This Sonic is a joke. They can't take an order without getting it completely wrong and are too incompetent to fix it.
Atmosphere: 1
Food: 1
Service: 1
Dylan Nobles
The food was what you want from sonic, crispy things crispy and burgers burgered, but what sets this sonic apart is the staff is friendly and patient, from taking your order to the carhop handing it to you with a smile.
Atmosphere: 5
Food: 5
Service: 5
dawg1cat0
Better than my sonic
Atmosphere: 3
Food: 3
Service: 5
Heather Stanley
The people/staff were pleasant and the Christmas decorations are pretty, but they were out of cheese (so no burgers) and out of all hotdogs.... so the person ordering food needs help.
Atmosphere: 4
Food: 1
Service: 5
MyDiba Azizam
I've gotten terrible service, replete with side eye, every single time I've ever visited the Sonic in Pilot Point off 377. (I gave them 6 separate chances, all 1 week apart.)
Fries were soggy, it took 4 times moving to different stalls to get an answer after hitting the button, service with a side-eye when i did get an answer they sounded annoyed, burgers always had fixings I'd asked them not to put on it, drink had ice all 6 times despite requesting no ice, soda was flat 4 times out of 6, and despite always leaving a tip anyways the bad service results were the same all 6 times.
I cant imagine anything you could do to make it up at this point. I'd have to have Stockholm syndrome to let you try. It's very difficult to make me leave a bad review, but somehow ya'll managed it. I'll never come back here again.
For the record, Sonic is my favorite fast food, and still is; just not THIS sonic. I just don't like the way this location manages its business.
Atmosphere: 5
Food: 1
Service: 1
Joseph Carrasco
I ordered my food, and asked for ketchup with my order. When I received my order I asked again did y'all put ketchup in the bag and I was told that it was in there, but it was not. I also ordered a chili cheese wrap. When I bit into it there was no chili, so I had to come back and inform them that it wasn't made correctly. They made me another one, this time it was just a sloppy as tortilla filled with chili. The quality was horrible and unacceptable.
Food: 1
Service: 3
James Downs
Consistently baffled by the service. Wrong orders, double charged, etc. Especially the evening shift. Tonight we just left. I could hear music blaring in the background every time the worker came over the intercom and she was too confused for me to even order. I was told to hold on and then she never came back.
Merrylton Timberlake
My visit to Sonic took a bit longer than expected the wait was definitely on the long side but I still left feeling good thanks to Courtney, the employee who brought out my order. She was incredibly kind, respectful, and had such a positive attitude that it honestly made the whole experience better. It’s small gestures like that that make a big difference to people who aren’t having a good day to begin with people.
Atmosphere: 4
Food: 3
Service: 5
Curtis Dill
Couldn't take cards
Atmosphere: 1
Food: 1
Service: 1
Kierstin Ewing
Worst sonic I've been to in long time honestly. Been this way for the last year at least. Cold food, missing items, overcooked yet somehow still cold tatter tots and more missing items, all for just $46. What a joke. Will be going to the Aubrey location again from now on.
Not the fastest but no sonic is. Food is always good, staff is super friendly and polite.
Atmosphere: 5
Food: 5
Service: 5
James Harrington
I ordered a large onion ring and the posted it as regular. The fixed the order and charged the extra $0..81 and put a regular onion ring in a larger bag. Come on people, you can do better.
Atmosphere: 2
Food: 5
Service: 2
Redwood P
It's fast food it was good service was quick
Atmosphere: 3
Food: 4
Service: 4
Mandi Valdez
Good food!
Anthony Hypolite
The young white lady, I do not know her name. That brought me my order on the outside. Because I order as a Truck Driver and ate on the outside. She was very disrespectful and very rude. And when I told her, I don’t know if she’s having a bad day or what She had a even worse attitude with me and went made up told her manager I’m assuming to tell me to leave because I was harassing her. And threatened me to call the cops on me if I wouldn’t leave. I’m just a Truck Driver trying to get a meal and sit down and let 30 minute go by to go back to work driving 18 Wheeler and I didn’t want any drama or problems so I will threaten to leave by the manager for whatever the young lady went and told her. So I politely left. And this is not the way you run a business. I would never eat there again. No matter how hungry or Evenon any break I would never stop there again.
