Everytime come in a drive-through I have to pull to a parking spot to wait on my food it not like they’re cooking everything to order and I have to wait 10-20 minutes every time
Today is March 18th and the power went out at McDonald’s in Fairfield. I went through the drivethru line as I do almost everyday to order an ice caramel coffee on my way to work. I’m no different than most people and I have an addiction to something. Mine is the ice coffee. I spend 100.00 a month at this McDonalds on this one product. When I was at the outside kiosk I was told the power went off and they were not serving anyone. I politely said ok and pulled up to the second window to see if I could order my ice coffee since I had $3.13 in exact cash and I know the coffee is already done and the caramel is hand pump and the ice is already made. This was not an all day power outage just a short 10 minutes and the power was back on at this point . I was greeted by a pleasant girl who serves me regularly and asked since I have exact change could I have the ice coffee. I was then interrupted by a manager who seemed to be severely stressed by the whole power outage and told me it was more complicated then most people understand and she would have to make phone calls and other stuff to get things running and that most people understand this but some don’t.Knowing her rudeness was directed at me since I asked for the ice coffee. I politely responded I understood. I figured since one manager was sweeping, the employee looked frustrated and the young manager was not handling the situation well I would go to the next McDonald’s. So here is what I also understand. I understand that this McDonald’s is paying employees and 2 managers to look at me like I’m stupid asking for something that takes 2 minutes to make while they have the product available without the use of power. I understand that while they are not selling anything this McDonald’s is loosing money paying the staff that are employed for the time they are down. I understand that this McDonald’s is paying managers that do not have the capacity to understand that my loyalty and 3.13 a day helps pay their wage. I understand that if you have employees that can not think outside the box to be able to make an ice coffee that requires zero electricity and take cash and then ring it up when your system comes back on you have serious issues. I understand that her rudeness lost me as a customer. I will now get my daily ice coffee in Mexia where I told my story to their employees who laughed at the ignorance and told me they could make one if the power goes out. There is a lot I understand. I understand how a calculator works to add tax if the computer is down. I understand the dynamics of a business because I have my own ice cream/snow cone stand. I understand if my power goes out there are things I can and can’t sell. I understand my customers are the only reason I can pay my bills. I understand customer loyalty. To clarify the power was on when I asked for the coffee. The coffee is made and sitting in a warmer where you push the lever down. The ice is scooped by hand. The caramel is in a pump container. The milk is in a bag . The 2 managers plus the employee were just standing there looking at me while the rude one was being patronizing. I know it’s just an ice coffee , however it was more the point of them not being able to complete a simple task. It took her longer to tell me people don’t understand then it would have taken for her to make the coffee.
Service: 1
Dharvi_Jenee
I hate coming to this mcdonald's (most mcdonald's honestly, but this one is awful). Terrible customer service and they are SO SLOW
levi busch
They don't really take the initiative to help lobby customers and often avoid helping you
Atmosphere: 3
Food: 4
Service: 2
Chris Gussman
Food was typical McDonalds. Service was poor. The order was filled incorrectly, and it took quite some time to resolve the problem. I would avoid this McDonalds.
Atmosphere: 3
Food: 3
Service: 1
Brisa Selene
Manager Ruth Rodriguez has a very bad attitude towards the workers. She yells at her workers very badly... she has no manners to talk to her workers
Juan Wood
The young Spanish talking children are disrespectful to the customers I almost didn't go but I was hungry 😆
Atmosphere: 5
Food: 4
Service: 2
Mary Mann
We used the drive through to pick up a mobile order. This McDonald's is speedy and correct each time we go through. I love the efficiency
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Mcchicken, Double Filet-O-Fish, French Fries
Always good service food is always good and hot!
Atmosphere: 5
Food: 5
Service: 5
What can I say, it's McDonald's.
