I had a truly disappointing experience at the Panera Bread on Pearland Parkway. I was shocked at how misleading their menu pricing is and how unprofessional the customer service was. Their "Pick 2" menu advertises items for $6.99, yet when I ordered two half sandwiches with a small soup and two drinks, my total came out to $32. When I asked for clarification, the manager was dismissive and had an incredibly rude attitude, stating that prices change depending on the items ordered. In frustration, I opted to just get the sandwiches, yet I was still charged $28 for two half sandwiches—outrageous pricing for such small portions.
To make matters worse, the staff showed no effort to be accommodating or understanding. They even asked me to return the bread they had placed in my bag, despite the fact that I had already touched it. The lack of professionalism and courtesy from this location was beyond frustrating, and it’s clear from other reviews that I’m not alone in this experience.
I will not be returning to this Panera Bread, and I strongly urge others to be cautious of their deceptive pricing and poor service. I expected better from a brand like Panera, but this visit was nothing short of disappointing.
Atmosphere: 1
Food: 2
Service: 1
Brayan
Walked inside and three employees were in the pick up area. Two talking, one preparing an order. None of them spoke to me or asked me anything. Lady making the order threw the order at me once she completed it. Not sure what her problem was, but drivers are also customers. Won't be going to this location for food!
Service: 1
M H
Gnats flying around once I sat down to eat. Employees in the back having personal conversations so loud I could hear their every word. Food was good.
Atmosphere: 1
Food: 3
Service: 3
yaneth villamizar
Delicious and salty sandwiches
Atmosphere: 4
Food: 5
Service: 2
Eyez M
I like it but the times I have gone the cofee is always cold and it’s a bit dirty I’m sure they can improve I’ll keep coming it’s a nice place to go study too.
Atmosphere: 4
Food: 4
Service: 4
Lindsey Padron
Quality has gone done. Only came because I had a gift card. Lady at drive thru sounded like she hated her job. So the food is meh and service is horrible.
Fayrouz Shalaby
It’s a very cozy place! The food is sometimes mid, the service is sometimes mid, but overall I keep coming back.
Atmosphere: 4
Food: 4
Service: 4
johnny cui
I love Panera bread. I got tomato soup and grilled cheese , it was great
Atmosphere: 5
Food: 5
Service: 5
Coach Charles Life
At 1242 pm the young African American lady handing Ubereats deliveries was rude as hell..as I walk toward her she was actually on her phone and didn't make eye contact and yelled at me what do you want.. when I didn't answer fast enough she yelled again what do you want..very unprofessional..this was Tues January 7, 2025
Maria Burchfield
The service is terrible. Everyone there seems to hate their job. They only interact with eachother and not the customers unless they are up at the front to order and even then, it takes a while for someone to come up there. They rely on you ordering from the kiosk. I stopped getting anything from that store because of the terrible energy and apathetic attitude I was constantly getting. When they had charged strawberry lemonade, the machine was never cleaned and the drink came out carbonated. Most likely from the pulp that would age inside and become acidic when not cleaned. And i drank one a couple times a week before a busy shift (I work in the restaurant industry). I would tell management it was a constant problem about the lemonade, and they would do nothing about it. It made me sick once. This was the only location this was a problem at. As a Dasher, they have a sign for delivery drivers to not stand in the window waiting for your order in English and Spanish, that the name will be called. No one calls names. The prepping and ready screen never has the accurate customers name and there’s never food in the cubby. You are being blatantly ignored until you ask, which requires you to stand in the window and address someone there. Or you just don’t get your food. The last time i went in there as a dasher, i stood 5 minutes aside the window, the name i was picking up never even came up on the screen. A light-skinned black woman in glasses with a drive thru headset on rolled her eyes several times and dismissed me when i asked for her to just verify if they even had the order cause it never showed up on the screen and it may have already been picked up, she cut me off and said “i’m working on it, what don’t you understand?” Never even telling me if she had the name i was saying cause she didn’t wanna hear me speaking. I just cancelled the order. Someone else could deal with such a nasty attitude. Especially around the holidays. If you hate your job so much, you should just quit. The energy in that store is just terrible.
Horrible service in drive through. Unless you have 30 minutes to kill, don’t bother.
Alejandra Beleño
Everything is good but the service staff is terrible with that brunette who serves the takeaway service
Maher /:
One lady works inside very rude I said excuse me mam on two occasions and she didn’t even look at me Very rude looks like her personality is reflected on customer service
Amanda Nicolas
Absolutely the worst Panera I have ever been to. We walked in the front, and we're completely ignored... not even a hi or welcome. There were order kiosks, so we placed our order there even though there were people walking back and forth by the register and ignoring us. There was no direction, no communication. We walked around and found the pick up area. The screen said order prepping. We sat down and waited. The screen said the order was ready. We went to the pick up counter. The staff at the area for pick up also never acknowledged that we were there. We waited and waited... our order never came out. It disappeared from the screen. My husband finally asked them about the order. The show they were watching was so loud that he had to say something multiple times to even get their attention. Once they finally acknowledged him, they said they were waiting on the bread. Terrible customer service
I had a truly disappointing experience at the Panera Bread on Pearland Parkway. I was shocked at how misleading their menu pricing is and how unprofessional the customer service was. Their "Pick 2" menu advertises items for $6.99, yet when I ordered two half sandwiches with a small soup and two drinks, my total came out to $32. When I asked for clarification, the manager was dismissive and had an incredibly rude attitude, stating that prices change depending on the items ordered. In frustration, I opted to just get the sandwiches, yet I was still charged $28 for two half sandwiches—outrageous pricing for such small portions.
