Did you know that any item you order can be made into a junior size? I am a lifetime fan, but this leveled up the experience for me.
Food: 5
Service: 5
Sherry Wratislaw
Went for the Mavs fest. Experience was awesome
Atmosphere: 4
Food: 4
Service: 4
Reuben Andrew
Whataburger is not overrated.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
Heyam Neville
I went through the drive thru March 3rd, 2024. I picked up a friend from work and took her to eat. I didn't keep the receipts.We ate in the car and I drove her home. On the way to my houses I started feeling ill. I pulled over and threw up violently then I proceeded the rest of the way home only to throw up again this time in my car.I drove back to this location and asked for a refund where I was presented with hesitation. Noone apologized, noone cared , Noone would compensate me without my receipts.I escalated the situation to Frank Deleon the operation partner or manager. He never responded to any of my calls or messages.I finally called the store to see what type of compensation they offer and again Mr Frank Deleon wouldn't do anything without the receipts.Noone including management cared or apologized for my experience and didn't show any care or concern over my well-being. They care more about their stupid receipts and assets.I worked 20 years in the airline industry and I was a supervisor who handled escalated calls. My job was to acknowledge the customer, apologize and listen to their side of the story and provide compensation and take accountability for our mistakes of our employees or off schedule operation and make it right.They can have their 21.14 cents of my money. Because it's obvious they care nothing about the customer or even simply human life. I wish I would've landed in icu and had a lawsuit because they care nothing about their customers only your money and their bottomline.Iam.glad they work in the restaurant business and not the airline industry.Lastly, I am 52 years old. I have been working since I was 14 years old. I have worked with no technology and I am working now in the age of technology.I have worked in retail, hospitality, gas stations, restaurants, doggie daycare facilities and I can damn near bet you they could've found my receipts or my entire transaction.Target returns without receipts, Sam's club returns without receipts and most places will work with you on an exchange versus return basis inorder to satisfy the customer.I ate at Sushi Zushi in Southlake and I had a bad experience and they literally found my receipts and knew who my server was just over the phone.This establishment is simply inhumane and inconsiderate.I used to love eating at Whataburger but I would rather go to McDonald'sI hope you keep receipts and don't vomit on your receipts... your receipts are more important to them then your human life.
Atmosphere: 1
Food: 1
Service: 1
Nancy Tijerina
Food is always
Atmosphere: 3
Food: 5
Service: 5
Pamela Enty
This place has gone downhill in the past few years. This Whataburger reminds me of the one that’s in Euless off of airport freeway, which is not a good thing. I liked it when Nicole ran it, and the general manager before her a tall, Hispanic, looking gentleman This place is not up to par. The grill is dirty, soda machine is dirty,the tea is not put out and there is no date on the tea. These people are slow and not very friendly. Whatever happened to welcome to your hometown Whataburger or welcome in. The crazy thing is is the grill that’s dirty is the one that they’re not using. I remember Whataburger people were always cleaning and they would come out to your tables and ask if you need anything and that does not happen anymore. it was a great atmosphere where you can sit, relax and feel comfortable.
Atmosphere: 2
Food: 4
Service: 2
Roy Myrick
Great burgers for sure.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Whataburger with Cheese, Double Meat Whataburger
Tara Bailey
Great burger! Just took a little wait, but with it.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Double Meat Whataburger
Richard Cannon
Ordered online, charged me 3 times for the order and said declined.Called customer service they told me to call the restaurant. I did 7 times.No answer. They said goto the restaurant. I did. They were rude and I saw I want to speak to a manager as the customer service advised me to on the phone. They said nothing they can do and made me pay a fourth time. I did. They still messed up the order, took 30 minutes to prep it, spoke horribly and neglectful to me and than even called the police on me to say I was scamming. I showed the police the proof they agreed I was right and just hung out with me. I paid $200 tonight for a 35$ order in total. They called the owner and the owner told them to get rid of me " Frank Deleon ". This location needs to be under a breech of its franchisee agreement and the employees should be fired immediately. I plan on going with all the receipts and details to media and my 530k followers on social media for my special needs platform. Order number of final order which was still wrong and overcharged #206048. I showed them the problem and they walked around while other customers complained about multiple issues too! Time for a drug test. If these employees are still employed I'll be going live from the location to boradcast the issue within legal protest and awareness of how y'all treat customers.
It's not as good as it used to be. I think it's the color of the cheese for me that visually looks pretty gross.
Atmosphere: 2
Food: 3
Service: 4
Deborah Blakley
Usually have no problems, but this visit there was a minor communication issue which was quickly made right without any extra charge, though I offered to pay for the mistake! Love this Whataburger!
Atmosphere: 4
Food: 5
Service: 4
Lia Hill
I went thru the drive thru and pulled into the parking lot across the street to eat my burger so it would be fresh and hot. It was cold! I spent over 6 dollars for a cold burger. This will be the last time I go there. I have not had much luck at this Whataburger. Finally decided to complain. You people can do better than that.
