There’s a man who works the drive thru early morning, Jonathan, who is extremely rude. This Starbucks is a hit or miss on getting drinks out quickly and accurately.
UPDATE (3/5/2025): Editing my review as I no longer experience the concerns I mentioned with Jonathan. Team is very cordial and friendly. I’ve also had a way better experience going into the establishment than drive thru.
Atmosphere: 5
Food: 5
Service: 5
Caryn Ray Lacy
This morning I stopped by this location, ordered in the drive thru, not one thank you. I said thank you and she closed the window without saying thank you. As usual 😒 the customer service is poor. I stopped coming to this location last year for the same reason, but thought I would give it a try this morning. I actually drive to a location a few miles away because their customers service is so much better.
Jess C
I’ve been off and on going to this Starbucks for many years. Drive thru is my go to even if the line is long, they always have it rocking and moving based on the customers of course. So if you are that person who goes through the drive thru ordering for more than three people, take that inside. That’s from 98% of us who are trying to get moving. Now for the best part, the staff are always kind regardless of how busy they are. And never miss a beat with keeping it fun! 🤩 Last week for my bday which they had no idea, they drew a fun design on the cup. Today a funny saying! Thanks yall for being so awesome, small little things like what my photos show, do make a difference for some of us. Especially those of us who deal with the non sense of others on a daily basis. Keep doing what yall do and from the bottom of my heart, thank you so so much 🥰
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Croissant
James
Kind and hardworking
Sergio Quintana
Small, clean, very tidy and with good attention. It has a small terrace.
Atmosphere: 5
Food: 4
Service: 5
Nikia Lewis
Open when it was snowing!! I was so happy!! Very nice baristas. Oatmeal was yummy!!
Atmosphere: 5
Food: 4
Service: 5
Chrisogonas O. Odhiambo
If you're at Domain and you have not visited this Starbucks then you have not been to Domain 😃❤️ Amazing people, amazing service ❤️❤️🎈🎊
Atmosphere: 5
Food: 5
Service: 5
Amanda Mcdonald
It's a starbucks. Nice people, but same as every other starbucks. You overpay for sugary coffee because it seemed like a good idea, only to realize it tasted better in your mind. It will be the same the next time, too. Be nice to the baristas, they're nice to you.
Atmosphere: 1
Food: 2
Service: 4
Kriss
the are always SLOW here ; even if its busy or not busy. They dont have basic knowledge of customer service. They might need to hire better staff with basic customer service or get better at what they do. The location on AW Grimes by 7/11 is way better
I go to this location quite frequently. Today at 12 noon the girl at the window was so rude . I asked to see the manager who acted like she could care less what I said. She covered for the girl and wasnt even a part of what the issue was. She didn't see the sighs, facial expressions etc.I told her I would contact the general manager and she said nothing...No I'm sorry for this or a word!!!! Going to put in a formal complaint with 'Alvero'..who she said is the general manager!!!!!And this on my birthday of all days!!! She needs to learn customer service.
Service: 1
Blake Thompson
It was very busy when I went, but that didn't stop everyone there from being fast and courteous.
Atmosphere: 5
Food: 5
Service: 5
Vik
They don’t prioritize mobile orders - gave a 20 minute lead time and my drink was still made after I arrived. Also, the barista lied in regards to the ingredients she used and my drink ended up incorrect! 😕
Atmosphere: 5
Food: 3
Service: 1
Eun Lee
I stopped by this Starbucks location yesterday to grab a coffee and get the Holiday Red Cup. They mentioned it was the busiest day of the year, and it definitely showed with the large crowd. However, the staff was in great spirits, working efficiently and keeping the atmosphere positive.
Despite the rush, I was pleasantly surprised at how quickly I received my coffee. Overall, it was a smooth and enjoyable experience even on such a busy day!
Atmosphere: 5
Food: 5
Service: 5
Natasha Ross
Poor service. When I asked about the difference in the melon burst and tropical citrus energy drinks he just shrugged his shoulders. Had an attitude til I started dishing it back. 0/10 do not recommend.
