It’s hard to understand how this location receives 3–5 star reviews unless they’re written by friends or family of the staff. The reality is very different. The employees are consistently rude, pretzel options are almost always unavailable (like ordering ice cream at McDonald’s), and the seating is unsafe with wobbly chairs that pose hazards to children. Yes, the smoothies taste fine — but if they forget to include a frozen fruit you requested, the only thing you’ll get is bad attitude and hostility. This is not how a reputable business should operate.
Atmosphere: 1
Food: 1
Service: 1
Lareisha Lewis
I was really disappointed with the service at this location. It’s rare to even be greeted when you walk in, which sets the tone for the entire experience. Having worked in customer service myself, I know that a simple smile and “welcome” can go a long way, but that seems to be missing here.
On my most recent visit, I had pre-ordered two smoothies online. Despite there being no other customers in the lobby, I ended up waiting over 15 minutes because the employee behind the counter was more focused on cleaning than on my order. She had to remake my smoothie three times, and not once did she apologize for the mistake or the delay.
Customer service is just as important as the product, and unfortunately this location falls short. I truly hope management provides better training, because experiences like this are why the store has only a 3.5 rating — and it’s not a good look.
Atmosphere: 1
Food: 2
Service: 1
Wreccs Radio
FIRE THE ENTIRE STAFF! This location is a disgrace to the Jamba Juice name. The staff is rude, unmotivated, and openly hostile to customers who are just trying to order. The atmosphere is so unprofessional that it overshadows the product itself. I’ve had to literally stop myself from tossing my smoothie back at employees who clearly don’t even want to be there. If nothing changes, this store will be the downfall of the brand in this area.
Atmosphere: 1
Food: 2
Service: 1
Bluesdp
Once again a disappointment. Service is slow and we weren’t greeted when we came in. Stood at the front counter with 3 people working and it took minutes before we were acknowledged. I saw this happen with multiple customers while I was there. The cashier was so soft spoken I had to ask her to repeat herself, and she didn’t seem like she wanted to be there. We usually come on Saturdays and you’d expect staffing to be better, but one employee was wiping down a table while the cashier struggled to handle multiple smoothie orders and check people out at the same time. They also never seem to have all the pretzel options available, and when I asked if I could get one with less salt, I was told they were out of dough. Really? On a side note, they have stools that are terrible to sit in, rock really bad and are dangerous for kids to sit on. This type of customer service is why companies struggle.
Atmosphere: 1
Food: 3
Service: 1
Sam C
Gluten and Dairy free beware. Almost killed me in 2019 and now again in 2025. I asked for Soy milk and Soy protein 3 times to make sure and either they didn't pay attention and lied or they didn't wash the blender and it was dirty. Will contact my lawyer this time and freeze the drink.
Atmosphere: 2
Food: 1
Service: 1
Jaisean Burnett
Man I can’t believe I’ve been a customer of Jamba for years but hadn’t truly experienced how amazing this place is until I received the amazing service that Miss. AJ at the Jamba Juice in Pearland TX (2810 Business Center Dr) had to offer. She’s polite, knowledgeable of the product, energy and attitude truly made this an amazing experience! Thank you so much and for introducing me to the new bowl! Blessings to you Miss. AJ!!!
Atmosphere: 5
Food: 5
Service: 5
yuri rendon
Worst experience ever. Manager at the location is super rude and makes up charges when in their menu and in their system there isnt an actual charge for items. Walked in today may 17 around 3:50pm I order an açaí primo bowl added Nutella and peanut butter paid and sat waiting for my order when the manager from where she was screamed you didn’t charge her for the peanut butter or Nutella so I got close to the register and I said it’s ok charge me if you have to.. she proceeded to charge me for 2 cheese dips to what I told her you are charging me for something completely different not for the Nutella and peanut butter she said each topping is 99cents I told her so why isn’t there a charge on your menu there is for coconut whip and waffle pieces but not for Nutella or peanut butter and her reply was do you want it or not I told her I would pay but I would contact coorporate. I asked her for my receipts and made me wait over 20 minutes for her to tell me she couldn’t print them out and said she would make up some receipts to give me something. She didn’t give me my original receipts she gave me some made up receipts and didn’t even ring up the order as I ordered it, and I asked her to write down the original order number but I don’t even know if it’s the correct one. In the picture attach youn clearly see what has a up charge and what doesn’t have a price so why would she make up a charge for it?
