Sonic Drive-In in Orange

“Edit/Update:The owner truly values and takes pride in his locations. Very personable. He remedied my frustrations with communication and care to make sure I knew there would be more of a stance in making sure this location gives the proper condiments and sauces allotted for the orders; along with alotting me a $20 gift card for Sonic and go try this location again.All food establishments have hiccups and sad moments with customer care, but this owner shined the light of understanding and wanted to keep my business.Thank you John for taking the time to reach out to me.Original:Do NOT waste your time at this location.I’m writing this review because this location purposely (or do not train their staff) to consistently place dips and sauces in the bag with the order.I have had to countless times turn around to get the sauce with the order.Today, I needed a quick snack and went to this location for something quick and hot. Got the mozzarella sticks with marinara. Since it was one item, I grabbed the bag and left from drive thru. Got down the road and there was no marinara in the bag. I had to turn around ?, which is annoying.Got to location and the lady at drive thru was unapologetic and I mentioned since the inconvenience of having to come back, I’d like two. She said she would get the one out and the second one would be 27 cents.My aggravation is this is always happening and inconvenient. I’m over it, and this location has lost my business.Mark this as a place against customer service, and a headache that can be avoided. When you eat out (even for a snack) you should have a good experience.“

“I had a mobile order and added and additional drink. The girl couldn't hear me over the speaker and quickly came out to get my order in person. The additional drink was promptly delivered. My mobile order came out shortly after, though the slush had melted more than I was happy with. The carhop rushed off to remake it with a smile, despite the heat. Everything tasted fine and the service was excellent.“