I lost my debit card here or panera bread bc water in fuel and dropped cards in engine bay and didn't know it. I really couldn't move my car at that time. And I was able to get the pictures and videos of the damage from the bad fuel, but I still haven't found my debit card and I didn't know I dropped it until I noticed my other card from that pocket in the engine Bay., but these guys were very kind to me. Yeah, I did get food. It was not correct order, but I didn't return it. I just ate it was made wrong. It's okay. They were very busy when I came in to look for my debit card.And they had great teamwork to be able to even put one staff memmber to look in drive through and everywhere they may put lost cards , just to see if it showed up , I thank you guys. I will say it was funny cause there was a car honking and yelling and they weren't even pulled all the way up to the speaker.I'm not sure people know where to park to know that they can get their order.If they pull up to the speaker in the drive through i even tried to yell at the person in the car.You need to pull up, but they ignore me or they couldn't speak my language.I don't know
Atmosphere: 4
Food: 2
Service: 4
Christina Villanueva
got my order wrong missing a wrap and they do not know how to answer their phone bad management
Food: 1
Service: 1
russell etchison
Probably the rudest experience ive ever had Friday 12-12-2025 with the lady at the drive through at 2am. Acted like it was a problem I was there even told me to hold and forgot about me. Her tone was the worst. She has no business in customer service.
Atmosphere: 1
Service: 1
Leonardo Barragan
I placed an order at 10:25am for two big breakfast. If you order anytime before breakfast closing time they won't make an order and honor it. I show up at 1035am, the time it took me to drive there and they said they where in lunch. Why couldn't mcds not make it and just have it wait for me. Also, they refused to cancel my oder that I had to do it on my end. I guess so it looks better that I did it instead of them. They also told me to come back four hours later in case it didn't cancel, noone has time for that. Overall, don't place your orders between 10am-1030am they won't make them. Even if they are pre-paid. I am sure I won't get compensated for my wasted time. Oh and refunds take up to 7 days.
Atmosphere: 1
Food: 1
Service: 1
EeveeMaster Gaming
Despite the long drive through lines the team that was there around 6:45 was getting orders out quickly and correctly, rare to have a McDonald's this well put together, give that shift a raise!
Atmosphere: 5
Food: 5
Service: 5
Jerry Garza
The lady in the mornings first window is so nice
Noemi Flores
This location is needing some new management or intensive retraining. We live .3 miles from it, and due to the service and the quality of the food we travel 2.1 miles to the spencer location as often as time permits. On multiple occasions we have spent excessive time in the drive thru, after ordering on the mobile app. Today’s experience: ordered on mobile app at 9:58pm, time on the physical receipt is 10:05pm. Only car in the drive thru. Was given my drinks promptly, and then waited 20 mins for the food. I thought ok maybe it’s all going to be fresh? The staff member did not appear in the drive thru window for 23 mins until there was a heavy line of cars behind me and they were honking. Arrived home at 10:38 and the fries were cold, the burgers were not wrapped properly in the paper, and the nuggets were stale. The experiences have been so awful I will be emailing to report this location
Atmosphere: 3
Food: 1
Service: 1
Vanilla
They need to clean and fix restrooms.
Atmosphere: 1
Food: 3
Service: 1
Dario Mata
Waited 20min for my food just for me to get this like bro come on
Atmosphere: 2
Food: 2
Service: 2
Amanda Garza
I placed an order and their Internet is down so instead of offering hey can we go ahead and make your order we refunded your money thank you bye have a nice day. Our computers are down but in the meantime, we’re gonna hold onto your money for 3 to 5 business days. I just don’t understand if your computer system is down. Why do you keep on taking online orders it doesn’t make sense to me because at the end of the day you sitting here trying to make some money off of other people‘s money while you hold onto it for three days
When the order is ready they don't call anything out just leave it on the counter for anyone to take
Atmosphere: 3
Food: 4
Service: 1
J Bailey
Ordered through the McDonald’s app at the Pasadena Red Bluff location. Food was served cold, and the fries were soggy. Very disappointing experience.
Atmosphere: 1
Food: 1
Service: 1
jessica green
Best sweet tea lemonade I ever had
Atmosphere: 5
Food: 5
Service: 5
Laura Cortez
They always get our order wrong. When we go in and and have them correct it the manager always gives us attitude. If you hate your job that is not the customer’s fault!
Atmosphere: 1
Food: 3
Service: 1
Mike Wagner
Horrific,let me stand there over 45 minutes only to tell me I didn't pay....I just left and I'm not happy.late for work and hungry.
