I asked for extra candy in my blizzard and not one piece was found in the entire thing. We even payed extra money for the candy and we got the opposite of extra
Atmosphere: 2
Food: 1
Service: 1
Cheryl Hayes
The staff was nice but unorganized! I ordered the Texas Dbl on Texas Toast and got a grilled cheese sandwich and when they supposedly “corrected “ the order they used the same grilled cheese sandwich no lettuce, no tomato, nothing just meat, bread, and cheese! Very disappointed!
Atmosphere: 3
Food: 1
Service: 1
K. T.
Came in for 2 lrg shakes. We were the only customers in the store. Had to wait while so the worker could put down his phone and take our order. Ordered one chocolate and one strawberry shake. Went to restroom no towels no toilet paper. Red flag. Also a weird musty smell in restaurant that even my husband noticed. Red flag. smelled like dirty mop water. Waited 18 minutes to get our shakes. 5 minutes after our order another customer with her grandchildren came in and ordered their food . They got their food and drinks up before ours. As their drinks were sitting on the counter he put ours up next to theirs and did not say a word about being ready so we assumed it was the other ladies order. (Did Not say anything to lady about hers ready either) After a minute he finally shouted shakes are ready! We asked which was which (6 cups on counter) so he deep breathed and shoves 2 forward. Same guy took our order them prepared them..other lady hidden in the back only saw her when she grabbed a quick drink by food area and disappeared again. This is 3rd time this DQ has been our choice and 3rd time we regretted our choice. 3 chances then you're out. Owner constantly says on reviews that they are listening to reviews but clearly same has happened over Many years with No change. By the way our shakes were half melted when we tried them..didnot come back for fresh ones didnt want to waste my time..straight in the trash!!
Atmosphere: 1
Food: 2
Service: 1
Richard Fly
Why are the employees on their phones constantly.. even when customers are waiting to order. How do we know who are employees? 2 or 3 have on clothes like they just crawled out of bed, and 1 has on slides... aren't no slip shoes required? Why is 1 employee on his phone in the dining room on speaker cussing loudly and using racial slurs? there are children in the store I thought dairy queen was suppose to be a family food place. Won't be returning inside this location as employees have no respect for their job or those around them. Food was hot but overcooked.
Kid-friendliness: Do not bring your kids inside.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Burgers
J S
Went through the drive through last night at about 10. Ordered a couple of cones and the woman working the drive through saw our beagle in the backseat. She asked if we wanted a pup cup for our dog. It was the best pup cup ever made. Thank you so much for the suggestion! Great service and happy dog.
Atmosphere: 5
Food: 5
Service: 5
Josue Valdez
Slowest DQ I have ever been to. Food took 12mins to come out of kitchen then sat under a heat lamp for another 3 mins while employees conversated. I had to walk behind the counter to grab my own food.
Atmosphere: 2
Food: 4
Service: 1
Team Ingram
Managers! Please know who and what you are hiring. This girl spent the entire time texting! She was polite, but needs redirecting..She ran our card and started texting, she waited until she was done texting to hand us our card. She handed us our card and went back to texting. She was texting the whole time we were waiting for our food. We have to start teaching the younger generation about professionalism. If we are not setting standards, then we will have fast food shops full of kids that are not practicing good work ethic. Put the device down and work!
Atmosphere: 5
Food: 5
Service: 1
Santana V.
We decided to stop at this Dairy Queen at the Pearland Town Center and walked right back out after the employee behind the register did not even greet us, because he was too busy talking on his cell phone. We were literally waiting for him to get off his phone to ask him a question about the menu, but he didn't have the courtesy to acknowledge us. And, it seems there are no uniform standards at this establishment because he was wearing a doo rag and his untucked shirt was too big on him. Moreover, his coworker at the drive thru was sitting on the floor also on her phone. Yes, on the floor. The shift supervisor then seemed to notice what was happening and never bothered to correct them. In the past, this location was really great but something happened along the way. The whole ambience in there is so different now. We will not be returning to this DQ location.
Atmosphere: 1
Service: 1
Adrian Alva
What's worse than waiting on a public restroom? Watching an employee come out and go to the kitchen to prepare your food. Then going going in to realize they are out of soap and paper towels. Maybe he washed his hands in the kitchen? i can hope.
Still had to ask someone myself for the soap and paper towels, so i do know he didn't mention it to anyone.
Disappointing. Do i want to eat this food?
Everything else? The young lady that took my order was very nice. The place looked very clean. All torpedoed by that experience.
DQ is always a great place for a quick picker upper!
Service: 5
Chanel Chapman
They need more help. It's no reason that it takes 20 mins to make a blizzard in drivethru. And the fudge I asked to added was grainy and bland. I love Dairy Queen but this one made me just want to opt for Sonic in Pearland.
Great for kids.
Atmosphere: 5
Food: 4
Service: 5
I asked for extra candy in my blizzard and not one piece was found in the entire thing. We even payed extra money for the candy and we got the opposite of extra
Atmosphere: 2
Food: 1
Service: 1
The staff was nice but unorganized! I ordered the Texas Dbl on Texas Toast and got a grilled cheese sandwich and when they supposedly “corrected “ the order they used the same grilled cheese sandwich no lettuce, no tomato, nothing just meat, bread, and cheese! Very disappointed!