Food: 5
Everytime come in a drive-through I have to pull to a parking spot to wait on my food it not like they’re cooking everything to order and I have to wait 10-20 minutes every time
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Mcchicken, Sausage Mcgriddles, Chicken Mcnuggets, Sausage Mcmuffin, French Fries
Today is March 18th and the power went out at McDonald’s in Fairfield. I went through the drivethru line as I do almost everyday to order an ice caramel coffee on my way to work. I’m no different than most people and I have an addiction to something. Mine is the ice coffee. I spend 100.00 a month at this McDonalds on this one product. When I was at the outside kiosk I was told the power went off and they were not serving anyone. I politely said ok and pulled up to the second window to see if I could order my ice coffee since I had $3.13 in exact cash and I know the coffee is already done and the caramel is hand pump and the ice is already made. This was not an all day power outage just a short 10 minutes and the power was back on at this point . I was greeted by a pleasant girl who serves me regularly and asked since I have exact change could I have the ice coffee. I was then interrupted by a manager who seemed to be severely stressed by the whole power outage and told me it was more complicated then most people understand and she would have to make phone calls and other stuff to get things running and that most people understand this but some don’t.Knowing her rudeness was directed at me since I asked for the ice coffee. I politely responded I understood. I figured since one manager was sweeping, the employee looked frustrated and the young manager was not handling the situation well I would go to the next McDonald’s. So here is what I also understand. I understand that this McDonald’s is paying employees and 2 managers to look at me like I’m stupid asking for something that takes 2 minutes to make while they have the product available without the use of power. I understand that while they are not selling anything this McDonald’s is loosing money paying the staff that are employed for the time they are down. I understand that this McDonald’s is paying managers that do not have the capacity to understand that my loyalty and 3.13 a day helps pay their wage. I understand that if you have employees that can not think outside the box to be able to make an ice coffee that requires zero electricity and take cash and then ring it up when your system comes back on you have serious issues. I understand that her rudeness lost me as a customer. I will now get my daily ice coffee in Mexia where I told my story to their employees who laughed at the ignorance and told me they could make one if the power goes out. There is a lot I understand. I understand how a calculator works to add tax if the computer is down. I understand the dynamics of a business because I have my own ice cream/snow cone stand. I understand if my power goes out there are things I can and can’t sell. I understand my customers are the only reason I can pay my bills. I understand customer loyalty. To clarify the power was on when I asked for the coffee. The coffee is made and sitting in a warmer where you push the lever down. The ice is scooped by hand. The caramel is in a pump container. The milk is in a bag . The 2 managers plus the employee were just standing there looking at me while the rude one was being patronizing. I know it’s just an ice coffee , however it was more the point of them not being able to complete a simple task. It took her longer to tell me people don’t understand then it would have taken for her to make the coffee.
Service: 1
I hate coming to this mcdonald's (most mcdonald's honestly, but this one is awful). Terrible customer service and they are SO SLOW
They don't really take the initiative to help lobby customers and often avoid helping you
Atmosphere: 3
Food: 4
Service: 2
Food was typical McDonalds. Service was poor. The order was filled incorrectly, and it took quite some time to resolve the problem. I would avoid this McDonalds.
Atmosphere: 3
Food: 3
Service: 1
Manager Ruth Rodriguez has a very bad attitude towards the workers. She yells at her workers very badly... she has no manners to talk to her workers
The young Spanish talking children are disrespectful to the customers I almost didn't go but I was hungry 😆
Atmosphere: 5
Food: 4
Service: 2
We used the drive through to pick up a mobile order. This McDonald's is speedy and correct each time we go through. I love the efficiency
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Mcchicken, Double Filet-O-Fish, French Fries
Restaurantji Recommends
Fast drive three never had any problems but tha fries aren’t that salty and I do like my salt good staff tho
Atmosphere: 5
Food: 3
Service: 4
Recommended dishes: Double Cheeseburger
Kid-friendly prompts could have been slightly cleaner but not too bad great customer service
Kid-friendliness: Very kid-friendly
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Mcchicken, Double Cheeseburger, French Fries, Quarter Pounder Hamburger, Hamburger Happy Meal
I'm loving it!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: French Fries
It's a standard McDonald's. Nothing special.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: French Fries
I bought 2 oreo mcflurry's.... they just put ice cream in a cup with a scoop of oreo on top. Way way dissappointed!!!
Atmosphere: 1
Food: 1
Service: 1
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