Don't come here if you want to study I have tried three different times and the tables are always full. Maybe their coffee is good, would assume so given the crowdedness but definitely not friendly for students unless you're there when they open I guess.
Caitlin B.
Went here again. Only one size latte now and very small. Lave der honey latter didn't taste an ounce like lavender :/
Gwen R.
Ambiance is good and this store seems popular but it was dirty. I expect to smell coffee or food when I walk into a coffee shop, this smelt like an old living room! The reason for that was apparent - it was dirty. Dirty walls with stains on them, ragged looking paper light shades, dirty floor - it needs some cleaning. Staff were friendly but the food and coffee were served barely warm. I got the plant based egg sandwich and it was cold in the middle. Could be a nice spot but needs some work/cleaning and the staff to be more aware of cooking times and temps.
Genesis Lara
My first few experiences were great. Not sure what’s changed recently, but a few weeks ago I got a soggy Sunrise Sandwich that completely fell apart when I tried to pick it up. (I ordered and ate it as soon as it came out). Then today I got a lumpy matcha latte with the powder stuck at the bottom of the cup.I usually like to go to local coffee shops so that’s really what kept me coming back, but I’ll be trying other local shops after this. If you still decide to check it out, try their baked goods and hot drinks. :)
Atmosphere: 5
Food: 2
Service: 3
Analisa Garcia
Love the location and all the drink offers, however, I’ve tried many espresso drinks over the past few months and every time there’s a sour taste. I’m not sure what it is. The cold brew and teas are good though.
Atmosphere: 5
Food: 2
Service: 4
Anna Schubert
I've been coming to Roots for the last nine years and it has been by far my very favorite coffee shop. Over the last year, though, the NRH location has really lost its vibe and has almost completely new staff who are less friendly. I appreciate gluten free options, but they've basically taken over the whole bakery case and are only okay compared to what they replaced. Basically I'm in mourning for what Roots used to be a few years ago and am reluctantly starting to look for a new go-to.
Atmosphere: 3
Food: 3
Service: 3
Neff Conner
Well appointed, chill place. Coffee is fresh - like, really fresh and robust. Beans are roasted to perfection, and fast comes through in the flavor of all of their coffee drinks. The people that work there are sweet and patient, even with people who are strangers to the world of coffee. Love their sandwiches and pastries, too. You can't miss with anything they offer at Roots.Parking: Easy to find a spot near the entrance.
Food options are great. Lots of vegan bakery items and gluten free. Don't order a hot latte. They have over steamed my latte the last 4 times I've been in there and it's way too hot to drink when I get it. I'd say it's about 155° F or more. Ideal latte temp in a Togo cup would be about 135°-140° for ideal drinking temp. Owner just take note. Thanks!Dietary restrictions: Multiple Gluten free and vegan options available in the bakery items.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Vegan
Benaiah Brown
Roots has really good coffee and shop aesthetic. The staff is very kind as well. They recently added more space, which resolves the biggest detriment this place had.
(This is an update to my initial review) I went to Roots for years until my son with intellectual disabilities was treated poorly. I talked to the manager at the time. What she told me about his "behavior" was laughable. It was innocuous comments from someone who is intellectually and developmentally disabled. My son has a communication disorder, which should be obvious to anyone who talks to him for a few minutes. He had only gone back to Roots a few times recently for the first time in years. He was sitting there eating his sandwich and said he overheard someone talking badly about him. Out in the open where other customers can hear! Then before he knows it, a police officer is approaching him. I have filed an open records request for the officer's body cam footage. I talked to another officer and he told me the report said that my son had done NOTHING WRONG last Saturday. My son is NOT a threat to anyone. He has NEVER made any threats to anyone. He's NEVER stalked, NEVER assaulted, NEVER harassed ANYONE. He is a good, kindhearted, compassionate person who would NEVER hurt anyone. If he's anything, he's a protector. My son is friends with a former Roots employee. He's been to this guy's parent's house for parties, been to Bible studies with this friend. There is something called the Americans with Disabilities Act that Roots staff should be aware of. My son is one of the kindest people I know. I'm not. I'm the mother of a son with special needs and I am very protective of him because of people like the staff at this Roots location. Because of his disabilities, for the rest of my life I will need to be his advocate. BTW, my son spent the first eight years of his life in a Romanian orphanage. I adopted him from Romania 25 years ago. I've learned that many people are uncomfortable around people with disabilities, esp intellectual ones. The barista could have asked my son to leave. She did NOT need to call the cops when he wasn't doing anything wrong. The fact that he was treated this way is absolutely pathetic. If anyone thinks calling the cops on someone with who has ID instead of talking to the person and kindly asking them to leave, then IMO, you are the problem, not my son. You know what he said to me? "It confused me. I was just talking like a human being."
