My food had a hair , when I went to ask for a refund she said they couldn’t do refund on card just cash. When I asked for replacement she said the food was half eaten even tho the food was barely touched payed 12$ for the food and wanted to replace it with a 6$ icecream.
Atmosphere: 1
Food: 1
Service: 1
Mary Lou Jones
Employees were very nice and helpful. Enjoyed my meal
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger, Beltbuster
Derek Linden
Got the bacon burger, the lettuce was wilted, the bun looked sat on, and the bacon was rubber. Asked for everything on it, no sauce in sight. Paid 16$ for the meal, feeling ripped off.
Atmosphere: 2
Food: 1
Service: 3
Ashley Sanchez
today my daughter and i went through the drive thru. mary and amayra (not sure how to spell her name) but they provided us with the best service. the food was fresh and our blizzards were delicious! definitely will return.
Atmosphere: 5
Food: 5
Service: 5
Andrew Barrera
Food was ok my son and his friend complained that the meat for the burgers were dry. When I tried to use a Dq free treat coupon for the kids meal, that I purchased here I was told that I did not buy it here. Which is funny because I live 5 minutes away from this location and don't go too any other DQ. So I guess this will be my last trip here.
Atmosphere: 3
Food: 2
Service: 1
Lauretta Lopez
Very clean! All the workers are so nice and polite. Nice to see workers spending the xtra time they have keeping the restaurant clean. Food is perfect.
Parking: Parking Pavement new!
Wheelchair accessibility: Very spacious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Banana Split, Hamburger
ROGELIO VILLARREAL
Best ice cream ever in soho
Atmosphere: 5
Food: 5
Service: 5
Brian
I’ve been coming to this location since the 80s. The place hasn’t changed a bit (besides removing the old arcades inside) the staff is always friendly and the food is always fresh and hot. I only dine in so can’t speak for the drive through. I haven’t lived in the area for 20 years now but every time I’m in the area and I need a quick sit down lunch then I come to this location. Lots of mentions at this DQ.
Atmosphere: 4
Food: 5
Service: 5
$19 Blizzard!
DO NOT ORDER FROM THIS LOCATION. They do not complete orders. They will charge you $19.00 for ONE BLIZZARD! Will never order from this location again.
DO NOT ORDER FROM THIS LOCATION. They do not complete orders. They will charge you $19.00 for ONE BLIZZARD! Will never order from this location again.
Atmosphere: 1
Food: 1
Service: 1
Bobby Guerra
I love Dairy Queen but i feel like the team at this one didn’t want us there. Dairy Queen is great but the customer service was very disappointing.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Banana Split
Yolanda Ghandour
Love the old fashion belt busters. Love their ice cream... I can go on n on ... delicious ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Banana Split, Hamburger
omar olvera
This location has terrible customer service and even worse food. Don't come here. Go to literally any other location or pick some food out of the garbage. That would be better than the food at this location. If could give zero stars I would.I purchased a 6pc chicken strip basket and when I got home I noticed the strips were darker than usual. I immediately noticed the fries were soggy but gave them the benefit of the doubt and when I bit into the first strip I saw the inside was grey and overcooked. I thought it might have been just one so I ate around it but soon noticed all of them were like that and decided to back. To add, I have been eating at this location for 15+years and have never seen the chicken be this low quality but, I digress. When I arrived, the dining room was closed already but one of the employees open the door seeing I had the bag in my hand. I showed them the grey chicken and told them that it was unacceptable and the employee agreed to them being grey and admitted "all the chicken strips are like that". Ridiculous. I told her that doesn't make it right that they serve such bad food consciously. She told me "if I made you some fresh ones and showed you they were all like that [grey] would you eat them?" I told her no and reiterated that is not okay if they "are all like that". She said no one had complained before (which I find very hard to believe) and told her I'm letting them know now. I obviously asked for my money back but was denied because I had eaten some of it. I even offered to not get the entire amount back and to give me a portion of the cost and I would never return. Again I was denied but, I showed her more of the grey chicken and she took the bag and receipt to show the manager. She quickly came back and was refused a refund or any other solution. I asked why and she said "I don't know that's what she told me" so I asked for the manager to come talk to me and explain why they weren't willing to offer a solution and the employee said "she can't she's busy". Mind you, there was no one in the drive thru and, obviously, no one inside so I asked for the manager to come and give me a reason why but she quickly handed everything back and said to come back in the morning and talk to the owner. I work, like most people, and couldn't go back in the morning so I asked for their contact info and the employee vaguely waved at the doors and says "that's all on the doors" but I couldn't see where so I asked where that info was but she cut me off mid sentence and shut the door in my face. I knocked and said where but she was already walking away waving her hand at the door behind her like before. It's honestly not even about the money anymore. I think this location needs new employees and management that actually have some customer service skills. I don't really support "the customer is always right" but you at least have to treat paying customers with some decency and respect no matter if you disagree with them. That is not what I got and they've been disrespectful before but never to this extent. The employee was never rude but just didn't show any courtesy or customer service skills. The manager didn't even show her face and that's not acceptable.
