McDonald's
2001 Genoa Red Bluff Rd, Pasadena
(281) 487-4572
Recent Reviews
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Hard ass fries break in half like twigs you can't even eat them that was 2 bags of fries the same b.s.i dont know why it dont show whole video i posted you can see where i break them in half like a damn twig 2 whole bags of hard fries
Atmosphere: 1
Food: 1
Service: 1
Picked up a mobile order and when I got home I saw they forgot to give me a sandwich. I called the store and asked if I can get a refund since it was on the app. They said I would have to go in store for a refund. I told them I wasn't going back today that It'll be my next visit. When I returned, I explained the situation to the manager and told her I would take a refund or replacement. She said I have to have a receipt, I showed her the order on my app and she said that's not a receipt and I need to deal with the app. I don't care that I got ripped off but what really irritated me is how the manager treated me: no apology, no offer for a solution, treated almost like I was trying to pull a scam. That lady has no business working in customer service.
This McDonald’s location is a complete disaster from top to bottom.
The staff is careless, untrained, and rushes through orders they still manage to mess up. I was charged twice because the drive-thru employee couldn’t handle a basic order, and the food I received was cold, sloppy, and clearly not checked before being handed out.
I contacted the manager, who told me to bring the food back for a replacement. When I returned, they suddenly refused to honor their own promise because I didn’t have a receipt—something that was never mentioned in the first place. The excuse was pathetic, and the lack of accountability is unbelievable.
This place can’t get the simplest things right: a correct order, warm food, or consistent communication. The incompetence at this location is astounding, and it reflects a complete failure of leadership and training. I would strongly recommend avoiding this McDonald’s unless you enjoy wasting your time and money.
Atmosphere: 1
Food: 1
Service: 1
Great place to eat with family.
Atmosphere: 5
Food: 5
Service: 5
Very busy restaurant, but they service you very well, dispite the volume of customers, no one leaves out upset or unsatisfied.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Big Mac, Sausage
Pretty good for a gas station.
I got coffee, moving to self checkout and they gave me coffee.....sooo.. Not much to review
Atmosphere: 2
Food: 2
Service: 3
Food same as usual. Service was bearable
Atmosphere: 3
Food: 3
Service: 2
It was okay coffee tasted funny though 🤮
Excelente service
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Wrong place
Atmosphere: 2
Food: 4
Service: 3
Store always busy. But the works are always friendly
Atmosphere: 4
Food: 4
Service: 4
Good hot food 😋
Atmosphere: 4
Food: 4
Service: 4
I ordered a Dr pepper, and I could taste how dirty the machine was. It tasted terrible!
Cooks at this location are good. But please, McDonald's go back to the old fries. Years ago I might get a burger from somewhere else but could always went to McDonald's for the fries. Now they taste like every other restaurant
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