Atmosphere: 3
Food: 1
Service: 1
Came in for 2 lrg shakes. We were the only customers in the store. Had to wait while so the worker could put down his phone and take our order. Ordered one chocolate and one strawberry shake. Went to restroom no towels no toilet paper. Red flag. Also a weird musty smell in restaurant that even my husband noticed. Red flag. smelled like dirty mop water. Waited 18 minutes to get our shakes. 5 minutes after our order another customer with her grandchildren came in and ordered their food . They got their food and drinks up before ours. As their drinks were sitting on the counter he put ours up next to theirs and did not say a word about being ready so we assumed it was the other ladies order. (Did Not say anything to lady about hers ready either) After a minute he finally shouted shakes are ready! We asked which was which (6 cups on counter) so he deep breathed and shoves 2 forward. Same guy took our order them prepared them..other lady hidden in the back only saw her when she grabbed a quick drink by food area and disappeared again. This is 3rd time this DQ has been our choice and 3rd time we regretted our choice. 3 chances then you're out. Owner constantly says on reviews that they are listening to reviews but clearly same has happened over Many years with No change. By the way our shakes were half melted when we tried them..didnot come back for fresh ones didnt want to waste my time..straight in the trash!!
Atmosphere: 1
Food: 2
Service: 1
Why are the employees on their phones constantly.. even when customers are waiting to order. How do we know who are employees? 2 or 3 have on clothes like they just crawled out of bed, and 1 has on slides... aren't no slip shoes required? Why is 1 employee on his phone in the dining room on speaker cussing loudly and using racial slurs? there are children in the store I thought dairy queen was suppose to be a family food place. Won't be returning inside this location as employees have no respect for their job or those around them. Food was hot but overcooked.
Kid-friendliness: Do not bring your kids inside.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Burgers
Went through the drive through last night at about 10. Ordered a couple of cones and the woman working the drive through saw our beagle in the backseat. She asked if we wanted a pup cup for our dog. It was the best pup cup ever made. Thank you so much for the suggestion! Great service and happy dog.
Atmosphere: 5
Food: 5
Service: 5
Slowest DQ I have ever been to. Food took 12mins to come out of kitchen then sat under a heat lamp for another 3 mins while employees conversated. I had to walk behind the counter to grab my own food.
Atmosphere: 2
Food: 4
Service: 1
Managers! Please know who and what you are hiring. This girl spent the entire time texting! She was polite, but needs redirecting..She ran our card and started texting, she waited until she was done texting to hand us our card. She handed us our card and went back to texting. She was texting the whole time we were waiting for our food. We have to start teaching the younger generation about professionalism. If we are not setting standards, then we will have fast food shops full of kids that are not practicing good work ethic. Put the device down and work!
Atmosphere: 5
Food: 5
Service: 1
We decided to stop at this Dairy Queen at the Pearland Town Center and walked right back out after the employee behind the register did not even greet us, because he was too busy talking on his cell phone. We were literally waiting for him to get off his phone to ask him a question about the menu, but he didn't have the courtesy to acknowledge us. And, it seems there are no uniform standards at this establishment because he was wearing a doo rag and his untucked shirt was too big on him. Moreover, his coworker at the drive thru was sitting on the floor also on her phone. Yes, on the floor. The shift supervisor then seemed to notice what was happening and never bothered to correct them. In the past, this location was really great but something happened along the way. The whole ambience in there is so different now. We will not be returning to this DQ location.
Atmosphere: 1
Service: 1
What's worse than waiting on a public restroom?
Watching an employee come out and go to the kitchen to prepare your food. Then going going in to realize they are out of soap and paper towels.
Maybe he washed his hands in the kitchen? i can hope.
Still had to ask someone myself for the soap and paper towels, so i do know he didn't mention it to anyone.
Disappointing. Do i want to eat this food?
Everything else? The young lady that took my order was very nice. The place looked very clean. All torpedoed by that experience.
Atmosphere: 2
Service: 2
Restaurantji Recommends
Good thing they were cleaning. But the cleaning product did not smell refreshing.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Turtle Pecan Cluster Blizzard Treat, Butterfinger Blizzard Treat
DQ is always a great place for a quick picker upper!
Service: 5
They need more help. It's no reason that it takes 20 mins to make a blizzard in drivethru. And the fudge I asked to added was grainy and bland. I love Dairy Queen but this one made me just want to opt for Sonic in Pearland.
Atmosphere: 4
Food: 3
Service: 1
Recommended dishes: Chocolate Chip Cookie Dough Blizzard Treat
Best dipped cone.
Atmosphere: 4
Food: 5
Service: 5
Good Comfort Foods and the Blizzards are Delicious and Affordable. The location is small with limited parking. Enjoy and Bon Appetit. ?
Atmosphere: 4
Food: 4
Service: 4
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