Atmosphere: 1
Food: 1
Service: 1
Dilasha Acharya
This has to be one of the best coffee spots. The staff were friendly, atmosphere was chill and it had a super nice environment to have a conversation. 10 more stars for coffee and food. This was my first time over here and the cake in the picture has to be one of the best things i’ve ever eaten but couldn’t quite catch its name. Please Roots Coffeehouse, tell me what it is???
Atmosphere: 5
Food: 5
Service: 5
Fedl Saeed
Coffee was cold …
Atmosphere: 1
Food: 1
Service: 1
Tina Najib
I thought it was good here because I listened to the reviews. I wish I didn't. never again !
Atmosphere: 1
Food: 1
Service: 1
Jody H.
This is for the barista who called the police on my disabled son. My son is a good, kindhearted, compassionate person. You clearly are not. I know what happened years ago after Marius and I had been going to Roots for SEVERAL YEARS. I talked to the manager at the time. What she told me was laughable. It was innocuous comments from someone who is intellectually and developmentally disabled. My son has a communication disorder, which should be obvious to anyone who talks to him for a few minutes. He had only gone back there a few times this week for the first time in years. He was sitting there eating his sandwich and said he overheard someone talking badly about him. Out in the open where other customers can hear! Then before he knows it, a police officer is approaching him. I am going to talk to the North Richland Hills officer who came to Roots yesterday and I am going to FOIA his body camera. There is something called the Americans with Disabilities Act that you should be aware of. My son is one of the kindest people I know. I'm not. I'm the mother of a son with special needs and I am very protective of him because of people like you.
Don't come here if you want to study I have tried three different times and the tables are always full. Maybe their coffee is good, would assume so given the crowdedness but definitely not friendly for students unless you're there when they open I guess.
Went here again. Only one size latte now and very small. Lave der honey latter didn't taste an ounce like lavender :/
Ambiance is good and this store seems popular but it was dirty. I expect to smell coffee or food when I walk into a coffee shop, this smelt like an old living room! The reason for that was apparent - it was dirty. Dirty walls with stains on them, ragged looking paper light shades, dirty floor - it needs some cleaning. Staff were friendly but the food and coffee were served barely warm. I got the plant based egg sandwich and it was cold in the middle. Could be a nice spot but needs some work/cleaning and the staff to be more aware of cooking times and temps.
My first few experiences were great. Not sure what’s changed recently, but a few weeks ago I got a soggy Sunrise Sandwich that completely fell apart when I tried to pick it up. (I ordered and ate it as soon as it came out). Then today I got a lumpy matcha latte with the powder stuck at the bottom of the cup.I usually like to go to local coffee shops so that’s really what kept me coming back, but I’ll be trying other local shops after this. If you still decide to check it out, try their baked goods and hot drinks. :)
Atmosphere: 5
Food: 2
Service: 3
Love the location and all the drink offers, however, I’ve tried many espresso drinks over the past few months and every time there’s a sour taste. I’m not sure what it is. The cold brew and teas are good though.
Atmosphere: 5
Food: 2
Service: 4
I've been coming to Roots for the last nine years and it has been by far my very favorite coffee shop. Over the last year, though, the NRH location has really lost its vibe and has almost completely new staff who are less friendly. I appreciate gluten free options, but they've basically taken over the whole bakery case and are only okay compared to what they replaced. Basically I'm in mourning for what Roots used to be a few years ago and am reluctantly starting to look for a new go-to.
