Placed an online pickup to-go order this morning and the service was horrible. our online to-go order was just placed on the counter with no indication it was ready and our items were not even together- one coffee was with our egg bites and our 2nd coffee was on the complete other side of the counter. the x2 coffee orders did not even have covers on the cups or in a drink carrier (had to ask for covers and carrier and guy working counter acted put out), and they didn't even place any of our breakfast items in a bag- we had to ask for a to-go bag. You seriously need to get better employees or management because it's the worse service from a Starbucks we have ever had. Soooo happy i live close to a Black Rock and Dutch Brothers- their customer service and coffee is 10000% time better. Reluctantly settled for Starbucks today since it's close to my work and was reminded again why i HATE going here.
Atmosphere: 1
Food: 2
Service: 1
Dominique Eldridge
They lady assisting at the window was very rude this morning
Service: 2
Bruno Yo
The man sitting under the tree outside your store is very rude. I parked my vehicle in the parking space near where he was sitting under a tree to get my take out. As I was walking away from my vehicle, I used my key button to lock my vehicle. The vehicles horn tweets when it locks. The horn must have upset him because he began to start cursing me out and yelling the N word at me. Please ask him to control himself because one day, someone might not be as patient as I am. Besides, its not good for your business to have crazy people yelling at people patronizing your store. Thank you
Atmosphere: 3
Food: 5
Service: 3
Mesfin Gebeyehu
Two of the employees are very rude. It doesn’t look like they got appropriate training. They looked at me as I came from another planet. Their customer approach is very poor. I sat down for a while in the cafe; the way they treated me is different than the way they treated other customers.CHK 670770XXX4902 Drawer: 1
Atmosphere: 1
Food: 3
Service: 1
A L
I’m not sure why this location has been bad for years. I order the same thing across the country and this location can’t make it right. The drink in question? Frappuccino, caramel flavored. Nothing special, no mods. After renovating the location, they made the lobby more cramped and uncomfortable
Atmosphere: 3
Food: 1
Service: 5
Recommended dishes: Iced Caramel Macchiato
MD76MAC
Great place except for that rude old man outside there in his wheel chair. I won't be back.
Atmosphere: 1
Food: 5
Service: 5
Lisa J
I went in to pick up two orders and the girl did not seem happy and she seemed to snatched the bags up rudely & sat them on the counter, as if throwing them towards me. She dropped a drink in the process, instant karma if you ask me! She also didn't speak or say thank you or anything. If you don't want to work in customer service or whatever your problem is..just don't! Most ppl are taught to not bring emotions, personal issues, or stress to the work place especially in customer service. I see I'm not the only one who has face rudeness at this location... do better especially it being Starbucks! I gave another star for the ones that did greet me/customers upon entering.4/2/24 8:14 am
Cassandra Gonzales
Drive through lady was extremely rude. They had their app open to ordering ahead for pickup but when I arrived their doors were locked and I had to go through the long line to obtain my drink. When I told the lady at the window they should close their order ahead option in the app if their location couldn’t accomodate that (I was now going to be late to work due to sitting in the line); her response to me was, “maybe you should manage your time better”. I’m sorry, what!? I managed my time based on the impression I would be able to grab my drink and go like I should have been able to do. Absolutely rude, ridiculous and I will never go back to that Starbucks!
Service: 1
Robert A
Music was a bit loud and you can get parked in easily but other than that great
The employees at this location are so rude. I ordered six drinks (mainly tea) and had them in my own drink carrier and asked for stickers. They kept insisting I had to use the stoppers but those don’t fit yea kid cups. They would not give me stickers unless I worked for DoorDash or Uber. I’m obviously delivering drinks, so I don’t understand what the big deal was. Literally three people told me no and when I said how ridiculous this was and that the stoppers don’t fit. The manager rolled her eyes and said well give them to you. I would like to be able to deliver these drinks to a medical office without them being spilled all over my car so this logic was ridiculous to me after ordering so many drinks and food. When all this was happening the last drink that was being made wasn’t even put in the drink carrier, nor were the straws. I had tipped them also at the beginning. wish I could’ve taken back. For the record. I order drinks 5 days a week for medical offices and I get stickers and every other location. This was dumb.
Ordered my drink 15 minutes ahead via mobile order, and when I arrived at the store, they hadn’t even begun making it. Had to wait another 10 minutes at the store for my drink. I’d have understood if it was busy, but no one was ordering inside and only 3 cars at the drive thru. Not sure why it took 25 minutes to make a caramel macchiato. When it was finally made, the drink tasted nothing like what it should have. Wasted 8 dollars for nothing. I’d recommend a different Starbucks.
Atmosphere: 4
Service: 1
Ferryn g
Closed at 9:30 p.m. on a Sunday when their hour said they were open until 10:00 p.m. I couldn't get a drink made when I got at 9:40 p.m.
Worst starbucks. They have the slowest service I have experienced. Always out of things. I don't know who who runs this location but it's not run well at all.
