Starbucks
5118 Fairmont Pkwy, Pasadena
(281) 487-2967
Recent Reviews
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I needed a low calorie drink, and the young lady who helped me was great! I had several questions, and she didn't try to rush me or anything. Always great service here!! 🙌
Atmosphere: 5
Food: 5
Service: 5
Not a place to study or sit down friends for a drink they will purposely play obnoxious loud music to get you to leave. Never coming here again.
Atmosphere: 1
This location throttles and slows down the internet connection to keep people in and out faster than usual. Not a great location to connect with laptop.
Atmosphere: 1
Food: 4
Service: 1
The manager has a bad attitude, is rude, and I do not recommend buying something in there
Atmosphere: 1
Food: 1
Service: 1
Me and Astro 🐾 love Starbucks !
Atmosphere: 5
Food: 5
Service: 5
If I can give zero stars I would. Every single time I go there, The people are rude, I'm constantly waiting over twenty minutes for my order, And the order Is almost never right. I prefer to drive down to the spencer highway in beltway eight Location
Atmosphere: 1
Service: 1
The worst Starbucks I have ever gone to, even before being served. I came here to do half an hour of work I had to submit for school and I felt for coffee so I told myself I’ll reward myself with some coffee before I leave, when the time came for me to make a purchase (mind you I have only been here for half and hour) a team member approaches and basically told us to leave if we are not making a purchase, I felt so offended and prejudged. I was so upset I did not even answer her.She was very rude and did not have a nice approach at all. The atmosphere wasn’t at all welcoming to begin with and they weren’t even busy. Never going there again. There are other ways to convey messages. She was Extremely unethical, I’m happy I did not spend a dime here. Starbucks needs to do a better job at their hiring process and who they choose to work in these stores and represent them.
Atmosphere: 1
Food: 1
Service: 1
They have been getting my drinks wrong in the drive thru almost every single morning the past 2 weeks. The lady on the speaker makes you repeat things over and over and still get’s it very wrong and they ask you questions over and over at the window. I get the same thing every time I come so I tell them exactly what it is and I’ll get it back iced or just the completely wrong drink. They need training on listening and listening the first time. It’s honestly chaotic.
UPDATE: Happened again less than 2 days after making this review. It’s pouring down rain in the drive through getting in the car and the lady at the drive thru does not listen the first time. It’s sooo frustrating. Me: “Hot Venti Caramel Machiatto with 2 extra shots of espresso”
BUCKS: “What size did you want?”
Me:” Hot Venti Caramel Machiatto with 2 extra espresso shots”
BUCKS: “Okay so a Hot Venti Caramel Machiatto with only 2 espresso shots?”
Like c’mon man.
Atmosphere: 4
Food: 3
Service: 3
Well when my drink was ready they never said my name, would I go back yes!🤦🏽♀️
Atmosphere: 4
Service: 4
Tried their signature latte and now I’m obsessed. Bonus: the barista’s latte art is gorgeous!
Atmosphere: 4
Food: 3
Service: 3
Restaurantji Recommends
My favorite starbucks to go to in Pasadena, my orders are always correct, staff are always nice, and even draw cute drawings on your cup!
Atmosphere: 5
Food: 5
Service: 5
AMAZING SERVICE! The sweetest and best staff ever, I have tachycardia and staff accommodated my favorite drink for me , all the staff was kind and coffee always taste so yummyyy, they all deserve the biggest hugs and an amazing day always 🫶🏻
Atmosphere: 5
Food: 5
Service: 5
I went to this Starbucks location for the first time on my birthday (today) and I felt like a total queen!! The ladies in there made me laugh, complimented me , even though my hair and makeup was not done! Absolutely love the energy from the people at this Starbucks, it truly made my birthday ALL that much better. My iced caramel ribbon crunch looked like a painting with how pretty it was!! And of course super tasty haha. Thank you guys so so much!
Atmosphere: 5
Service: 5
This Starbucks was very clean and the staff were friendly and fast with our orders
Kid-friendliness: It’s kid friendly but I would rather not have to be around hyper children while trying to enjoy an relaxing having my coffee
Wheelchair accessibility: Has wheelchair access parking/entry and seating
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ice Cold Brew Coffee
Starbucks needs to teach their employees what size coffees you guys carry. Apparently the lady at the window did not know what a "coffee jug" is and neither did the manager. When I asked her to give me all the sizes you guys carry, she said the biggest size was venti. I have bought the travelers size coffee PLENTY of times at your store & I know you guys sell it. Apparently this girl & her manager do not know what that is. I had to show her a picture for her to know what I was referring too. Very disappointed in you guys.
Atmosphere: 1
Service: 1
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