Pathetic Service … eating on napkins as even after asking multiple times nobody even gave a plate
Atmosphere: 1
Food: 1
Service: 1
Dave Shmuckler
Terrible food quality and service, and extremely over priced.
Daryl AnDrayus Shaw
I did not get Service on This Visit. That's why I gave This Location "1"
Service: 1
Bob Gregory
Stopped in for gift certificates and the help was great. Appreciate their willingness to find good options for the card.
Atmosphere: 4
Service: 5
Amir Janbakhsh
Terrible service, the pick up section is an absolute mess, you have to wait a long time even for a small order, it seems the manager doesn’t care at all, definitely not coming back…
Atmosphere: 1
Service: 1
Juan Echevarria
Updated part. Posted this over a year ago and noticed someone reported my review that it went back to pending. Days after this incident I spoke with a manager over the phone days later and she dismissed me like she didnt care or it was fake even though I took a pic of the raw chicken they served me. I used to go there with my family at least once a month. Original review: Horrible experience overall. Went there with my parents at 5pm on sat the 22nd. It wasn't busy (half tables open). It took around 5 mins to get greeted. The worse part was that we got served RAW chicken wings (one of them was red raw by the bone). I ended up with food poisoning. It's 4:45 am now writing this and I've been with diarrhea and fever since around 1am. When I noticed the most RAW wing I waived the manager down who was near by and showed her the raw chicken bone and she said it wasn't raw that its just the veins in a condescending manner. Like seriously? The chicken bone was clearly RED. She offered to make a few more. Which I was fine with but why make an excuse when it was clearly RAW. For my entree, I had ordered a medium-rare rib eye and told the server I wanted a warm red center. He said he'd order it rare to avoid being over cooked and incase it's under cooked it, they could cook it up a temp quick. Received the ribeye and the center was raw. It was raw cold rare center, which the server noticed and said it can be fixed fast and took it back to have them cook it up a bit. The manager brought it out fast the 2nd time and asked me to cut it and it was still under cooked, (it looked the same, cold rare) which she agreed it was rare. I told her I wanted a warm red center. She took it back and after a few minutes the server brought it and at this point the steak was way over cooked. It was medium-well to well done (all gray, no pink at all). The server noticed it was over cooked and apologized. I tried to eat a piece to see if i could eat it since everyone at my table were half way through their meal at this point. The steak was tough to chew so I asked for them to take it back bc I wouldn't enjoy it being over cooked. The server apologized and said he could have them remake it but I told him no bc everyone at the table would be done eating by the time I'd get it. The manager never came back to the table and we were told that she's the General Manager, which seems like she needs ppl skills. Also when I got home I looked at the receipt and noticed that the 18% tip I selected didn't make sense to the total tab. The tip was high (almost 30% of total $48 spent). It seems like it 18% option included tipping on the ribeye that I didnt eat. I was cool with tipping 18% on our tab since the server was nice and friendly even though we waited over 5 mins for him to refill on our non alcoholic drinks, and had a bad experience with the food but I'm not cool with a tip % option that includes tipping on a $23 steak that was made wrong and I didn't eat it or the sides.
Atmosphere: 4
Food: 1
Service: 3
Sean Lewis
Only one other couple at the bar and took 10-15 minutes to even order food and drink at same time. Another 7 minutes to get a drink. 2 bartenders and this has to be the worst chilis bar ever. Only saving grace was Classic Nachos. Sad to see place like this suffer for bad bartenders.
Atmosphere: 2
Food: 3
Service: 1
Ailiesha Jones
I recently ordered through uber eats for a steak and for it to be cooked WELL DONE. I received my steak & it was rare & bloody as hell. I tried requesting a refund through uber and they said due to it being a food safety issue I needed to contact the merchant directly and speak with a manager about a refund. I did that when I called the person put me on hold to get a manager he hung up after 2 mins I called back & he said he hung up because the manager said to contact uber. He tried to get the manager on the phone but it seemed as if the manager refused by the time the manager was on the phone he denied me a remake order I didn’t care for the refund so much but more so the manager should have had the decency to want to remake it due to the issue. NOPE he was rude & insisted that there was nothing he could do so not only did I not get a refund from uber but chilis refused to accommodate me (the customer) by offering for the item to be remade properly. I will post a picture of the “well done” steak I was SUPPOSED to receive.
Food: 1
Service: 1
Michael Fox
Ok sort of place, Nothing to write home about. Works for the wife & me.
Atmosphere: 3
Food: 3
Service: 4
Saqib Khanani
Gave 2 star overall instead of 1 was for the service. Service was the only positive from my experience and went downhill from there. Food was a miss all around. Wife and I had the Big Smash Burgers, they were both dry and unseasoned. Not even close to the one I had at their Allen location. We also got the volcano cake, since we had it multiple times at the Allen location to redeem the meal, it was a major disappointment. Lava cake that was missing lava, plus it was dry. I mean they are known for their lava cake so I thought it was a safe bet. I would highly recommend avoiding this location.
no because how are you going to charge us for a birthday cake and chips and salsa we didn’t even ask for 😭
Richard Wagoner
Food was ok. Service was very fast and friendly
Atmosphere: 4
Food: 3
Service: 5
Nikki Snyder
Food and atmosphere were great, man do they make a good burger. But our waitress had 0 interest in even walking by our table & we never were able to get refills for our drinks. Besides that one time, we always enjoy chili's !
Atmosphere: 5
Food: 5
Service: 2
puneet dua
Visited with family, great service, and atmosphere. The food was ok overall.. pasta was too cheesy 🧀 but the burger was delicious!!
