Was served by a polite young man named Nathan at the drive through. He was very friendly and talkative, but I specifically asked that he make sure to provide me with a receipt and a couple of extra ketchup condiment packets. As I was driving away I realized he did neither. I had to turn back and walk inside to ask for the aforementioned items.
Atmosphere: 3
Food: 4
Service: 3
Onel Balart
Super nice
Atmosphere: 5
Service: 5
Omar Garcia
Awesome burgers with avacado
Atmosphere: 5
Food: 5
Service: 5
Alexa Sanchez
This place is the WORST location to exist. The shift crew on March 24 @11pm going til midnight is even horrible and timing is sooooo off. I was told I couldn’t order a breakfast item @ 10:55 pm. Mind you I waited already 35 minutes so why refuse to sell or make it. I was in line waiting for my food already approximately 45 total minutes. When I got to the window the person in front of me had something wrong with their food. MAKING THE WAIT LONGER. The cashier proceeded to hold the line for this specific car. I even drove around to come inside to check MY order that was already cold and the cashier proceeded to ignore me as I asked her about it. She also had a rude expression. She could’ve simply took my payment and passed me my food but she just walked away and placed my food under the register without even trying to ask if I was still taking the food. She just threw it under the register like wow. This crew needs better timing and strategy with holding cars and making sure orders are made correctly. It was just horrible service tonight. I AM NEVER GIVING THIS PLACE A 5 STAR.
Atmosphere: 1
Food: 1
Service: 1
FLASHFIAA
Tried to use the coupon for the free burger, and they wouldn't let me use it despite having the coupon.
Service: 1
Armani Beckham Romeo Lagunas
I came to this location at 10:30pm, there was only 2 cars in line while I was on the drive thru speaker waiting on someone to get my order! After both cars left I kept on waiting and no one answered ! So I pulled up to the window and nobody was doing anything but standing there! Even tho they saw me at the window! I visit this location often and they always take more than 30 mins just to give orders out! Idk how this is called a business if they don’t even offer the correct customer service at all!
Atmosphere: 1
Food: 1
Service: 1
Gabriela
I dont usually go eat whataburger cuz theres been times i get the food wrong or cold but this time it was better then other experiences everything was almost perfect just one of the meals i had ordered was done wrong it was a chicken sandwich it looked and tasted burnt was so dried out they replaced it though cant say I recommend or not cuz it wont be the same for everyone
Atmosphere: 4
Food: 4
Service: 4
deez nuts
i found this in my burger and it killed the vibe of the meal
Atmosphere: 1
Food: 1
Service: 1
Pasa Get Down Dena
Literally my first stop after a week long cruise. I ate, felt comforted and then finally went home. Thank you; great burger & service.
Atmosphere: 4
Food: 5
Service: 5
Johanna Martinez
I'm really mad because i always order online so when i get there i don't have to wait. I waited over 20 minutes for my small order and they were serving people that came and order inside the store while i was waiting and they all got their order before me. Also I always have something missing from my order which is aggravating!
They always get your order wrong. They need to have a QA person to make sure that your order ia right.
Atmosphere: 2
Food: 2
Service: 1
Luis Cervantes
Fries tasted old as of they were under the warmer for a long time. Not fresh I ordered a burger online and customized it and it was completely incorrect. I was not given ketchup nor utensils for my salad. Lastly, I didn't recieve any napkins.
Parking: Regardless of this place being busy the staff takes their time to serve you.
Atmosphere: 1
Food: 1
Service: 3
Recommended dishes: 5 Bacon Cheeseburger, Burger
Maria Lozano
Ff always cold
Jay Zamora
The best whataburger we have in Pasadena area
Atmosphere: 5
Food: 5
Service: 5
Adelmiro Martinez
Food was cold. Fast food is out of the question 35 minutes waiting.
Was served by a polite young man named Nathan at the drive through. He was very friendly and talkative, but I specifically asked that he make sure to provide me with a receipt and a couple of extra ketchup condiment packets. As I was driving away I realized he did neither. I had to turn back and walk inside to ask for the aforementioned items.
Atmosphere: 3
Food: 4
Service: 3
Super nice
Atmosphere: 5
Service: 5
Awesome burgers with avacado
Atmosphere: 5
Food: 5
Service: 5
This place is the WORST location to exist. The shift crew on March 24 @11pm going til midnight is even horrible and timing is sooooo off. I was told I couldn’t order a breakfast item @ 10:55 pm. Mind you I waited already 35 minutes so why refuse to sell or make it. I was in line waiting for my food already approximately 45 total minutes. When I got to the window the person in front of me had something wrong with their food. MAKING THE WAIT LONGER. The cashier proceeded to hold the line for this specific car. I even drove around to come inside to check MY order that was already cold and the cashier proceeded to ignore me as I asked her about it. She also had a rude expression. She could’ve simply took my payment and passed me my food but she just walked away and placed my food under the register without even trying to ask if I was still taking the food. She just threw it under the register like wow. This crew needs better timing and strategy with holding cars and making sure orders are made correctly. It was just horrible service tonight. I AM NEVER GIVING THIS PLACE A 5 STAR.
Atmosphere: 1
Food: 1
Service: 1
Tried to use the coupon for the free burger, and they wouldn't let me use it despite having the coupon.
Service: 1
I came to this location at 10:30pm, there was only 2 cars in line while I was on the drive thru speaker waiting on someone to get my order! After both cars left I kept on waiting and no one answered ! So I pulled up to the window and nobody was doing anything but standing there! Even tho they saw me at the window! I visit this location often and they always take more than 30 mins just to give orders out! Idk how this is called a business if they don’t even offer the correct customer service at all!
Atmosphere: 1
Food: 1
Service: 1
I dont usually go eat whataburger cuz theres been times i get the food wrong or cold but this time it was better then other experiences everything was almost perfect just one of the meals i had ordered was done wrong it was a chicken sandwich it looked and tasted burnt was so dried out they replaced it though cant say I recommend or not cuz it wont be the same for everyone
Atmosphere: 4
Food: 4
Service: 4
i found this in my burger and it killed the vibe of the meal
Atmosphere: 1
Food: 1
Service: 1
Literally my first stop after a week long cruise.
I ate, felt comforted and then finally went home.
Thank you; great burger & service.
Atmosphere: 4
Food: 5
Service: 5
I'm really mad because i always order online so when i get there i don't have to wait. I waited over 20 minutes for my small order and they were serving people that came and order inside the store while i was waiting and they all got their order before me. Also I always have something missing from my order which is aggravating!
Service: 1
Restaurantji Recommends
They always get your order wrong. They need to have a QA person to make sure that your order ia right.
Atmosphere: 2
Food: 2
Service: 1
Fries tasted old as of they were under the warmer for a long time. Not fresh
I ordered a burger online and customized it and it was completely incorrect.
I was not given ketchup nor utensils for my salad.
Lastly, I didn't recieve any napkins.
Parking: Regardless of this place being busy the staff takes their time to serve you.
Atmosphere: 1
Food: 1
Service: 3
Recommended dishes: 5 Bacon Cheeseburger, Burger
Ff always cold
The best whataburger we have in Pasadena area
Atmosphere: 5
Food: 5
Service: 5
Food was cold. Fast food is out of the question 35 minutes waiting.
Atmosphere: 1
Food: 1
Service: 1
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