Chipotle Mexican Grill

500 N Jackson Rd Ste N1, Pharr
(956) 702-5196

Recent Reviews

johnny orange

The food is very delicious, only the nachos should be part of the purchase, included in the price. ??

Atmosphere: 5

Food: 5

Service: 4

Hector Lira

Had to ask for more avocado, she serviced me a tea spoon.I ask nicely, if I can have another scope. She total me there be a charge for the second spoon. I corrected her... you mean tea spoon.

Atmosphere: 5

Food: 5

Service: 4

Noe Padron

Vegetarian options: Good vegan options!

Atmosphere: 5

Food: 5

Service: 5

Melissa Ramirez

Chipotle is my life ?!

Atmosphere: 5

Food: 5

Service: 5

Martin Fonseca (Badknee003)

My first time at the Chipotle in Pharr. It was ok. I had the bowl with chicken. Pricing wasnt bad. Tasted ok. Will go again to check ot the burrito. Going to have share with the miss ed a. Its humongous.

Atmosphere: 4

Food: 4

Service: 4

Cristina Gomez

Delicious, a good place to eat there ??

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Barbacoa

Pancha Towers

Only went because we had a gift card. Chips tasted nasty.tables were dirty floors, were dirty. BURRITO literally fell apart. Firat and lat time I go.

Omega Global Logistics, Inc

We received very fatty steak, had to ask twice for fajitas.

Atmosphere: 5

Food: 1

Service: 1

Marco Perez

Employee need to be re trained or properly trained on how to roll a burrito because they have no idea what they’re doing at this place multiple burritos have fallen apart and this time not only did it fall apart again, they put my guacamole on the OUTSIDE OF THE BURRITO. I couldn’t even eat it from how sloppy it was. Extremely disappointed with this location 3 for 3 on horrible experiences paid 24 dollars for a sloppy guacamole burrito. Will not go back to this location.

Atmosphere: 1

Food: 1

Service: 1

Enrique Aguillon

Salsa is frozen cold. It ruins the whole bowl. I don’t want my chicken to be frozen cold. I complained to a employee and they even admitted that the salsa is frozen. The salsa should be chilled to an enjoyable temperature before being served imo. It ruins the point of having hot meat and rice and beans and stuff. The food is not enjoyable when salsa is too cold.

Atmosphere: 1

Food: 1

Service: 1

DJ MARVEL EVENTOS

It needs to be Mexican

Atmosphere: 3

Food: 3

Service: 3

Luna Luna

I have been coming here since it first opened. It has always been great up until they changed managers. The current manager is always rude. Questions you about things you know to be fact for example she declined to use a reward because she said it all had to be on one order. (I made two orders). She has refused to toast my burrito (this was never a problem before her). I love chipotle but she makes it so uncomfortable.

Atmosphere: 1

Food: 2

Service: 1

Naylin Ojeda

I walked in and there was a huge line and the server took her time and was going spr slow, then I get my turn and she was stingy with the food ex i wanted rice and she put half the spoon the the burrito and with my protein she also did the same. the food didn’t taste right and the server had a attitude overall. First time chipotle disappointed me and the burrito was sad looking. Food trays were full and still got served very little.

