There's some major malfunction going on behind the scenes at this location, because food and drinks constantly sit on the counter waiting to be brought out while it gets cold or waters down. It's unfortunate that the app asks you to tip ahead of time because you'll end up throwing your money away for cold food (and that's if your order is even right) I fail to see how it could even be a numbers issue as well seeing as there were maybe 11 workers in the building. Maybe the Sonic on Macarthur is worth the extra drive.
Atmosphere: 2
Food: 2
Service: 1
Mitzi Thomas
Love their drinks
Atmosphere: 5
Food: 5
Service: 5
Chace Shelley
The slowest sonic I have ever been to. Of course the one here in orange just like every other so called fast food place took forever finally after 20 minutes of waiting and absolutely nobody in the parking lot I got my 2 blasts and as soon as I go to pick them up they are completely melted to the point they spill all over me and the car. This place sucks ass. The slowest place other than Dairy Queen in this crap ass town
Atmosphere: 1
Food: 1
Service: 1
LaNora C.
Twice before We've been here and had to drive off after pushing the button to order and no one assisted us. Said we would try them again since we were on that side of town. When the girl brought my order out I realized that the 2 slushes were missing strawberries which I ordered and paid for. She said she would come out and grab them and fix it. When she brings them back they both were dirty on the outside of the cup from the over flow of strawberry syrup that she dumped on them and didn't even blend in and the slush wasn't even slushy it was juice. I drove around to the window and asked for a manager. Some lady comes to the window and says what's up. I explained to her what the girl did obviously on purpose while also handing her my whole order and asked her to just refund everything back to my card. She leaves the window and then comes back hands me a receipt and says here you go. I had to ask her is this the refund receipt? She said yes. No explanation of what she did, no apology for the inconvenience, nothing! This place is sad. Terrible customer service and bad acts like the one this young girl performed tonight simply because I asked her to fix my order correctly is why businesses end up closing in Orange. Lack of home training and no good management here.
Gulf Gunner
Won't take your order if it's not convenient for them. Have been turned away twice
Atmosphere: 1
Service: 1
Yolanda Elizalde
Absolutely the worst visit to Sonic I’ve ever had! Food was horrible! These are the “New” pickle fries. Surely been sitting there all day! Unacceptable!! Do better Sonic!!
Service: 3
Sam Williams
The food has lost its taste and freshness. I still go but just for the drinks.
Atmosphere: 4
Food: 2
Service: 4
Crystal Childs
Apparently a cheeseburger without a bun means throw a cold piece of meat in a hot dog tray and top it with a couple pieces of cheese. No condiments, no toppings. Not to mention it took 20 minutes for them to get that and 3 cups of ice!!!
Atmosphere: 1
Food: 1
Service: 1
joe maglothin
This place just needs to close due to bad service. I really like sonic but this one is just bad!!
Service: 1
Rene Washington
Went there to order a cranberry juice as I do every other day. Today they told me they don’t have the juice only the syrup to add to a drink! I kept asking since when they stopped serving the drink they kept ignoring me I went to the window and they never assisted me. I went to a different sonic and got the drink I was asking for, not to mention I called and called sonic to speak to manager and they NEVER ANSWERED. Absolutely a horrible experience there they need to do better.
I have only visited this Sonic twice. The last I visited was on 7/3/24. I ordered a strawberry milkshake. When the girl was giving me back my change she dropped some of my change and laughed about it like it was no big deal. The shake was very bland, it didn't have a very good taste. I won't be going back.
Atmosphere: 2
Food: 3
Service: 2
Mikivin Ashmore
When is it ever good customer service handing a drink of any kind through your window a sticky dripping mess?Then laughing about it afterwards while closing your window.Most people will just clean it off themselves to not cause a problem,but you shouldn't have to!Ridiculously poor customer service!
Atmosphere: 1
Service: 1
Cryogen
Waiting two hours for my food as of now still have not gotten it
Atmosphere: 1
Food: 1
Service: 1
O’Nica C
Unbelievable wait time. Multiple times this week (3) order was wrong. Last and final visit ordered a cheesecake master shake was given plain vanilla, and told it only comes with cheesecake syrup. When the app i ordered it from said otherwise. This place is complete and utter trash. At least after showing the app and receipt it was made better, but without cheesecake chunks ( which is in app ). All three times have been horrible. Even with what looks like a full staff. Don’t go to this location. No where in photo from app says cheesecake syrup only. I go to sonic at a different location and city often, and it is a pleasant experience. This one is just horrible.