Atmosphere: 3
Food: 3
Service: 3
Well appointed, chill place. Coffee is fresh - like, really fresh and robust. Beans are roasted to perfection, and fast comes through in the flavor of all of their coffee drinks. The people that work there are sweet and patient, even with people who are strangers to the world of coffee. Love their sandwiches and pastries, too. You can't miss with anything they offer at Roots.Parking: Easy to find a spot near the entrance.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mocha Latte, Breakfast Sandwich
Love the service and the coffee.
Atmosphere: 5
Food: 5
Service: 5
Food options are great. Lots of vegan bakery items and gluten free. Don't order a hot latte. They have over steamed my latte the last 4 times I've been in there and it's way too hot to drink when I get it. I'd say it's about 155° F or more. Ideal latte temp in a Togo cup would be about 135°-140° for ideal drinking temp. Owner just take note. Thanks!Dietary restrictions: Multiple Gluten free and vegan options available in the bakery items.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Vegan
Roots has really good coffee and shop aesthetic. The staff is very kind as well. They recently added more space, which resolves the biggest detriment this place had.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
(This is an update to my initial review) I went to Roots for years until my son with intellectual disabilities was treated poorly. I talked to the manager at the time. What she told me about his "behavior" was laughable. It was innocuous comments from someone who is intellectually and developmentally disabled. My son has a communication disorder, which should be obvious to anyone who talks to him for a few minutes. He had only gone back to Roots a few times recently for the first time in years. He was sitting there eating his sandwich and said he overheard someone talking badly about him. Out in the open where other customers can hear! Then before he knows it, a police officer is approaching him. I have filed an open records request for the officer's body cam footage. I talked to another officer and he told me the report said that my son had done NOTHING WRONG last Saturday. My son is NOT a threat to anyone. He has NEVER made any threats to anyone. He's NEVER stalked, NEVER assaulted, NEVER harassed ANYONE. He is a good, kindhearted, compassionate person who would NEVER hurt anyone. If he's anything, he's a protector. My son is friends with a former Roots employee. He's been to this guy's parent's house for parties, been to Bible studies with this friend. There is something called the Americans with Disabilities Act that Roots staff should be aware of. My son is one of the kindest people I know. I'm not. I'm the mother of a son with special needs and I am very protective of him because of people like the staff at this Roots location. Because of his disabilities, for the rest of my life I will need to be his advocate. BTW, my son spent the first eight years of his life in a Romanian orphanage. I adopted him from Romania 25 years ago. I've learned that many people are uncomfortable around people with disabilities, esp intellectual ones. The barista could have asked my son to leave. She did NOT need to call the cops when he wasn't doing anything wrong. The fact that he was treated this way is absolutely pathetic. If anyone thinks calling the cops on someone with who has ID instead of talking to the person and kindly asking them to leave, then IMO, you are the problem, not my son. You know what he said to me? "It confused me. I was just talking like a human being."
Atmosphere: 1
Food: 1
Service: 1
This has to be one of the best coffee spots. The staff were friendly, atmosphere was chill and it had a super nice environment to have a conversation. 10 more stars for coffee and food. This was my first time over here and the cake in the picture has to be one of the best things i’ve ever eaten but couldn’t quite catch its name. Please Roots Coffeehouse, tell me what it is???
Atmosphere: 5
Food: 5
Service: 5
Coffee was cold …
Atmosphere: 1
Food: 1
Service: 1
I thought it was good here because I listened to the reviews. I wish I didn't. never again !
Atmosphere: 1
Food: 1
Service: 1
This is for the barista who called the police on my disabled son. My son is a good, kindhearted, compassionate person. You clearly are not. I know what happened years ago after Marius and I had been going to Roots for SEVERAL YEARS. I talked to the manager at the time. What she told me was laughable. It was innocuous comments from someone who is intellectually and developmentally disabled. My son has a communication disorder, which should be obvious to anyone who talks to him for a few minutes. He had only gone back there a few times this week for the first time in years. He was sitting there eating his sandwich and said he overheard someone talking badly about him. Out in the open where other customers can hear! Then before he knows it, a police officer is approaching him. I am going to talk to the North Richland Hills officer who came to Roots yesterday and I am going to FOIA his body camera. There is something called the Americans with Disabilities Act that you should be aware of. My son is one of the kindest people I know. I'm not. I'm the mother of a son with special needs and I am very protective of him because of people like you.