Jersey Mike's Subs

The young lady working the counter this afternoon almost accidentally skipped me in line, she causally apologized, but then made it her personal business to see that the guy received his order and was completely checked out before me lol. Being that I was the only human being in the establishment with a beautiful caramel skin tone at the time, I had my reservations as to why this was happening, however the situation didn’t deserve my attention at the time nor did I actually really care as long as I made it back to work to meet my client in time I was fine. But it did earn this Jersey Mikes location a new 1 star review. Thanks!

Service: 1

These team members are always on point, no matter what time of day it is. They are continually killing it. Friendly while in a lunch rush always a great experience.

Atmosphere: 5

Food: 5

Service: 5

I wasn’t going to write this because they are usually spot on but something has to give. I made a small catering order yesterday for pick up midday today. I paid yesterday and added a 20% tip. I go to pick up my order and it wasn’t even made. I waited 20 more minutes and it still wasn’t ready. I leave (because a catering order is made for a specific time for a reason) and then I come back to get it. I pick it up and bring it to the team party and the club sandwiches are missing bacon.

On top of that, one employee was loudly talking about how they ran out of lettuce and had to go to the store to get more. The lobby was full of people and that’s not appropriate. Again… I love this store and not sure what the disconnect was. Christian and the team lead did all the could short of physically checking the food which they shouldn’t have to do.

Atmosphere: 1

Food: 2

Service: 1

Dirty. Meat and cheese cutter had uncleared residue on counter underneath and in machine. Vegetables were mixed tomatoes had pieces of lettuce in serving tray. Large bowl of bacon sitting on counter which server said was old. My question why is it still sitting there. Overall seating areas were also dirty. There were only two customers at the time I was there around 6:30 pm on Wednesday October 15. Gross compared to other locations I have visited.

Atmosphere: 1

Food: 2

Service: 2

This location improved drastically. Izzy just made the best philly i have had at any jersey mike's, ever. The crew is very polite and the food is great. Happy this location is now a 5 star sub spot.

Atmosphere: 5

Food: 5

Service: 5

Ordered two hot sandwiches. Took over 20 min minutes and both were missing ingredients.

Really good sandwich’s for a great price . 10/10

Atmosphere: 5

Food: 5

Service: 5

The service here is horrific. Waiting over 30 minutes for a sandwich that I placed online is absolutely ridiculous. I spent my entire lunch break just waiting for my lunch. What is the purpose of ordering ahead?

Atmosphere: 1

Food: 1

Service: 1

Yall really need some help at this location. I should not have to wait my whole lunch break to place my order. Can’t do it online because there is zero signal in the stonehill shopping center. Only have you two stars because your employees are really trying to make it happen with the resources they have and I feel bad for them

Atmosphere: 1

Food: 2

Service: 3

This location is exceptional. Even when they are swamped, they have a good attitude & seem to get along well.

Atmosphere: 5

Food: 5

Service: 5

No complaints here.. workers were nice and helpful..

Food: 5

Service: 5

They did not ask if we wanted our sub mikes way and added oil and vinegar. Then we're really skimpy on bacon. Lastly service was poor.

Atmosphere: 5

Food: 3

Service: 3

I’ve been a customer of Jersey Mike’s for past few years. First time I never wa t to go back to the girl cutting my sandwich. She cut our tuna finish then without cleaning knife cut ham sandwich. Did not apologize and said If I have an allergies should tell them. What about tuna fish taste i. another sandwich. I’m not an idiot but clearly she is. I will not go to that location if that rude, incompetent employee is working there. I would give ZERO stars if I could. I left fuming.

Atmosphere: 1

Food: 1

Service: 1

The new hire didn't fill my order, for example , when I ordered a chicken and bacon sandwich, I didn't get the bacon and also I didn't any offers for something like vinegar

Atmosphere: 3

Food: 5

Service: 2

DO NOT ROLL YOUR WRAPS SHAPED LIKE A BRICK AND CUT IT DIWN THE MIDDLE. IT IS IMPOSSIBLE TO EAT .zero stars . It's is a complete mess.

Food: 1

Service: 5