Pathetic Service … eating on napkins as even after asking multiple times nobody even gave a plate
Atmosphere: 1
Food: 1
Service: 1
Terrible food quality and service, and extremely over priced.
I did not get Service on This Visit. That's why I gave This Location "1"
Service: 1
Stopped in for gift certificates and the help was great. Appreciate their willingness to find good options for the card.
Atmosphere: 4
Service: 5
Terrible service, the pick up section is an absolute mess, you have to wait a long time even for a small order, it seems the manager doesn’t care at all, definitely not coming back…
Atmosphere: 1
Service: 1
Updated part. Posted this over a year ago and noticed someone reported my review that it went back to pending. Days after this incident I spoke with a manager over the phone days later and she dismissed me like she didnt care or it was fake even though I took a pic of the raw chicken they served me. I used to go there with my family at least once a month.
Original review: Horrible experience overall. Went there with my parents at 5pm on sat the 22nd. It wasn't busy (half tables open). It took around 5 mins to get greeted. The worse part was that we got served RAW chicken wings (one of them was red raw by the bone). I ended up with food poisoning. It's 4:45 am now writing this and I've been with diarrhea and fever since around 1am. When I noticed the most RAW wing I waived the manager down who was near by and showed her the raw chicken bone and she said it wasn't raw that its just the veins in a condescending manner. Like seriously? The chicken bone was clearly RED. She offered to make a few more. Which I was fine with but why make an excuse when it was clearly RAW. For my entree, I had ordered a medium-rare rib eye and told the server I wanted a warm red center. He said he'd order it rare to avoid being over cooked and incase it's under cooked it, they could cook it up a temp quick. Received the ribeye and the center was raw. It was raw cold rare center, which the server noticed and said it can be fixed fast and took it back to have them cook it up a bit. The manager brought it out fast the 2nd time and asked me to cut it and it was still under cooked, (it looked the same, cold rare) which she agreed it was rare. I told her I wanted a warm red center. She took it back and after a few minutes the server brought it and at this point the steak was way over cooked. It was medium-well to well done (all gray, no pink at all). The server noticed it was over cooked and apologized. I tried to eat a piece to see if i could eat it since everyone at my table were half way through their meal at this point. The steak was tough to chew so I asked for them to take it back bc I wouldn't enjoy it being over cooked. The server apologized and said he could have them remake it but I told him no bc everyone at the table would be done eating by the time I'd get it. The manager never came back to the table and we were told that she's the General Manager, which seems like she needs ppl skills. Also when I got home I looked at the receipt and noticed that the 18% tip I selected didn't make sense to the total tab. The tip was high (almost 30% of total $48 spent). It seems like it 18% option included tipping on the ribeye that I didnt eat. I was cool with tipping 18% on our tab since the server was nice and friendly even though we waited over 5 mins for him to refill on our non alcoholic drinks, and had a bad experience with the food but I'm not cool with a tip % option that includes tipping on a $23 steak that was made wrong and I didn't eat it or the sides.
Atmosphere: 4
Food: 1
Service: 3
Only one other couple at the bar and took 10-15 minutes to even order food and drink at same time. Another 7 minutes to get a drink. 2 bartenders and this has to be the worst chilis bar ever. Only saving grace was Classic Nachos. Sad to see place like this suffer for bad bartenders.
Atmosphere: 2
Food: 3
Service: 1
I recently ordered through uber eats for a steak and for it to be cooked WELL DONE. I received my steak & it was rare & bloody as hell. I tried requesting a refund through uber and they said due to it being a food safety issue I needed to contact the merchant directly and speak with a manager about a refund. I did that when I called the person put me on hold to get a manager he hung up after 2 mins I called back & he said he hung up because the manager said to contact uber. He tried to get the manager on the phone but it seemed as if the manager refused by the time the manager was on the phone he denied me a remake order I didn’t care for the refund so much but more so the manager should have had the decency to want to remake it due to the issue. NOPE he was rude & insisted that there was nothing he could do so not only did I not get a refund from uber but chilis refused to accommodate me (the customer) by offering for the item to be remade properly. I will post a picture of the “well done” steak I was SUPPOSED to receive.
Food: 1
Service: 1
Ok sort of place, Nothing to write home about. Works for the wife & me.
Atmosphere: 3
Food: 3
Service: 4
Gave 2 star overall instead of 1 was for the service. Service was the only positive from my experience and went downhill from there. Food was a miss all around. Wife and I had the Big Smash Burgers, they were both dry and unseasoned. Not even close to the one I had at their Allen location. We also got the volcano cake, since we had it multiple times at the Allen location to redeem the meal, it was a major disappointment. Lava cake that was missing lava, plus it was dry. I mean they are known for their lava cake so I thought it was a safe bet. I would highly recommend avoiding this location.
Atmosphere: 3
Food: 1
Service: 4
Recommended dishes: Molten Chocolate Cake, Burger
Restaurantji Recommends
no because how are you going to charge us for a birthday cake and chips and salsa we didn’t even ask for 😭
Food was ok. Service was very fast and friendly
Atmosphere: 4
Food: 3
Service: 5
Food and atmosphere were great, man do they make a good burger. But our waitress had 0 interest in even walking by our table & we never were able to get refills for our drinks. Besides that one time, we always enjoy chili's !
Atmosphere: 5
Food: 5
Service: 2
Visited with family, great service, and atmosphere. The food was ok overall.. pasta was too cheesy 🧀 but the burger was delicious!!
Atmosphere: 5
Food: 4
Service: 5
Great food. Great service.
Atmosphere: 5
Food: 5
Service: 5
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