Great everything
Kid-friendliness: Whoop
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Hamburger
My food had a hair , when I went to ask for a refund she said they couldn’t do refund on card just cash. When I asked for replacement she said the food was half eaten even tho the food was barely touched payed 12$ for the food and wanted to replace it with a 6$ icecream.
Atmosphere: 1
Food: 1
Service: 1
Employees were very nice and helpful. Enjoyed my meal
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger, Beltbuster
Got the bacon burger, the lettuce was wilted, the bun looked sat on, and the bacon was rubber. Asked for everything on it, no sauce in sight. Paid 16$ for the meal, feeling ripped off.
Atmosphere: 2
Food: 1
Service: 3
today my daughter and i went through the drive thru. mary and amayra (not sure how to spell her name) but they provided us with the best service. the food was fresh and our blizzards were delicious! definitely will return.
Atmosphere: 5
Food: 5
Service: 5
Food was ok my son and his friend complained that the meat for the burgers were dry. When I tried to use a Dq free treat coupon for the kids meal, that I purchased here I was told that I did not buy it here. Which is funny because I live 5 minutes away from this location and don't go too any other DQ. So I guess this will be my last trip here.
Atmosphere: 3
Food: 2
Service: 1
Very clean! All the workers are so nice and polite. Nice to see workers spending the xtra time they have keeping the restaurant clean. Food is perfect.
Parking: Parking Pavement new!
Wheelchair accessibility: Very spacious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Banana Split, Hamburger
Best ice cream ever in soho
Atmosphere: 5
Food: 5
Service: 5
I’ve been coming to this location since the 80s. The place hasn’t changed a bit (besides removing the old arcades inside) the staff is always friendly and the food is always fresh and hot. I only dine in so can’t speak for the drive through. I haven’t lived in the area for 20 years now but every time I’m in the area and I need a quick sit down lunch then I come to this location. Lots of mentions at this DQ.
Atmosphere: 4
Food: 5
Service: 5
DO NOT ORDER FROM THIS LOCATION. They do not complete orders. They will charge you $19.00 for ONE BLIZZARD! Will never order from this location again.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
DO NOT ORDER FROM THIS LOCATION. They do not complete orders. They will charge you $19.00 for ONE BLIZZARD! Will never order from this location again.
Atmosphere: 1
Food: 1
Service: 1
I love Dairy Queen but i feel like the team at this one didn’t want us there. Dairy Queen is great but the customer service was very disappointing.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Banana Split
Love the old fashion belt busters. Love their ice cream... I can go on n on ... delicious ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Banana Split, Hamburger
This location has terrible customer service and even worse food. Don't come here. Go to literally any other location or pick some food out of the garbage. That would be better than the food at this location. If could give zero stars I would.I purchased a 6pc chicken strip basket and when I got home I noticed the strips were darker than usual. I immediately noticed the fries were soggy but gave them the benefit of the doubt and when I bit into the first strip I saw the inside was grey and overcooked. I thought it might have been just one so I ate around it but soon noticed all of them were like that and decided to back. To add, I have been eating at this location for 15+years and have never seen the chicken be this low quality but, I digress. When I arrived, the dining room was closed already but one of the employees open the door seeing I had the bag in my hand. I showed them the grey chicken and told them that it was unacceptable and the employee agreed to them being grey and admitted "all the chicken strips are like that". Ridiculous. I told her that doesn't make it right that they serve such bad food consciously. She told me "if I made you some fresh ones and showed you they were all like that [grey] would you eat them?" I told her no and reiterated that is not okay if they "are all like that". She said no one had complained before (which I find very hard to believe) and told her I'm letting them know now. I obviously asked for my money back but was denied because I had eaten some of it. I even offered to not get the entire amount back and to give me a portion of the cost and I would never return. Again I was denied but, I showed her more of the grey chicken and she took the bag and receipt to show the manager. She quickly came back and was refused a refund or any other solution. I asked why and she said "I don't know that's what she told me" so I asked for the manager to come talk to me and explain why they weren't willing to offer a solution and the employee said "she can't she's busy". Mind you, there was no one in the drive thru and, obviously, no one inside so I asked for the manager to come and give me a reason why but she quickly handed everything back and said to come back in the morning and talk to the owner. I work, like most people, and couldn't go back in the morning so I asked for their contact info and the employee vaguely waved at the doors and says "that's all on the doors" but I couldn't see where so I asked where that info was but she cut me off mid sentence and shut the door in my face. I knocked and said where but she was already walking away waving her hand at the door behind her like before. It's honestly not even about the money anymore. I think this location needs new employees and management that actually have some customer service skills. I don't really support "the customer is always right" but you at least have to treat paying customers with some decency and respect no matter if you disagree with them. That is not what I got and they've been disrespectful before but never to this extent. The employee was never rude but just didn't show any courtesy or customer service skills. The manager didn't even show her face and that's not acceptable.
Atmosphere: 1
Food: 1
Service: 1
Parking: Big holes in the ground
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Hamburger
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