To make matters worse, the staff showed no effort to be accommodating or understanding. They even asked me to return the bread they had placed in my bag, despite the fact that I had already touched it. The lack of professionalism and courtesy from this location was beyond frustrating, and it’s clear from other reviews that I’m not alone in this experience.
I will not be returning to this Panera Bread, and I strongly urge others to be cautious of their deceptive pricing and poor service. I expected better from a brand like Panera, but this visit was nothing short of disappointing.
Atmosphere: 1
Food: 2
Service: 1
Walked inside and three employees were in the pick up area. Two talking, one preparing an order. None of them spoke to me or asked me anything. Lady making the order threw the order at me once she completed it. Not sure what her problem was, but drivers are also customers. Won't be going to this location for food!
Service: 1
Gnats flying around once I sat down to eat. Employees in the back having personal conversations so loud I could hear their every word. Food was good.
Atmosphere: 1
Food: 3
Service: 3
Delicious and salty sandwiches
Atmosphere: 4
Food: 5
Service: 2
I like it but the times I have gone the cofee is always cold and it’s a bit dirty I’m sure they can improve I’ll keep coming it’s a nice place to go study too.
Atmosphere: 4
Food: 4
Service: 4
Quality has gone done. Only came because I had a gift card. Lady at drive thru sounded like she hated her job. So the food is meh and service is horrible.
It’s a very cozy place! The food is sometimes mid, the service is sometimes mid, but overall I keep coming back.
Atmosphere: 4
Food: 4
Service: 4
I love Panera bread. I got tomato soup and grilled cheese , it was great
Atmosphere: 5
Food: 5
Service: 5
At 1242 pm the young African American lady handing Ubereats deliveries was rude as hell..as I walk toward her she was actually on her phone and didn't make eye contact and yelled at me what do you want.. when I didn't answer fast enough she yelled again what do you want..very unprofessional..this was Tues January 7, 2025
The service is terrible. Everyone there seems to hate their job. They only interact with eachother and not the customers unless they are up at the front to order and even then, it takes a while for someone to come up there. They rely on you ordering from the kiosk. I stopped getting anything from that store because of the terrible energy and apathetic attitude I was constantly getting. When they had charged strawberry lemonade, the machine was never cleaned and the drink came out carbonated. Most likely from the pulp that would age inside and become acidic when not cleaned. And i drank one a couple times a week before a busy shift (I work in the restaurant industry). I would tell management it was a constant problem about the lemonade, and they would do nothing about it. It made me sick once. This was the only location this was a problem at. As a Dasher, they have a sign for delivery drivers to not stand in the window waiting for your order in English and Spanish, that the name will be called. No one calls names. The prepping and ready screen never has the accurate customers name and there’s never food in the cubby. You are being blatantly ignored until you ask, which requires you to stand in the window and address someone there. Or you just don’t get your food. The last time i went in there as a dasher, i stood 5 minutes aside the window, the name i was picking up never even came up on the screen. A light-skinned black woman in glasses with a drive thru headset on rolled her eyes several times and dismissed me when i asked for her to just verify if they even had the order cause it never showed up on the screen and it may have already been picked up, she cut me off and said “i’m working on it, what don’t you understand?” Never even telling me if she had the name i was saying cause she didn’t wanna hear me speaking. I just cancelled the order. Someone else could deal with such a nasty attitude. Especially around the holidays. If you hate your job so much, you should just quit. The energy in that store is just terrible.
Atmosphere: 3
Food: 3
Service: 1
Restaurantji Recommends
Rude staff at the order pickup window
Atmosphere: 1
Food: 1
Service: 1
Horrible service in drive through. Unless you have 30 minutes to kill, don’t bother.
Everything is good but the service staff is terrible with that brunette who serves the takeaway service
One lady works inside very rude I said excuse me mam on two occasions and she didn’t even look at me
Very rude looks like her personality is reflected on customer service
Absolutely the worst Panera I have ever been to. We walked in the front, and we're completely ignored... not even a hi or welcome. There were order kiosks, so we placed our order there even though there were people walking back and forth by the register and ignoring us. There was no direction, no communication. We walked around and found the pick up area. The screen said order prepping. We sat down and waited. The screen said the order was ready. We went to the pick up counter. The staff at the area for pick up also never acknowledged that we were there. We waited and waited... our order never came out. It disappeared from the screen. My husband finally asked them about the order. The show they were watching was so loud that he had to say something multiple times to even get their attention. Once they finally acknowledged him, they said they were waiting on the bread. Terrible customer service
Atmosphere: 1
Food: 1
Service: 1
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