Atmosphere: 1
Food: 1
Service: 1
Teddy
The charging for everything now
Atmosphere: 1
Food: 3
Service: 2
Recommended dishes: Beef Hot Dog, Cheeseburger, Double Cheeseburger
There's some major malfunction going on behind the scenes at this location, because food and drinks constantly sit on the counter waiting to be brought out while it gets cold or waters down. It's unfortunate that the app asks you to tip ahead of time because you'll end up throwing your money away for cold food (and that's if your order is even right) I fail to see how it could even be a numbers issue as well seeing as there were maybe 11 workers in the building. Maybe the Sonic on Macarthur is worth the extra drive.
Atmosphere: 2
Food: 2
Service: 1
Love their drinks
Atmosphere: 5
Food: 5
Service: 5
The slowest sonic I have ever been to. Of course the one here in orange just like every other so called fast food place took forever finally after 20 minutes of waiting and absolutely nobody in the parking lot I got my 2 blasts and as soon as I go to pick them up they are completely melted to the point they spill all over me and the car. This place sucks ass. The slowest place other than Dairy Queen in this crap ass town
Atmosphere: 1
Food: 1
Service: 1
Twice before We've been here and had to drive off after pushing the button to order and no one assisted us. Said we would try them again since we were on that side of town. When the girl brought my order out I realized that the 2 slushes were missing strawberries which I ordered and paid for. She said she would come out and grab them and fix it. When she brings them back they both were dirty on the outside of the cup from the over flow of strawberry syrup that she dumped on them and didn't even blend in and the slush wasn't even slushy it was juice. I drove around to the window and asked for a manager. Some lady comes to the window and says what's up. I explained to her what the girl did obviously on purpose while also handing her my whole order and asked her to just refund everything back to my card. She leaves the window and then comes back hands me a receipt and says here you go. I had to ask her is this the refund receipt? She said yes. No explanation of what she did, no apology for the inconvenience, nothing! This place is sad. Terrible customer service and bad acts like the one this young girl performed tonight simply because I asked her to fix my order correctly is why businesses end up closing in Orange. Lack of home training and no good management here.
Won't take your order if it's not convenient for them. Have been turned away twice
Atmosphere: 1
Service: 1
Absolutely the worst visit to Sonic I’ve ever had! Food was horrible! These are the “New” pickle fries. Surely been sitting there all day! Unacceptable!! Do better Sonic!!
Service: 3
The food has lost its taste and freshness.
I still go but just for the drinks.
Atmosphere: 4
Food: 2
Service: 4
Apparently a cheeseburger without a bun means throw a cold piece of meat in a hot dog tray and top it with a couple pieces of cheese. No condiments, no toppings. Not to mention it took 20 minutes for them to get that and 3 cups of ice!!!
Atmosphere: 1
Food: 1
Service: 1
This place just needs to close due to bad service. I really like sonic but this one is just bad!!
Service: 1
Went there to order a cranberry juice as I do every other day. Today they told me they don’t have the juice only the syrup to add to a drink! I kept asking since when they stopped serving the drink they kept ignoring me I went to the window and they never assisted me. I went to a different sonic and got the drink I was asking for, not to mention I called and called sonic to speak to manager and they NEVER ANSWERED. Absolutely a horrible experience there they need to do better.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I have only visited this Sonic twice. The last I visited was on 7/3/24. I ordered a strawberry milkshake. When the girl was giving me back my change she dropped some of my change and laughed about it like it was no big deal. The shake was very bland, it didn't have a very good taste. I won't be going back.
Atmosphere: 2
Food: 3
Service: 2
When is it ever good customer service handing a drink of any kind through your window a sticky dripping mess?Then laughing about it afterwards while closing your window.Most people will just clean it off themselves to not cause a problem,but you shouldn't have to!Ridiculously poor customer service!
Atmosphere: 1
Service: 1
Waiting two hours for my food as of now still have not gotten it
Atmosphere: 1
Food: 1
Service: 1
Unbelievable wait time. Multiple times this week (3) order was wrong. Last and final visit ordered a cheesecake master shake was given plain vanilla, and told it only comes with cheesecake syrup. When the app i ordered it from said otherwise. This place is complete and utter trash. At least after showing the app and receipt it was made better, but without cheesecake chunks ( which is in app ). All three times have been horrible. Even with what looks like a full staff. Don’t go to this location. No where in photo from app says cheesecake syrup only. I go to sonic at a different location and city often, and it is a pleasant experience. This one is just horrible.
Atmosphere: 1
Food: 1
Service: 1
The charging for everything now
Atmosphere: 1
Food: 3
Service: 2
Recommended dishes: Beef Hot Dog, Cheeseburger, Double Cheeseburger
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