Yamileth Mtzzz
This place SUCKS!! Don’t ever come here, smoothies taste horrible & the aunties annies is always burn!
Noemi Bibriesca
I paid 8 dollars for a smoothie that tasted like the fruit had gone bad. A waste of money. Will not be returning.
Stephanie olguin
I love jamba and was excited to hear pretzels were available but it seems EVERY SINGLE TIME I go, theres NEVER any pretzels ready and get told they’ll be ready in 12 minutes. I dont want to wait much for them so my mood is soured and decide to ignore jamba now.
This place has improved on making the smoothies since they first opened last year. The smoothies don't taste watered down anymore.
Aleah Legaux
The wait is long because they always seem to be short staffed. Even on a slow day. I believe more training is needed as well because the food is always over cooked. Smoothies are great though.
Britney Mixon
I just walked in with the best feeling in the world and the lady behind the counter almost took it from me. No greeting as I walked in, but that’s okay I know you’re busy. I simply asked about the coffee smoothie since today it’s 2.99 for a small. Every question I asked, she didn’t know. Can it be sugar free? Is it sweetened? And just blankly looked at me. I decided to take my service somewhere else and thanked her. As I walked out is when she decided to tell me to have a nice day. Thank you ma’am, I will. 😊
Y Victoria
I’ve tried to give this location a chance. The first time I went in the smoothie was not smooth and full of banana chunks and couldn’t suck thru the straw. The second time the stag just completely ignored me other than taking my order. No greeting, smile, nothing. Talked over me to her coworker who was visiting? All I got was “can I take your order” which ok cool, got my smoothie which is why I was there anyway. My last straw was I ordered on the app for pickup at opening. The store was closed. I waited 20 mins to see if someone show up. They never did. There’s no way to cancel the order on the app and the phone number goes to a voicemail that hasn’t been setup. How is this store still open?! Never again.
A S
I have been to this jamba juice before and the people working in here were goofing off instead of helping the customers. Recently however, they added an Auntie Annes to this location and what a disappointment. They have always been known for their great quality in pretzels and lemonade. Both times that I have ordered from here the pretzels have been hard and stale like they were reheated from the previous business day. The lemonade also has tasted diluted and has a weird after taste to it. Not the Auntie Annes I have known for over 20 plus years. You need to do better.
It’s hard to understand how this location receives 3–5 star reviews unless they’re written by friends or family of the staff. The reality is very different. The employees are consistently rude, pretzel options are almost always unavailable (like ordering ice cream at McDonald’s), and the seating is unsafe with wobbly chairs that pose hazards to children. Yes, the smoothies taste fine — but if they forget to include a frozen fruit you requested, the only thing you’ll get is bad attitude and hostility. This is not how a reputable business should operate.
Atmosphere: 1
Food: 1
Service: 1
I was really disappointed with the service at this location. It’s rare to even be greeted when you walk in, which sets the tone for the entire experience. Having worked in customer service myself, I know that a simple smile and “welcome” can go a long way, but that seems to be missing here.
On my most recent visit, I had pre-ordered two smoothies online. Despite there being no other customers in the lobby, I ended up waiting over 15 minutes because the employee behind the counter was more focused on cleaning than on my order. She had to remake my smoothie three times, and not once did she apologize for the mistake or the delay.
Customer service is just as important as the product, and unfortunately this location falls short. I truly hope management provides better training, because experiences like this are why the store has only a 3.5 rating — and it’s not a good look.
Atmosphere: 1
Food: 2
Service: 1
FIRE THE ENTIRE STAFF! This location is a disgrace to the Jamba Juice name. The staff is rude, unmotivated, and openly hostile to customers who are just trying to order. The atmosphere is so unprofessional that it overshadows the product itself. I’ve had to literally stop myself from tossing my smoothie back at employees who clearly don’t even want to be there. If nothing changes, this store will be the downfall of the brand in this area.
Atmosphere: 1
Food: 2
Service: 1
Once again a disappointment. Service is slow and we weren’t greeted when we came in. Stood at the front counter with 3 people working and it took minutes before we were acknowledged. I saw this happen with multiple customers while I was there. The cashier was so soft spoken I had to ask her to repeat herself, and she didn’t seem like she wanted to be there. We usually come on Saturdays and you’d expect staffing to be better, but one employee was wiping down a table while the cashier struggled to handle multiple smoothie orders and check people out at the same time. They also never seem to have all the pretzel options available, and when I asked if I could get one with less salt, I was told they were out of dough. Really? On a side note, they have stools that are terrible to sit in, rock really bad and are dangerous for kids to sit on. This type of customer service is why companies struggle.
