employees seemed too really care the only one apologetic was the cook who remade it . First and last time at this location…
Atmosphere: 1
Food: 1
Service: 1
Not the best Dunkin experience. I’d go to the store north of here.
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Donuts
Very quiet Dunkin. No line and no wait.
MARIAH IS AWESOME! Called to get advice on kid friendly drinks for Halloween and she was awesome! 🤩 🎃
Atmosphere: 5
Food: 5
Service: 5
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