I lost my debit card here or panera bread bc water in fuel and dropped cards in engine bay and didn't know it. I really couldn't move my car at that time. And I was able to get the pictures and videos of the damage from the bad fuel, but I still haven't found my debit card and I didn't know I dropped it until I noticed my other card from that pocket in the engine Bay., but these guys were very kind to me. Yeah, I did get food. It was not correct order, but I didn't return it. I just ate it was made wrong. It's okay. They were very busy when I came in to look for my debit card.And they had great teamwork to be able to even put one staff memmber to look in drive through and everywhere they may put lost cards , just to see if it showed up , I thank you guys. I will say it was funny cause there was a car honking and yelling and they weren't even pulled all the way up to the speaker.I'm not sure people know where to park to know that they can get their order.If they pull up to the speaker in the drive through i even tried to yell at the person in the car.You need to pull up, but they ignore me or they couldn't speak my language.I don't know
Atmosphere: 4
Food: 2
Service: 4
got my order wrong missing a wrap and they do not know how to answer their phone bad management
Food: 1
Service: 1
Probably the rudest experience ive ever had Friday 12-12-2025 with the lady at the drive through at 2am. Acted like it was a problem I was there even told me to hold and forgot about me. Her tone was the worst. She has no business in customer service.
Atmosphere: 1
Service: 1
I placed an order at 10:25am for two big breakfast. If you order anytime before breakfast closing time they won't make an order and honor it. I show up at 1035am, the time it took me to drive there and they said they where in lunch. Why couldn't mcds not make it and just have it wait for me. Also, they refused to cancel my oder that I had to do it on my end. I guess so it looks better that I did it instead of them. They also told me to come back four hours later in case it didn't cancel, noone has time for that. Overall, don't place your orders between 10am-1030am they won't make them. Even if they are pre-paid. I am sure I won't get compensated for my wasted time. Oh and refunds take up to 7 days.
Atmosphere: 1
Food: 1
Service: 1
Despite the long drive through lines the team that was there around 6:45 was getting orders out quickly and correctly, rare to have a McDonald's this well put together, give that shift a raise!
Atmosphere: 5
Food: 5
Service: 5
The lady in the mornings first window is so nice
This location is needing some new management or intensive retraining. We live .3 miles from it, and due to the service and the quality of the food we travel 2.1 miles to the spencer location as often as time permits. On multiple occasions we have spent excessive time in the drive thru, after ordering on the mobile app.
Today’s experience: ordered on mobile app at 9:58pm, time on the physical receipt is 10:05pm. Only car in the drive thru. Was given my drinks promptly, and then waited 20 mins for the food. I thought ok maybe it’s all going to be fresh? The staff member did not appear in the drive thru window for 23 mins until there was a heavy line of cars behind me and they were honking. Arrived home at 10:38 and the fries were cold, the burgers were not wrapped properly in the paper, and the nuggets were stale.
The experiences have been so awful I will be emailing to report this location
Atmosphere: 3
Food: 1
Service: 1
They need to clean and fix restrooms.
Atmosphere: 1
Food: 3
Service: 1
Waited 20min for my food just for me to get this like bro come on
Atmosphere: 2
Food: 2
Service: 2
I placed an order and their Internet is down so instead of offering hey can we go ahead and make your order we refunded your money thank you bye have a nice day. Our computers are down but in the meantime, we’re gonna hold onto your money for 3 to 5 business days. I just don’t understand if your computer system is down. Why do you keep on taking online orders it doesn’t make sense to me because at the end of the day you sitting here trying to make some money off of other people‘s money while you hold onto it for three days
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
When the order is ready they don't call anything out just leave it on the counter for anyone to take
Atmosphere: 3
Food: 4
Service: 1
Ordered through the McDonald’s app at the Pasadena Red Bluff location. Food was served cold, and the fries were soggy. Very disappointing experience.
Atmosphere: 1
Food: 1
Service: 1
Best sweet tea lemonade I ever had
Atmosphere: 5
Food: 5
Service: 5
They always get our order wrong. When we go in and and have them correct it the manager always gives us attitude. If you hate your job that is not the customer’s fault!
Atmosphere: 1
Food: 3
Service: 1
Horrific,let me stand there over 45 minutes only to tell me I didn't pay....I just left and I'm not happy.late for work and hungry.
Atmosphere: 1
Food: 1
Service: 1
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