Atmosphere: 1

Food: 1

Service: 1

Isaiah Rowley

Team member name was Grecia and apparently she was the manager. Order starts out fine she’s making me my burrito but on a little tiny piece of tinfoil with the majority of the tortilla being on the dirty counter. I make a comment during the making of it and point out that it’s on the counter and say “idk how I feel about that being in the counter” she continues on asking me what I want on the burrito. When we get to the end she is wrapping the burrito and the contents go onto the counter. After which she scoops it back into the burrito, wraps it and hands it to the gentlemen who will ring me up. I ask him if I could have the burrito re-made because it was on the counter. He kindly re-directs me back to the beginning of the process where she is and she says what’s the problem. I tell her I don’t mean to be a bother but if I could have the burrito re-made I didn’t like that it was being drug across the counter (which was dirty) during the making of it and my food was on the counter. She then stated she’d give me a new tortilla and put the contents of this one in the new tortilla. I then say well the food came out and went onto the counter and you scooped it up and put it back in so I’d rather just have it re-made. She then tells me well that she’s going to charge me for another burrito then. I say “what? I don’t think it’s too much to ask to not want to eat food that has been on a counter” she responded with “well we clean our counters so you’re good” I ask it to be re-made again. She’s upset but reluctantly throws the burrito away and starts again with no burrito on the counter this time! Yay! Except now when we get to the end she just smooshes the “burrito” into a ball and wraps the tinfoil around it and passes me to the register guy again. I pay and ask him if he can re-wrap my “burrito” she comes over asks what the problem is and I tell her the same thing. That I already paid I was just wondering if it could be re-wrapped. She refuses and I say I don’t understand what the big deal is I’m just asking if you can re-wrap the burrito I mean it doesn’t even look like one look at it. I ask the lady next to me “I mean am I crazy?” And she smiles and nods her head and sleepily says “no I’d want it re-wrapped too” in which Grecia’s response was “well this is how we wrap burritos here at chipotle” I pull out my phone and ask her to say that again in camera (which she wouldn’t) so instead I just took a photo of it which will be attached. I then ask the guy who rang me up where the manager was when he horrifingly replied with “she is the manager” I’ve never such bad customer service nor had anything negative to say about chipotle I go every day after the gym. I didn’t think it would be too much to ask from a place known for its burritos to actually make me one, not whatever it is that I got.

Atmosphere: 1

Food: 1

Service: 1

Isaiah R.

Team member name was Grecia and apparently she was the manager. Order starts out fine she's making me my burrito but on a little tiny piece of tinfoil with the majority of the tortilla being on the dirty counter. I make a comment during the making of it and point out that it's on the counter and say "idk how I feel about that being in the counter" she continues on asking me what I want on the burrito. When we get to the end she is wrapping the burrito and the contents go onto the counter. After which she scoops it back into the burrito, wraps it and hands it to the gentlemen who will ring me up. I ask him if I could have the burrito re-made because it was on the counter. He kindly re-directs me back to the beginning of the process where she is and she says what's the problem. I tell her I don't mean to be a bother but if I could have the burrito re-made I didn't like that it was being drug across the counter (which was dirty) during the making of it and my food was on the counter. She then stated she'd give me a new tortilla and put the contents of this one in the new tortilla. I then say well the food came out and went onto the counter and you scooped it up and put it back in so I'd rather just have it re-made. She then tells me well that she's going to charge me for another burrito then. I say "what? I don't think it's too much to ask to not want to eat food that has been on a counter" she responded with "well we clean our counters so you're good" I ask it to be re-made again. She's upset but reluctantly throws the burrito away and starts again with no burrito on the counter this time! Yay! Except now when we get to the end she just smooshes the "burrito" into a ball and wraps the tinfoil around it and passes me to the register guy again. I pay and ask him if he can re-wrap my "burrito" she comes over asks what the problem is and I tell her the same thing. That I already paid I was just wondering if it could be re-wrapped. She refuses and I say I don't understand what the big deal is I'm just asking if you can re-wrap the burrito I mean it doesn't even look like one look at it. I ask the lady next to me "I mean am I crazy?" And she smiles and nods her head and sleepily says "no I'd want it re-wrapped too" in which Grecia's response was "well this is how we wrap burritos here at chipotle" I pull out my phone and ask her to say that again in camera (which she wouldn't) so instead I just took a photo of it which will be attached. I then ask the guy who rang me up where the manager was when he horrifingly replied with "she is the manager" this person needs to be fired. I've never had anything negative to say about chipotle I go every day after the gym. I didn't think it would be too much to ask from a place known for its burritos to actually make me one, not whatever it is that I got.

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