UNPROFESSIONAL ESTABLISHMENT AND MANAGEMENT IS NOT HELPFUL DOESNT ACCOUNTABLY OR OFFER CUSTOMER SERVICE SATISFACTION
Catastropie
Wrong dipping sauce. Tired of this in companies. And no I don't want to wait on someone to bring me a replacement.
Chevy The Ahgase
Just wanted to say I appreciate the customer service at this location. I ordered a pizza online and I’m not sure how but I added the wrong topping. I thought I pressed the option for spinach but somehow ended up with pineapple. Working customer service myself I didn’t want to do or ask too much. However deep down I would have been disappointed for spending money on something I didn’t really want. The employee who was handling my transaction asked if I would like it remade and was very patient, calm and nice about it. I apologized for the mistake on my part and said I would really appreciate it. She told me it was no problem and they made it happen. In a timely fashion. Even brought it out to the car which I was not expecting. I already frequent this location but I will continue to for sure after this.
Food: 5
Service: 5
vielka madden
Not sure whats happening but ended up canceling our order yesterday. The young people working were trying their best but for the life of them, couldnt get the orders out in a timely manner. Ill go back-- just not on a Friday evening!
Atmosphere: 3
Service: 2
Deborah Clay
First time to eat at Marco's the pizza was AMAZING I'm a die hard fan now.
Atmosphere: 5
Food: 5
Service: 5
Michael Prosper
Ordered 2 pizzas at 10:00pm for pick up. Service was fast and friendly and pizza was hot and delicious.
Atmosphere: 5
Food: 5
Service: 5
Pearland Automotive
Perfect for ordering food for the team on the weekends. Got delivery and it was timely.
Food: 5
Service: 5
John Bourman
They never put enough sauce on even when ordering double sauce. They need a quadruple sauce button I reckon. We always have to dip it in pasta sauce. Ingredients are plentiful and tasty.
Atmosphere: 4
Food: 4
Service: 5
Dana M
This is my go-to location due to the proximity to my house. The service is always good here. I've ordered from this location several times. I only had one mistake on one order in 3 or 4 years, and they remedied the problem by crediting me the pizza that was a mistake. When I went to use the credit, it was so simple and easy. The manager asked for my phone number, and there was my credit. As a customer, I really appreciate how that was handled. No hassles. They admitted they messed up and fixed it. Thanks for having integrity.
This is a reactionary review—until now, I’ve never had any issues with Marco’s or this location.
My family and I ordered pizza this evening. It looked like it may have been dropped during transit, but we weren’t too bothered—pizza is still pizza. (The attached photos don’t do justice to how jumbled the toppings were, though I made the mistake of eating those slices first, not knowing what was coming.)
The first slice tasted fine. The second felt off—I assumed maybe the chicken was just overly tough. But near the end of that slice, in a bite without any chicken, I felt the same unpleasant texture again.
That’s when I saw it: a long hair wrapped through a piece of crust I had just bitten into.
I’m horrified. I’ve never had this happen with Marco’s before, and I don’t know what caused such a dramatic drop in quality, but it’s going to be a while before we consider ordering from this location again.
Top Reviewer
Welcomed as soon as I opened the door. Customer service was good also!
UNPROFESSIONAL ESTABLISHMENT AND MANAGEMENT IS NOT HELPFUL DOESNT ACCOUNTABLY OR OFFER CUSTOMER SERVICE SATISFACTION
Wrong dipping sauce. Tired of this in companies. And no I don't want to wait on someone to bring me a replacement.
Just wanted to say I appreciate the customer service at this location. I ordered a pizza online and I’m not sure how but I added the wrong topping. I thought I pressed the option for spinach but somehow ended up with pineapple. Working customer service myself I didn’t want to do or ask too much. However deep down I would have been disappointed for spending money on something I didn’t really want. The employee who was handling my transaction asked if I would like it remade and was very patient, calm and nice about it. I apologized for the mistake on my part and said I would really appreciate it. She told me it was no problem and they made it happen. In a timely fashion. Even brought it out to the car which I was not expecting. I already frequent this location but I will continue to for sure after this.
Food: 5
Service: 5
Not sure whats happening but ended up canceling our order yesterday. The young people working were trying their best but for the life of them, couldnt get the orders out in a timely manner. Ill go back-- just not on a Friday evening!
Atmosphere: 3
Service: 2
First time to eat at Marco's the pizza was AMAZING I'm a die hard fan now.
Atmosphere: 5
Food: 5
Service: 5
Ordered 2 pizzas at 10:00pm for pick up. Service was fast and friendly and pizza was hot and delicious.
Atmosphere: 5
Food: 5
Service: 5
Perfect for ordering food for the team on the weekends. Got delivery and it was timely.
Food: 5
Service: 5
They never put enough sauce on even when ordering double sauce. They need a quadruple sauce button I reckon. We always have to dip it in pasta sauce. Ingredients are plentiful and tasty.
Atmosphere: 4
Food: 4
Service: 5
This is my go-to location due to the proximity to my house. The service is always good here. I've ordered from this location several times. I only had one mistake on one order in 3 or 4 years, and they remedied the problem by crediting me the pizza that was a mistake. When I went to use the credit, it was so simple and easy. The manager asked for my phone number, and there was my credit. As a customer, I really appreciate how that was handled. No hassles. They admitted they messed up and fixed it. Thanks for having integrity.
Atmosphere: 5
Food: 5
Service: 5
Top Notch pizza!
Food: 5
Service: 5
Recommended dishes: Pepperoni Magnifico
Restaurantji Recommends
Pizza bowls are the best!!!
This is a reactionary review—until now, I’ve never had any issues with Marco’s or this location.
My family and I ordered pizza this evening. It looked like it may have been dropped during transit, but we weren’t too bothered—pizza is still pizza. (The attached photos don’t do justice to how jumbled the toppings were, though I made the mistake of eating those slices first, not knowing what was coming.)
The first slice tasted fine. The second felt off—I assumed maybe the chicken was just overly tough. But near the end of that slice, in a bite without any chicken, I felt the same unpleasant texture again.
That’s when I saw it: a long hair wrapped through a piece of crust I had just bitten into.
I’m horrified. I’ve never had this happen with Marco’s before, and I don’t know what caused such a dramatic drop in quality, but it’s going to be a while before we consider ordering from this location again.
Welcomed as soon as I opened the door. Customer service was good also!
Good pizzas flavor. I like the crunchy pizza.
They lack flavor, I really didn't like them
Atmosphere: 2
Food: 1
Service: 2
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