Placed an online pickup to-go order this morning and the service was horrible. our online to-go order was just placed on the counter with no indication it was ready and our items were not even together- one coffee was with our egg bites and our 2nd coffee was on the complete other side of the counter. the x2 coffee orders did not even have covers on the cups or in a drink carrier (had to ask for covers and carrier and guy working counter acted put out), and they didn't even place any of our breakfast items in a bag- we had to ask for a to-go bag. You seriously need to get better employees or management because it's the worse service from a Starbucks we have ever had. Soooo happy i live close to a Black Rock and Dutch Brothers- their customer service and coffee is 10000% time better. Reluctantly settled for Starbucks today since it's close to my work and was reminded again why i HATE going here.
Atmosphere: 1
Food: 2
Service: 1
They lady assisting at the window was very rude this morning
Service: 2
The man sitting under the tree outside your store is very rude. I parked my vehicle in the parking space near where he was sitting under a tree to get my take out. As I was walking away from my vehicle, I used my key button to lock my vehicle. The vehicles horn tweets when it locks. The horn must have upset him because he began to start cursing me out and yelling the N word at me. Please ask him to control himself because one day, someone might not be as patient as I am. Besides, its not good for your business to have crazy people yelling at people patronizing your store. Thank you
Atmosphere: 3
Food: 5
Service: 3
Two of the employees are very rude. It doesn’t look like they got appropriate training. They looked at me as I came from another planet. Their customer approach is very poor. I sat down for a while in the cafe; the way they treated me is different than the way they treated other customers.CHK 670770XXX4902 Drawer: 1
Atmosphere: 1
Food: 3
Service: 1
I’m not sure why this location has been bad for years. I order the same thing across the country and this location can’t make it right. The drink in question? Frappuccino, caramel flavored. Nothing special, no mods. After renovating the location, they made the lobby more cramped and uncomfortable
Atmosphere: 3
Food: 1
Service: 5
Recommended dishes: Iced Caramel Macchiato
Great place except for that rude old man outside there in his wheel chair. I won't be back.
Atmosphere: 1
Food: 5
Service: 5
I went in to pick up two orders and the girl did not seem happy and she seemed to snatched the bags up rudely & sat them on the counter, as if throwing them towards me. She dropped a drink in the process, instant karma if you ask me! She also didn't speak or say thank you or anything. If you don't want to work in customer service or whatever your problem is..just don't! Most ppl are taught to not bring emotions, personal issues, or stress to the work place especially in customer service. I see I'm not the only one who has face rudeness at this location... do better especially it being Starbucks! I gave another star for the ones that did greet me/customers upon entering.4/2/24 8:14 am
Drive through lady was extremely rude. They had their app open to ordering ahead for pickup but when I arrived their doors were locked and I had to go through the long line to obtain my drink. When I told the lady at the window they should close their order ahead option in the app if their location couldn’t accomodate that (I was now going to be late to work due to sitting in the line); her response to me was, “maybe you should manage your time better”. I’m sorry, what!? I managed my time based on the impression I would be able to grab my drink and go like I should have been able to do. Absolutely rude, ridiculous and I will never go back to that Starbucks!
Service: 1
Music was a bit loud and you can get parked in easily but other than that great
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Carmel Ribbon Crunch, Mocha Frappuccino
The employees at this location are so rude. I ordered six drinks (mainly tea) and had them in my own drink carrier and asked for stickers. They kept insisting I had to use the stoppers but those don’t fit yea kid cups. They would not give me stickers unless I worked for DoorDash or Uber. I’m obviously delivering drinks, so I don’t understand what the big deal was. Literally three people told me no and when I said how ridiculous this was and that the stoppers don’t fit. The manager rolled her eyes and said well give them to you. I would like to be able to deliver these drinks to a medical office without them being spilled all over my car so this logic was ridiculous to me after ordering so many drinks and food. When all this was happening the last drink that was being made wasn’t even put in the drink carrier, nor were the straws. I had tipped them also at the beginning. wish I could’ve taken back. For the record. I order drinks 5 days a week for medical offices and I get stickers and every other location. This was dumb.
Atmosphere: 1
Service: 1
Restaurantji Recommends
Ordered my drink 15 minutes ahead via mobile order, and when I arrived at the store, they hadn’t even begun making it. Had to wait another 10 minutes at the store for my drink. I’d have understood if it was busy, but no one was ordering inside and only 3 cars at the drive thru. Not sure why it took 25 minutes to make a caramel macchiato. When it was finally made, the drink tasted nothing like what it should have. Wasted 8 dollars for nothing. I’d recommend a different Starbucks.
Atmosphere: 4
Service: 1
Closed at 9:30 p.m. on a Sunday when their hour said they were open until 10:00 p.m. I couldn't get a drink made when I got at 9:40 p.m.
Service: 1
Excellent Service and Excellent Expresso!?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Gouda & Egg Breakfast Sandwich, Starbucks Blonde Espresso Roast, Egg White & Roasted Red Pepper Egg Bites, Chocolate Croissant
Very friendly drive thru staff.
Atmosphere: 5
Food: 5
Service: 5
Worst starbucks. They have the slowest service I have experienced. Always out of things. I don't know who who runs this location but it's not run well at all.
Atmosphere: 1
Service: 1