McDonald's in Odessa

“They have very good breakfast! Only thing I like there. The sausage is microwaved. Aweful! they have great coffee! Oatmeal is good. I hate the kiosk. I want to order in person. Never order take out! They miss stuff all the time. Pancake with one syrup. You have to ask for a second. 1% milk? They don't diet me! Sometimes no one speaks English!“

“I don't get all the complaints. Some people just can't be pleased. I stay at the Flying J and eat at this McDonald's every time I come to Odessa. My food is always out in a reasonable amount of time. I always order the double quarter pounder. It's always hot and the patties are juicy like they should be. For as constantly busy as this McDonald's is they do a helluva good job. Do they have some bad days? I'm sure they do. I have off days at work myself. Everyone does whether they admit it or not. Keep up the good work folks. You're one of the better McDonald's out there.“

“The staff is GREAT!!! The customers were friendly except one rude customer who insisted on talking in a foreign language on the speaker phone in a very loud voice. It was so rude. The manager should have asked him to take it off speaker or step outside.“

“Me and my family went in today before I went to work at Ihop and I had a great experience with ROMY and a JOANNA. These two girls were totally amazing their service I would definitely rate as a 10 these girls definitely need a raise thank you girls for making me and my family feel welcome“

“There were quite a few cars in the drive but it moved quickly. However, the person who gave us his Carmel frappe needs some customer service lessons. She didn't smile, say have a good day, or anything. Pretty much just shoved it into my hubby's hand. This was 5/27/25 around 1:30 pm.“

“Despite being busy, they still do their best to get food out quickly for everyone 👍 if maybe management can schedule more people? When I was here, I saw quite a few people getting visibly upset because they had to wait too long for someone to take their orders at the counter.“

“I had an unfortunate experience in which our delivery order was cancelled without any initial explanation as to why. My wife and I were sick so we had decided to take advantage of the free delivery promotional for orders totaling $20 or more. I tried contacting this McDonald’s location via the listed phone number two or three times and was unable to get anyone to answer on the other end. After contacting Door Dash for answers we were told that our order to be delivered had been taken by the wrong driver and thus the order was cancelled. I was more than frustrated because it had already been over an hour and we weren’t being provided any answers or solutions. The money was refunded but we were still without food and no guarantee that if I attempted to reorder from this location that it would not happen again. I decided to go up to McDonald’s to try and speak with the manager on duty as well as reorder our food. When I got inside I asked for the MOD which turned out to be a woman named Lleni. After explaining what had happened and showing her some information to support my claim she went out of her way to make it right. This manager deserves some praise because I truly felt understood and that she cared about my experience. Lleni affected my overall experience and how she handled it positively altered my perception of her entire team and its leadership.“