Atmosphere: 1
Food: 3
Service: 1
Gluten and Dairy free beware. Almost killed me in 2019 and now again in 2025. I asked for Soy milk and Soy protein 3 times to make sure and either they didn't pay attention and lied or they didn't wash the blender and it was dirty. Will contact my lawyer this time and freeze the drink.
Atmosphere: 2
Food: 1
Service: 1
Man I can’t believe I’ve been a customer of Jamba for years but hadn’t truly experienced how amazing this place is until I received the amazing service that Miss. AJ at the Jamba Juice in Pearland TX (2810 Business Center Dr) had to offer. She’s polite, knowledgeable of the product, energy and attitude truly made this an amazing experience! Thank you so much and for introducing me to the new bowl! Blessings to you Miss. AJ!!!
Atmosphere: 5
Food: 5
Service: 5
Worst experience ever. Manager at the location is super rude and makes up charges when in their menu and in their system there isnt an actual charge for items. Walked in today may 17 around 3:50pm I order an açaí primo bowl added Nutella and peanut butter paid and sat waiting for my order when the manager from where she was screamed you didn’t charge her for the peanut butter or Nutella so I got close to the register and I said it’s ok charge me if you have to.. she proceeded to charge me for 2 cheese dips to what I told her you are charging me for something completely different not for the Nutella and peanut butter she said each topping is 99cents I told her so why isn’t there a charge on your menu there is for coconut whip and waffle pieces but not for Nutella or peanut butter and her reply was do you want it or not I told her I would pay but I would contact coorporate. I asked her for my receipts and made me wait over 20 minutes for her to tell me she couldn’t print them out and said she would make up some receipts to give me something. She didn’t give me my original receipts she gave me some made up receipts and didn’t even ring up the order as I ordered it, and I asked her to write down the original order number but I don’t even know if it’s the correct one. In the picture attach youn clearly see what has a up charge and what doesn’t have a price so why would she make up a charge for it?
This place SUCKS!! Don’t ever come here, smoothies taste horrible & the aunties annies is always burn!
I paid 8 dollars for a smoothie that tasted like the fruit had gone bad. A waste of money. Will not be returning.
I love jamba and was excited to hear pretzels were available but it seems EVERY SINGLE TIME I go, theres NEVER any pretzels ready and get told they’ll be ready in 12 minutes. I dont want to wait much for them so my mood is soured and decide to ignore jamba now.
Restaurantji Recommends
This place has improved on making the smoothies since they first opened last year. The smoothies don't taste watered down anymore.
The wait is long because they always seem to be short staffed. Even on a slow day. I believe more training is needed as well because the food is always over cooked. Smoothies are great though.
I just walked in with the best feeling in the world and the lady behind the counter almost took it from me. No greeting as I walked in, but that’s okay I know you’re busy. I simply asked about the coffee smoothie since today it’s 2.99 for a small. Every question I asked, she didn’t know. Can it be sugar free? Is it sweetened? And just blankly looked at me. I decided to take my service somewhere else and thanked her. As I walked out is when she decided to tell me to have a nice day. Thank you ma’am, I will. 😊
I’ve tried to give this location a chance. The first time I went in the smoothie was not smooth and full of banana chunks and couldn’t suck thru the straw. The second time the stag just completely ignored me other than taking my order. No greeting, smile, nothing. Talked over me to her coworker who was visiting? All I got was “can I take your order” which ok cool, got my smoothie which is why I was there anyway. My last straw was I ordered on the app for pickup at opening. The store was closed. I waited 20 mins to see if someone show up. They never did. There’s no way to cancel the order on the app and the phone number goes to a voicemail that hasn’t been setup. How is this store still open?! Never again.
I have been to this jamba juice before and the people working in here were goofing off instead of helping the customers. Recently however, they added an Auntie Annes to this location and what a disappointment. They have always been known for their great quality in pretzels and lemonade. Both times that I have ordered from here the pretzels have been hard and stale like they were reheated from the previous business day. The lemonade also has tasted diluted and has a weird after taste to it. Not the Auntie Annes I have known for over 20 plus years. You need to do better.
Loading...