Chipotle Mexican Grill

10645 Broadway St, Pearland
(281) 810-4103

Recent Reviews

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Harshil Patel

Worst experience on December 17 about 10 pm
Young kids just just talking to each other having fun like they are in park somewhere. No body wants to do anything . Girl was serving food same time taking cash from customers doing other work with same gloves. There was no spoons no forks no ice in fountain machine . All the customers was there had to hand the cups to people working there and they would go back side fill up ice in cup and give it to customers. Really bad experience. Used to be nice . Have attached videos as well .

Atmosphere: 1

Food: 1

Service: 1

Chris

I’m writing to share a disappointing experience I had during a recent visit to this Chipotle location.

During my visit, I interacted with two employees, Ethan and Ester, and unfortunately felt that I was treated differently than other customers. There was confusion raised about an issue well after my visit, and the way it was communicated back to me felt unnecessary and uncomfortable.

While Ethan later became apologetic the situation should not have escalated the way it did. As a customer, I expect professionalism, clarity, and respectful communication from the start not assumptions or delayed confrontations.

As a Chipotle customer I hope management takes this feedback seriously and provides additional training to ensure all customers feel respected and welcomed.

Atmosphere: 1

Food: 2

Service: 1

Dan Dinh

The cashier was very nice, I forgot to order a tortilla on the side and she went and got it for me while the store was very busy.

Atmosphere: 3

Food: 4

Service: 5

myesha thomas

First time at this location, very clean will go back soon

Atmosphere: 5

Food: 5

Service: 4

R Cash

Worst chipotle of all time. Not only do they never have more than 1 person working the counter….i had a hair in my food. The manager said it was ok bc she could just make it again

Atmosphere: 1

Food: 1

Service: 1

Briana

TERRIBLE!
The pico de gallo looked so old the black lady who was making my food removed a cap from it that fell in and still served the food I’m not racist I’m black too this was a disgrace I’m pregnant

Lorenzo Monsivais

Good service. But almost no meat!!!!

Atmosphere: 4

Food: 1

Service: 4

Anthony Amezquita

This location wouldn’t take a gift card as payment, which completely defeats the purpose of having one. Disappointed

Atmosphere: 2

Food: 3

Service: 1

Jerry BEAN

Only thing I can say is they give you a small servicing so they can charge
extra for the full servicing.

Atmosphere: 4

Food: 5

Service: 3

Kim Hodge

According to the time.. Quick place to get a healthy filling meal.

Atmosphere: 4

Food: 5

Service: 5

DJ E

Excellent

Atmosphere: 5

Food: 5

Service: 5

M H

This is the worst location ever! The tables were dirty, there was no ice in the machine, and when I politely told the employee, she just said, “I know, I have to get some!” The trash cans were overflowing, and the restroom was a mess — overflowing with no toilet paper. Completely unacceptable experience!

Atmosphere: 1

Food: 1

Service: 1

L L.

Service is bad

Truth Seeker

This was unfortunately the worst experience I’ve had at a Chipotle. I waited over 30 minutes because there was only one person preparing orders while the cashier was busy refilling utensils. Another employee handled the meat, and one focused solely on online orders—leaving the in-store line completely stalled.

Meanwhile, several staff members seemed more focused on making their own food and drinks than helping customers.

Overall, I wouldn’t recommend this location—it’s extremely slow, and you’ll be waiting far longer than expected.

Atmosphere: 1

Food: 1

Service: 1

Gabriel Casas

Very delicious and tasty food. Our go to your place.

Atmosphere: 5

Food: 5

Service: 5

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