There’s a man who works the drive thru early morning, Jonathan, who is extremely rude. This Starbucks is a hit or miss on getting drinks out quickly and accurately.
UPDATE (3/5/2025): Editing my review as I no longer experience the concerns I mentioned with Jonathan. Team is very cordial and friendly. I’ve also had a way better experience going into the establishment than drive thru.
Atmosphere: 5
Food: 5
Service: 5
This morning I stopped by this location, ordered in the drive thru, not one thank you. I said thank you and she closed the window without saying thank you. As usual 😒 the customer service is poor. I stopped coming to this location last year for the same reason, but thought I would give it a try this morning. I actually drive to a location a few miles away because their customers service is so much better.
I’ve been off and on going to this Starbucks for many years. Drive thru is my go to even if the line is long, they always have it rocking and moving based on the customers of course. So if you are that person who goes through the drive thru ordering for more than three people, take that inside. That’s from 98% of us who are trying to get moving.
Now for the best part, the staff are always kind regardless of how busy they are. And never miss a beat with keeping it fun! 🤩
Last week for my bday which they had no idea, they drew a fun design on the cup. Today a funny saying! Thanks yall for being so awesome, small little things like what my photos show, do make a difference for some of us. Especially those of us who deal with the non sense of others on a daily basis. Keep doing what yall do and from the bottom of my heart, thank you so so much 🥰
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Croissant
Kind and hardworking
Small, clean, very tidy and with good attention. It has a small terrace.
Atmosphere: 5
Food: 4
Service: 5
Open when it was snowing!! I was so happy!! Very nice baristas. Oatmeal was yummy!!
Atmosphere: 5
Food: 4
Service: 5
If you're at Domain and you have not visited this Starbucks then you have not been to Domain 😃❤️ Amazing people, amazing service ❤️❤️🎈🎊
Atmosphere: 5
Food: 5
Service: 5
It's a starbucks. Nice people, but same as every other starbucks. You overpay for sugary coffee because it seemed like a good idea, only to realize it tasted better in your mind. It will be the same the next time, too. Be nice to the baristas, they're nice to you.
Atmosphere: 1
Food: 2
Service: 4
the are always SLOW here ; even if its busy or not busy. They dont have basic knowledge of customer service. They might need to hire better staff with basic customer service or get better at what they do. The location on AW Grimes by 7/11 is way better
Atmosphere: 1
Food: 3
Service: 1
Very friendly staff and great coffee :)
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I go to this location quite frequently. Today at 12 noon the girl at the window was so rude . I asked to see the manager who acted like she could care less what I said. She covered for the girl and wasnt even a part of what the issue was. She didn't see the sighs, facial expressions etc.I told her I would contact the general manager and she said nothing...No I'm sorry for this or a word!!!! Going to put in a formal complaint with 'Alvero'..who she said is the general manager!!!!!And this on my birthday of all days!!! She needs to learn customer service.
Service: 1
It was very busy when I went, but that didn't stop everyone there from being fast and courteous.
Atmosphere: 5
Food: 5
Service: 5
They don’t prioritize mobile orders - gave a 20 minute lead time and my drink was still made after I arrived. Also, the barista lied in regards to the ingredients she used and my drink ended up incorrect! 😕
Atmosphere: 5
Food: 3
Service: 1
I stopped by this Starbucks location yesterday to grab a coffee and get the Holiday Red Cup. They mentioned it was the busiest day of the year, and it definitely showed with the large crowd. However, the staff was in great spirits, working efficiently and keeping the atmosphere positive.
Despite the rush, I was pleasantly surprised at how quickly I received my coffee. Overall, it was a smooth and enjoyable experience even on such a busy day!
Atmosphere: 5
Food: 5
Service: 5
Poor service. When I asked about the difference in the melon burst and tropical citrus energy drinks he just shrugged his shoulders. Had an attitude til I started dishing it back. 0/10 do not recommend.
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