Atmosphere: 3
Food: 1
Service: 3
Shay Sharadge
The drive thru was absolutely awful. I waited in line for well over FORTY mins. I understand some places are understaffed but this was just awful. If I could have hopped out of the line I would have. Very disappointed
Double Steak burgers
Atmosphere: 5
Food: 5
Service: 5
Did you know that any item you order can be made into a junior size? I am a lifetime fan, but this leveled up the experience for me.
Food: 5
Service: 5
Went for the Mavs fest. Experience was awesome
Atmosphere: 4
Food: 4
Service: 4
Whataburger is not overrated.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
I went through the drive thru March 3rd, 2024. I picked up a friend from work and took her to eat. I didn't keep the receipts.We ate in the car and I drove her home. On the way to my houses I started feeling ill. I pulled over and threw up violently then I proceeded the rest of the way home only to throw up again this time in my car.I drove back to this location and asked for a refund where I was presented with hesitation. Noone apologized, noone cared , Noone would compensate me without my receipts.I escalated the situation to Frank Deleon the operation partner or manager. He never responded to any of my calls or messages.I finally called the store to see what type of compensation they offer and again Mr Frank Deleon wouldn't do anything without the receipts.Noone including management cared or apologized for my experience and didn't show any care or concern over my well-being. They care more about their stupid receipts and assets.I worked 20 years in the airline industry and I was a supervisor who handled escalated calls. My job was to acknowledge the customer, apologize and listen to their side of the story and provide compensation and take accountability for our mistakes of our employees or off schedule operation and make it right.They can have their 21.14 cents of my money. Because it's obvious they care nothing about the customer or even simply human life. I wish I would've landed in icu and had a lawsuit because they care nothing about their customers only your money and their bottomline.Iam.glad they work in the restaurant business and not the airline industry.Lastly, I am 52 years old. I have been working since I was 14 years old. I have worked with no technology and I am working now in the age of technology.I have worked in retail, hospitality, gas stations, restaurants, doggie daycare facilities and I can damn near bet you they could've found my receipts or my entire transaction.Target returns without receipts, Sam's club returns without receipts and most places will work with you on an exchange versus return basis inorder to satisfy the customer.I ate at Sushi Zushi in Southlake and I had a bad experience and they literally found my receipts and knew who my server was just over the phone.This establishment is simply inhumane and inconsiderate.I used to love eating at Whataburger but I would rather go to McDonald'sI hope you keep receipts and don't vomit on your receipts... your receipts are more important to them then your human life.
Atmosphere: 1
Food: 1
Service: 1
Food is always
Atmosphere: 3
Food: 5
Service: 5
This place has gone downhill in the past few years. This Whataburger reminds me of the one that’s in Euless off of airport freeway, which is not a good thing. I liked it when Nicole ran it, and the general manager before her a tall, Hispanic, looking gentleman This place is not up to par. The grill is dirty, soda machine is dirty,the tea is not put out and there is no date on the tea. These people are slow and not very friendly. Whatever happened to welcome to your hometown Whataburger or welcome in. The crazy thing is is the grill that’s dirty is the one that they’re not using. I remember Whataburger people were always cleaning and they would come out to your tables and ask if you need anything and that does not happen anymore. it was a great atmosphere where you can sit, relax and feel comfortable.
Atmosphere: 2
Food: 4
Service: 2
Great burgers for sure.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Whataburger with Cheese, Double Meat Whataburger
Great burger! Just took a little wait, but with it.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Double Meat Whataburger
Ordered online, charged me 3 times for the order and said declined.Called customer service they told me to call the restaurant. I did 7 times.No answer. They said goto the restaurant. I did. They were rude and I saw I want to speak to a manager as the customer service advised me to on the phone. They said nothing they can do and made me pay a fourth time. I did. They still messed up the order, took 30 minutes to prep it, spoke horribly and neglectful to me and than even called the police on me to say I was scamming. I showed the police the proof they agreed I was right and just hung out with me. I paid $200 tonight for a 35$ order in total. They called the owner and the owner told them to get rid of me " Frank Deleon ". This location needs to be under a breech of its franchisee agreement and the employees should be fired immediately. I plan on going with all the receipts and details to media and my 530k followers on social media for my special needs platform. Order number of final order which was still wrong and overcharged #206048. I showed them the problem and they walked around while other customers complained about multiple issues too! Time for a drug test. If these employees are still employed I'll be going live from the location to boradcast the issue within legal protest and awareness of how y'all treat customers.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
It's not as good as it used to be. I think it's the color of the cheese for me that visually looks pretty gross.
Atmosphere: 2
Food: 3
Service: 4
Usually have no problems, but this visit there was a minor communication issue which was quickly made right without any extra charge, though I offered to pay for the mistake! Love this Whataburger!
Atmosphere: 4
Food: 5
Service: 4
I went thru the drive thru and pulled into the parking lot across the street to eat my burger so it would be fresh and hot. It was cold! I spent over 6 dollars for a cold burger. This will be the last time I go there. I have not had much luck at this Whataburger. Finally decided to complain. You people can do better than that.
Atmosphere: 3
Food: 1
Service: 3
The drive thru was absolutely awful. I waited in line for well over FORTY mins. I understand some places are understaffed but this was just awful. If I could have hopped out of the line I would have. Very disappointed
Food was
Atmosphere: 5
Food: 5
Service: 5