DO NOT try to check in early they will turn you away not even 15 minutes early. They come out and get your paperwork after you doc
Atmosphere: 3
Service: 5
Gilda DeIorio
Sale service from Farmer Brothers is terrible. Today was the straw that broke the small business back. We have been customers for over 45 years since the days of La Touraine Coffee and the various takeovers/mergers since. Over the last several years the response from Sales, in particular Gregory Lee as been horenous, between lack of return calls and emails. Today I got a bill from them and when I called billing they said they would contact sales. I informed them that I received an email from Greg after placing my order that the Superior coffee line has changed to another name/brand and delivery would on Wednesday. When I looked up the new brand, the quantity per case was less than the Superior Coffee case, and the "frack" packs that I normally use per increased from 2oz to 2.5oz - basically meaning that each brew would use more coffee but the number of packs would per case would be less. That could also mean I would need to order more. I emailed him with follow-up questions, including the price per case. I also asked for a UPS tracking number to monitor my shipment - no response. Earlier this week, I emailed billing to ask if they could assist - but all they could do is forward to sales. Wednesday came but no coffee was delivered. However, today a bill from Farmer Brothers was sent to my email. I called to let them know I got a bill for goods not received and billing sent another email to sales and I was told I would get a call back. No call - Just this moment, I called bill to see if I could get resolution and if I could speak to a sales manager - but I was told Greg, our sales representative, is the manger. And they had no information about anyone higher in the chain of command.
Now our small business sits, without coffee for our customers. It has become clear that Farmer Brothers doesn't care for the small business, "the little guy". Our orders don't compete with the big chain companies they probably contract. Ironically, our customers do like the Superior brand that we offer, although, with this new brand, but I am not so sure with the replacement brand Farmers Brother now offers is as good.
The Billing Department has consistently been helpful, but the way Farmers Brothers operates, their hands are tied. And to be clear this review does not reflect their department at all.
This review is now my only remedy. Hopefully someone in corporate will reach out after reading it, but I am not holding my breath.
Atmosphere: 1
Service: 1
Joseph Economu
The shipper took almost 3 hours to slide their bags off of a pallet onto the floor. With two guys unloading it here it only took about 45 minutes. And when you're picking up bags the way it almost 130 lbs a piece that was fast. Was told no overnight in the parking allowed but there is a quick trip right across the street or a loves about 13 mi away in Rhome
The Road Warrior
I had a delivery here. The receiving entrance is a bit hard to find and could be signed better especially with all the construction going on but the people were nice once I got to the entrance and they had me unloaded in about 30 minutes
deloris turner
Farmer Brothers closed it’s doors
Better Peace
I do not recommend picking up a load from this place. I’ve been sitting in a door for over 5 hours before they even started loading.
Alfonso Nava
The facilities are very good, except that Google Maps sent me to enter through the car parking lot and I brought a trailer. The entrance is from the other side.
Atmosphere: 5
Service: 5
Patricia buckridge
Unloaded in a hour. Can't beat that. Thanks guys and gals for being so very professional. Look forward to delivering to you all again soon.
Gourav Tokhi
Not bad, lot of room for backup, but they always take 1.30 to 2 hour get you loaded
Genuine workers, great people at this location. Early this morning my boyfriend and I were stopped in the parking lot changing a flat tire, 2+ workers stopped and offered help. Tom being one of them, respectful and helpful with our situation. Offered help and coffee! Thank you Tom and Farmers Brothers!!!
J B
I will not recommend everybody to work there.. They just couldn't understand.. My wife is asking for interview 3:30pm,but they told her they can't accept it... My wife can't get off till 3pm.. I will post Facebook to letting everyone know on my friend list not to business with them.. Not very flexible!!!
Roger Madrange
Fast unload! Approx 45 min for FTL dry van.
Nick Bledsoe
This place is a joke. Most dishonest business I’ve ever worked for. Everyone in HR needs to be reevaluated on their positions as they just tell employees whatever they feel like at the time. They do not do their jobs. The lack of honesty is clearly a reflection of the CEO and upper management. Also will risk safety of employees just to fill orders. Refuses to ever fix machines but they complain when machine breaks. Farmer brothers would rather let machines catch on fire in plant. I know kindergartners that commute better then upper management does with the employees. If you want a job with absolutely no room for advancement this is for you. Farmer brothers is a joke.
Radha Pradeep
Great quality Coffee, tea, spices, culinary products and more! Offers varieties of hot, cold and frozen coffee under their brand names. Coffee available on single serve and batches. Herbal teas are an absolute delight, they offer several caffeine free options too! Pancakes mixes, taco seasonings, beverages mixes are amazing! Spices are extremely fresh and aromatic. Highly recommend Farmer Brothers products!