This Sonic is a joke. They can't take an order without getting it completely wrong and are too incompetent to fix it.
Atmosphere: 1
Food: 1
Service: 1
The food was what you want from sonic, crispy things crispy and burgers burgered, but what sets this sonic apart is the staff is friendly and patient, from taking your order to the carhop handing it to you with a smile.
Atmosphere: 5
Food: 5
Service: 5
Better than my sonic
Atmosphere: 3
Food: 3
Service: 5
The people/staff were pleasant and the Christmas decorations are pretty, but they were out of cheese (so no burgers) and out of all hotdogs.... so the person ordering food needs help.
Atmosphere: 4
Food: 1
Service: 5
I've gotten terrible service, replete with side eye, every single time I've ever visited the Sonic in Pilot Point off 377. (I gave them 6 separate chances, all 1 week apart.)
Fries were soggy, it took 4 times moving to different stalls to get an answer after hitting the button, service with a side-eye when i did get an answer they sounded annoyed, burgers always had fixings I'd asked them not to put on it, drink had ice all 6 times despite requesting no ice, soda was flat 4 times out of 6, and despite always leaving a tip anyways the bad service results were the same all 6 times.
I cant imagine anything you could do to make it up at this point. I'd have to have Stockholm syndrome to let you try. It's very difficult to make me leave a bad review, but somehow ya'll managed it. I'll never come back here again.
For the record, Sonic is my favorite fast food, and still is; just not THIS sonic. I just don't like the way this location manages its business.
Atmosphere: 5
Food: 1
Service: 1
I ordered my food, and asked for ketchup with my order. When I received my order I asked again did y'all put ketchup in the bag and I was told that it was in there, but it was not. I also ordered a chili cheese wrap. When I bit into it there was no chili, so I had to come back and inform them that it wasn't made correctly. They made me another one, this time it was just a sloppy as tortilla filled with chili. The quality was horrible and unacceptable.
Food: 1
Service: 3
Consistently baffled by the service. Wrong orders, double charged, etc. Especially the evening shift. Tonight we just left. I could hear music blaring in the background every time the worker came over the intercom and she was too confused for me to even order. I was told to hold on and then she never came back.
My visit to Sonic took a bit longer than expected the wait was definitely on the long side but I still left feeling good thanks to Courtney, the employee who brought out my order. She was incredibly kind, respectful, and had such a positive attitude that it honestly made the whole experience better. It’s small gestures like that that make a big difference to people who aren’t having a good day to begin with people.
Atmosphere: 4
Food: 3
Service: 5
Couldn't take cards
Atmosphere: 1
Food: 1
Service: 1
Worst sonic I've been to in long time honestly. Been this way for the last year at least. Cold food, missing items, overcooked yet somehow still cold tatter tots and more missing items, all for just $46. What a joke. Will be going to the Aubrey location again from now on.
Food: 1
Restaurantji Recommends
Not the fastest but no sonic is. Food is always good, staff is super friendly and polite.
Atmosphere: 5
Food: 5
Service: 5
I ordered a large onion ring and the posted it as regular. The fixed the order and charged the extra $0..81 and put a regular onion ring in a larger bag. Come on people, you can do better.
Atmosphere: 2
Food: 5
Service: 2
It's fast food it was good service was quick
Atmosphere: 3
Food: 4
Service: 4
Good food!
The young white lady, I do not know her name. That brought me my order on the outside. Because I order as a Truck Driver and ate on the outside. She was very disrespectful and very rude. And when I told her, I don’t know if she’s having a bad day or what She had a even worse attitude with me and went made up told her manager I’m assuming to tell me to leave because I was harassing her. And threatened me to call the cops on me if I wouldn’t leave. I’m just a Truck Driver trying to get a meal and sit down and let 30 minute go by to go back to work driving 18 Wheeler and I didn’t want any drama or problems so I will threaten to leave by the manager for whatever the young lady went and told her. So I politely left. And this is not the way you run a business. I would never eat there again. No matter how hungry or Evenon any break I would never stop there again.
Atmosphere: 1
Service: 1
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