Visited for brunch about 10:30am and before our order came out, the manager walked to our table to explain that they made a mistake on one of our meals. He apologized, asked if we’d like the other meals out to the table while they fixed the mistake, and gave my children cookies to make up for the mistake. The employees that brought the late meal were just as apologetic, and we didn’t even have to wait long. There aren’t many places that offer customer service like this anymore. Extremely professional and friendly. Who ever the owner is needs to know this current set of employees are wonderful! Keep up the great work! Fabulous customer service!
Atmosphere: 5
Food: 5
Service: 5
Julz M
We visited from Florida and our family recommended we go to Whataburger and we did to celebrate our daughters birthday, food was good, service was great and LaSanta Lott made our visit extra special, she’s truly amazing and loves seeing others smile and loves her job 🥰
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Apple & Cranberry Chicken Salad, French Fries, Whataburger
Jimmy Griffith
The online ordering needs to be worked on. It should be for faster service, which it is not. Most everytime, it's 15-20 minutes to get your online order, never any less; 18 minutes total, it doesn't usually take that long when busy dining in. No need for a B lane if it's NOT getting used.
Sorry for holding up the line a few minutes ago. They forgot my fries. Just got home. Fries are cold and I mean they are not warm. Didn't get my jalapeños I ordered. Hamburger flattened again. That's it. I don't like this WAB anyway. Nothing but Juicy Burger from here on out. If you want to experience a REAL WAB. If you ever go to Midland stop in at the I20 WAB as you come in. Those kids make an awesome WAB. And it's not flat. I never write reviews but this is ridiculous. 3/14/25 7:33PM Order 809019 out for good.
Food: 1
Service: 2
Brenda Durst
Slow as hell. Cold hamburger
Atmosphere: 1
Food: 1
Service: 1
Donna Hass
Food was awesome and hot , employee I received my food from was not friendly at all and acted like it pained her to put salt in my bag. Not all employees are like that. I had a nice encounter with the Petey that took the order.
Kid-friendliness: Yes
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Onion Rings, Whataburger
Cannen Rockwell (Cannenrock5)
Food is good. Workers are pretty terrible, always have an attitude. Food is always made hastily and orders are regularly wrong.
Atmosphere: 2
Food: 4
Service: 1
Toni Lanush
We ordered taquito and jalepeno cheddar biscuit. Both were fresh and not dried out.
Atmosphere: 3
Food: 4
Service: 3
Robert Owens
If you come here make sure it’s early in the day because night shift does not care I always get my fry’s either cold or covered in salt
You kidding me? Why are you reading this? Go order a #3 with onion rings already....
Atmosphere: 5
Food: 5
Service: 5
Casey Shaddix
Stopped in this location late last night with my family on a 4 hour drive home. I can't tell you the last time I have been treated this well at a fast food chain. Everyone working last night was exceptionally nice and openly willing to serve us. We ordered roughly 8 or 9 different items and everything was prepared and brought out to us in less than 8 minutes. The cook and clerk brought the food with plemty of condiments and napkins then checked if we needed anything else. We were greeted when we arrived and everyone working told us goodnight, have a safe trip. 100% the best I have personally been treated in a fast food location in probably 20 years. God Bless that team!
Marc Upp
$30 for two whatameals. The cashier told me a different total at the speaker and at the window. Then, they charged the amount from my account and also put a secondary hold for the same amount as well. So, $60 was tied up over fast food for a few days. The food was fine, but the prices and transaction issues really spoiled the experience. For $30, with another $30 hold, it's just not worth it.
Excellent food and service
Atmosphere: 5
Food: 5
Service: 5
Visited for brunch about 10:30am and before our order came out, the manager walked to our table to explain that they made a mistake on one of our meals. He apologized, asked if we’d like the other meals out to the table while they fixed the mistake, and gave my children cookies to make up for the mistake. The employees that brought the late meal were just as apologetic, and we didn’t even have to wait long. There aren’t many places that offer customer service like this anymore. Extremely professional and friendly. Who ever the owner is needs to know this current set of employees are wonderful! Keep up the great work! Fabulous customer service!
Atmosphere: 5
Food: 5
Service: 5
We visited from Florida and our family recommended we go to Whataburger and we did to celebrate our daughters birthday, food was good, service was great and LaSanta Lott made our visit extra special, she’s truly amazing and loves seeing others smile and loves her job 🥰
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Apple & Cranberry Chicken Salad, French Fries, Whataburger
The online ordering needs to be worked on. It should be for faster service, which it is not. Most everytime, it's 15-20 minutes to get your online order, never any less; 18 minutes total, it doesn't usually take that long when busy dining in. No need for a B lane if it's NOT getting used.
Food: 4
Service: 1
Recommended dishes: French Fries, Triple Cheeseburger Meal, Sweet & Spicy Bacon Burger, Breakfast Burger
Sorry for holding up the line a few minutes ago. They forgot my fries. Just got home. Fries are cold and I mean they are not warm. Didn't get my jalapeños I ordered. Hamburger flattened again. That's it. I don't like this WAB anyway. Nothing but Juicy Burger from here on out. If you want to experience a REAL WAB. If you ever go to Midland stop in at the I20 WAB as you come in. Those kids make an awesome WAB. And it's not flat. I never write reviews but this is ridiculous. 3/14/25 7:33PM Order 809019 out for good.
Food: 1
Service: 2
Slow as hell. Cold hamburger
Atmosphere: 1
Food: 1
Service: 1
Food was awesome and hot , employee I received my food from was not friendly at all and acted like it pained her to put salt in my bag. Not all employees are like that. I had a nice encounter with the Petey that took the order.
Kid-friendliness: Yes
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Onion Rings, Whataburger
Food is good. Workers are pretty terrible, always have an attitude. Food is always made hastily and orders are regularly wrong.
Atmosphere: 2
Food: 4
Service: 1
We ordered taquito and jalepeno cheddar biscuit. Both were fresh and not dried out.
Atmosphere: 3
Food: 4
Service: 3
If you come here make sure it’s early in the day because night shift does not care I always get my fry’s either cold or covered in salt
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Don’t order curbside for anything at any hour. It takes 20 minutes to get a single drink.
Atmosphere: 2
Food: 4
Service: 1
Better than your average burger place. Great food and service. Always clean and happy employees.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Whataburger Double Meat Whatameal, Onion Rings, French Fries, Triple Cheeseburger Meal, Whataburger
You kidding me? Why are you reading this? Go order a #3 with onion rings already....
Atmosphere: 5
Food: 5
Service: 5
Stopped in this location late last night with my family on a 4 hour drive home.
I can't tell you the last time I have been treated this well at a fast food chain. Everyone working last night was exceptionally nice and openly willing to serve us. We ordered roughly 8 or 9 different items and everything was prepared and brought out to us in less than 8 minutes. The cook and clerk brought the food with plemty of condiments and napkins then checked if we needed anything else. We were greeted when we arrived and everyone working told us goodnight, have a safe trip. 100% the best I have personally been treated in a fast food location in probably 20 years. God Bless that team!
$30 for two whatameals. The cashier told me a different total at the speaker and at the window. Then, they charged the amount from my account and also put a secondary hold for the same amount as well. So, $60 was tied up over fast food for a few days. The food was fine, but the prices and transaction issues really spoiled the experience. For $30, with another $30 hold, it's just not worth it.
Atmosphere: 4
Food: 4
Service: 4
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