Very Good safe 20 minutes unloading
Atmosphere: 5
Food: 5
Service: 5
DO NOT try to check in early they will turn you away not even 15 minutes early. They come out and get your paperwork after you doc
Atmosphere: 3
Service: 5
Sale service from Farmer Brothers is terrible. Today was the straw that broke the small business back. We have been customers for over 45 years since the days of La Touraine Coffee and the various takeovers/mergers since. Over the last several years the response from Sales, in particular Gregory Lee as been horenous, between lack of return calls and emails. Today I got a bill from them and when I called billing they said they would contact sales. I informed them that I received an email from Greg after placing my order that the Superior coffee line has changed to another name/brand and delivery would on Wednesday. When I looked up the new brand, the quantity per case was less than the Superior Coffee case, and the "frack" packs that I normally use per increased from 2oz to 2.5oz - basically meaning that each brew would use more coffee but the number of packs would per case would be less. That could also mean I would need to order more. I emailed him with follow-up questions, including the price per case. I also asked for a UPS tracking number to monitor my shipment - no response. Earlier this week, I emailed billing to ask if they could assist - but all they could do is forward to sales. Wednesday came but no coffee was delivered. However, today a bill from Farmer Brothers was sent to my email. I called to let them know I got a bill for goods not received and billing sent another email to sales and I was told I would get a call back. No call - Just this moment, I called bill to see if I could get resolution and if I could speak to a sales manager - but I was told Greg, our sales representative, is the manger. And they had no information about anyone higher in the chain of command.
Now our small business sits, without coffee for our customers. It has become clear that Farmer Brothers doesn't care for the small business, "the little guy". Our orders don't compete with the big chain companies they probably contract. Ironically, our customers do like the Superior brand that we offer, although, with this new brand, but I am not so sure with the replacement brand Farmers Brother now offers is as good.
The Billing Department has consistently been helpful, but the way Farmers Brothers operates, their hands are tied. And to be clear this review does not reflect their department at all.
This review is now my only remedy. Hopefully someone in corporate will reach out after reading it, but I am not holding my breath.
Atmosphere: 1
Service: 1
The shipper took almost 3 hours to slide their bags off of a pallet onto the floor. With two guys unloading it here it only took about 45 minutes. And when you're picking up bags the way it almost 130 lbs a piece that was fast. Was told no overnight in the parking allowed but there is a quick trip right across the street or a loves about 13 mi away in Rhome
I had a delivery here. The receiving entrance is a bit hard to find and could be signed better especially with all the construction going on but the people were nice once I got to the entrance and they had me unloaded in about 30 minutes
Farmer Brothers closed it’s doors
I do not recommend picking up a load from this place. I’ve been sitting in a door for over 5 hours before they even started loading.
The facilities are very good, except that Google Maps sent me to enter through the car parking lot and I brought a trailer.
The entrance is from the other side.
Atmosphere: 5
Service: 5
Unloaded in a hour. Can't beat that. Thanks guys and gals for being so very professional. Look forward to delivering to you all again soon.
Not bad, lot of room for backup, but they always take 1.30 to 2 hour get you loaded
Restaurantji Recommends
Genuine workers, great people at this location. Early this morning my boyfriend and I were stopped in the parking lot changing a flat tire, 2+ workers stopped and offered help. Tom being one of them, respectful and helpful with our situation. Offered help and coffee! Thank you Tom and Farmers Brothers!!!
I will not recommend everybody to work there..
They just couldn't understand..
My wife is asking for interview 3:30pm,but they told her they can't accept
it...
My wife can't get off till 3pm..
I will post Facebook to letting everyone know on my friend list not to business with them..
Not very flexible!!!
Fast unload! Approx 45 min for FTL dry van.
This place is a joke. Most dishonest business I’ve ever worked for. Everyone in HR needs to be reevaluated on their positions as they just tell employees whatever they feel like at the time. They do not do their jobs. The lack of honesty is clearly a reflection of the CEO and upper management. Also will risk safety of employees just to fill orders. Refuses to ever fix machines but they complain when machine breaks. Farmer brothers would rather let machines catch on fire in plant. I know kindergartners that commute better then upper management does with the employees. If you want a job with absolutely no room for advancement this is for you. Farmer brothers is a joke.
Great quality Coffee, tea, spices, culinary products and more! Offers varieties of hot, cold and frozen coffee under their brand names.
Coffee available on single serve and batches.
Herbal teas are an absolute delight, they offer several caffeine free options too!
Pancakes mixes, taco seasonings, beverages mixes are amazing!
Spices are extremely fresh and aromatic.
Highly recommend Farmer Brothers products!
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