McDonald's
131 Pasadena Blvd, Pasadena
(713) 475-8809
Recent Reviews
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This is not the only time I’ve come to this location where they mess up the order or cancel it on me and try to make me pay for more. Don’t come here. It’s a waste of time. I made an online order and they cancelled it on me without notifying me. Instead of apologizing for the inconvenience they said it was my fault and then tried to ring it up without the coupon applied. The whole time they talked to me like I was stupid too.
The only reason I bought these drinks was to play the monopoly game but they put the monopoly stickers on the wet side of the cups... Why not put it on the lid or somewhere dry... I will never know if we won or lost because it's not readable the sticker was all wet. Don't bother buying drinks to play the monopoly game get something else because they put it on the condensation side of the cup how disappointing. Other than that everything was good...
Atmosphere: 3
Food: 5
Service: 3
It's not a 24 hour location and I work alot of nights so when I want some to eat at midnight which is like lunch to me if the location didn't say 24 hour then I wouldn't have wasted my time going to this location.
Atmosphere: 1
Food: 1
Service: 1
Went in for breakfast. When I got home I noticed I was missing sausage egg McMuffin and to 2 order of pancakes. So I drove back they were giving me bs. They asked what time i went it. I told her about 5-10 mins ago. The girl was like I need to know the exact time. I told her look I don’t need all this bs. I’ll just reorder what y’all got wrong and problem solve. I’m not going to drive back to get something for free. After I asked for a manager she completely ignored me. There was a lady behind me and said that man over there is the manager. I said oh thank you. So I asked the man peeking behind are you the manager. By this time it was 15mins past when I got there, his like yes. First of all if he seen or heard there was an issue. Why would he stand behind his employees, instead of trying to resolve the problem. I explained the issues like 3x. By this time it’s been over 35min that I went in. I got my reorder food but they forgot the food I had. So they handed my old food. I said to the manager you are giving me the food that I brought in 40 minutes ago don’t you think the food is cold. This place is a joke, bad customer service.
Atmosphere: 1
Food: 1
Service: 1
Fish filet was terrible. Bread and fish were hard. Service through drive through was terrible. Girl who took my order was very distracted I told her my order 3 times then got the order incorrect. Girl at the front widow hands me coffee. Forgets about me.. comes back over then says. Did you get your order.. I said no you only gave me coffee. Then made me pull up and wait. Everyone here is super distracted. Get it together
Atmosphere: 1
Food: 1
Service: 1
Super late service
Doesnt matter if you just order fries or a coffee
Atmosphere: 1
Food: 1
Service: 1
Poor service food essential old
Atmosphere: 1
Food: 2
Service: 1
Very clean and organized. The employees are very professional and courteous. Most of the employees are young yet very well trained. I will definitely be coming back soon.
Atmosphere: 4
Food: 5
Service: 5
McD’s Breakfast is my guilty pleasure. The English muffin was hard around the edge on the #1.
Food: 4
Service: 5
McD’s Breakfast is my guilty pleasure. The English muffin was hard around the edge on the #1.
Food: 4
Service: 5
Restaurantji Recommends
I Every time I visit this McDonald’s location, they forget to include ketchup in the bag. On this visit, they had me park and wait for my order, and once again, there was no ketchup. I asked a staff member if she could bring me some, but she never came back. Another employee happened to walk by, so I asked her instead, and she brought it out right away. It’s a small thing, but this happens every time, and the service doesn’t feel very consistent
Atmosphere: 1
Food: 5
Service: 1
fries never disappoint and the fountain drinks
Atmosphere: 5
Food: 5
Service: 5
10 out of 10. Very quick, accurate, and the manager (didn’t get his name) was super friendly and helpful. I was in and out in under 5 minutes. One of the better McDonalds I’ve been to.
Atmosphere: 5
Food: 5
Service: 5
There’s always a wait, you always have to park and wait in the drive thru for anything some times 15 minutes. Morning staff is amazing no problem the evening/night staff need training.
Atmosphere: 1
Food: 1
Service: 1
Food comes out hot & the order is always right. If food isn’t ready the employee asks me to move up, tells me why, & thanks me; which is not how any of the McDonald’s I’ve been to are. It’s become my favorite place since I’ve moved in the area
Atmosphere: 5
Food: 5
Service: 5
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