Pizza Hut

they did not include the promised marinara sauces for my mozzarella sticks, so I could not eat them and when I called the store, they said that they could not give me a partial refund just for the mozzarella sticks. They said that they can give me a credit which is stealing.

Atmosphere: 1

Food: 1

Service: 1

Waited in line behind another car for at least 20 minutes. When it was my turn at the window, no one showed up for about 10 minutes. Completely unacceptable!

Atmosphere: 1

Service: 1

I ordered online and went to the drive thru to pick up my order. I honked, tapped on the window, and tried calling. I sat for 15 minutes until someone finally came to the drive thru. The lady wasn’t rude or anything, but I waited for 15 minutes for my pizza that was ready when I got there.

Service: 1

Recommended dishes: Pizza

10.2.2024
I guess it's safe to say that the owner has NO intention in refunding my money or make things right. I will NO longer be ordering from Pizza Hut ever! EXTREMELY DISAPPOINTED in their service of how they treat their customers.. of lack there of!!

9.16.2024
Ok so, I was asked for more info, which I emailed back to them and what they could do to resolve the problem. However, to this day, I haven't heard any feedback. Makes me wonder if they plan on doing anything about this issue.

Pizza Hut has always been my favorite pizza place. However, I placed an order online with the same debit card I've always used, received a messages that my card info wasn't correct and needed to reenter my information or use another form of payment BUT YET, it took my payment out of my account but my order DID NOT go thru. VERY DISAPPOINTED! I've never had this problem before. Hope they reimburse my money.

9.16.2024
Ok so, I was asked for more info, which I emailed back to them and what they could do to resolve the problem. However, to this day, I haven't heard any feedback. Makes me wonder if they plan on doing anything about this issue.

Service: 1

Pizza Hut shoveling location to stop by and they helped us out quite a bit Thursday's we've had nothing to eat at all and they've given us something to eat God bless you

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pizza

The pizza we ordered with extra pepperoni did NOT have it. The crust was so thin, there were holes baked through the bottom of crust. And all 3 were not cut properly! We have only had 1 issue another time and they didn't reimburse us like they were supposed to. That was years ago. Recently everytime we order, there were no issues. Today??? Yeah the pizza quality was not like we usually get!!!!

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Pizza

Super disappointing, wasted over 100 bucks for some pizzas. They charge almost 3 dollars for every topping and they only added one single pineapple. There’s just no way what we saw was real, a single piece of pineapple on the whole pizza. I added a picture and the circled is the singular pineapple, the rest is banana peppers. We ordered pizza hut because the one in Baytown never disappointed, always providing the best pizzas and service. However this was a mess and the pizzas were overcooked and hard, not looking forward to buying from here ever again but hopefully they don’t do other ppl wrong and give them their moneys worth.

Food: 1

Service: 1

My call in order was completely wrong but they did make it right

Atmosphere: 3

Food: 3

Service: 3

I asked for extra sausage and light sauce. I got extra sauce and light sausage. Really. Stop talking with others who work there, and you can get the orders correctly in the computer.

Atmosphere: 2

Food: 1

Service: 1

Every time I have ordered from this location the food has been great.

Atmosphere: 3

Food: 5

Service: 4

Recommended dishes: Pepperoni Pizza

Food was awesome as well as the service.

Atmosphere: 3

Food: 5

Service: 5

Recommended dishes: Cheese Sticks, Pepperoni Pizza

Exentw manager service

I gave them 1 star because I had to, however I would not have giving them that! We order over $50 worth of pizza it was cold and the sauce was overflowing. I tried to call them the next day and no answer. We call today and Vanessa the Manager told us because we had an attitude she wasn't willing to help us. When she told us there was nothing she could do because there was to much time in-between our order. Well if they would answer the phone there wouldn't have been. I do not recommend this location at all.

I asked for extra sausage and light sauce. I got extra sauce and light sausage. Really. Stop talking with others who work there, and you can get the orders correctly in the computer.

Atmosphere: 2

Food: 1

Service: 1

Pizza Hut has an unsecured system. Multiple password changes and fraud orders still made. Don't trust.

Atmosphere: 1

Service: 1