The food quality at this particular location was very poor, I paid $26 for two bowls and expect better food. My wife sent hers back because the chicken was cold. Very disappointed and sad to see the poor quality in the food.
Atmosphere: 2
Food: 1
Service: 3
Dindar Ali
Rice is practically raw. Very hard. It’s one of the main dish so always annoying when that ruins the whole meal. Couldn’t eat it anymore.
Atmosphere: 4
Food: 2
Service: 4
Natacha Martinez
Dirty place, tables are always dirty and the staff are disrespectful
Tim Lam
This Chipotle location is not one of my favorites. Some of their people here are awesome, but there are others that don’t seem like they want to be there. They seem like they’re overworked at times and there have been instances where there’s a decent line of customers when we were there. They have also rang me up incorrectly, which I can understand as the times that has happened they were scrambling to get to the next client. Best to order ahead through their app. Just be sure to build in a buffer as their “promised time” seems more of a suggestion.
Atmosphere: 4
Food: 5
Service: 3
Ravi Verma
I’m updating my review because of a horrible experience recently.
Used to get great service here but last time we had a server who was an absolute jerk to my child who was trying her best to be kind and polite to him.
You need to be really messed up to be unkind to a child who is being kind to you.
I complained to Chipotle and I still haven’t heard back from anyone.
Hope this was a one time deal and not the norm. Please keep my experience in mind if you are thinking of going here.
Atmosphere: 1
Food: 1
Service: 1
Sharicka G
Ordered two bowls in the app and paid almost $30.00. Picked up the food with no name printed to separate the bowls. Why ask for names in the app if you’re not gonna use them??? Food is ALWAYS cold when you pick it up. Portions are never consistent even though I paid for double portions. Poor quality and service. Plus this location is always dirty.
Atmosphere: 1
Food: 1
Service: 1
Sarah Graham
At 11:30am they did not have white rice, chicken, sofritas, or fajita vegetables ready. Poor customer service.
Myia Smith
Do NOT patronize here UNLESS you enjoy mediocre service and lazy workers! I have been to this location several times because it is the closest in range however it is one of the WORST locations! The workers are LAZY. The line counters are ALWAYS dirty. & the little person with the dreads has a GOD AWFUL attitude with HORRIBLE customer service. They are ALWAYS out of items and they WILL run out of rice by 8:00 PM and refuse to make more even if they are NOT due to close until 11 PM. This location needs to be shut down IMMEDIATELY! The portions are skimpy and the chips ARE ALWAYS STALE!!! For a $13 bowl I’d expect a better experience and I will no longer patronize THIS particular chipotle!!!!
Atmosphere: 1
Food: 1
Service: 1
Karen Zoff
I paid $21.27 for this meal. I specifically asked to wait for the fresh meat that was still cooking, but the employees decided to serve me what they wanted instead. When I told them again that I wanted to wait for the fresh meat, both insisted, “This is fresh,” and went ahead and served it anyway. I was also charged $7 extra for double meat, yet what I received was cold. This is what it looked like. I rarely leave reviews, but I had to this time. I will never go back here.
josue colmenero
I came an hour before close on 10/19/2025 and the chipotle was already almost completely closed. The chairs were up and the light for the sign outside was off. I walked in and was ignored initially. I was treated absolutely terribly, and it seemed that the servers were disgusted by me even coming. They handled the food horribly and treated me rudely. I noticed rolled eyes and many sighs. I highly recommend going to another place where the service is probably nicer and your food is treated better.
One of the worst Chipotles I've ever been to. They are so cheap and my bowl wasn't even halfway full. Terrible employees that are so slow and the line was ridiculously long for no reason. I'm avoiding this location and would suggest others do the same.
Cynthia Hall
I stood in line a long time. My chips were stale. My bowl was cold. Not eating no more chipotle.
Atmosphere: 1
Food: 1
Service: 1
CARPET DOCTOR Carpet Repair and Installation
Very disrespectful lazy manager and workers. Why do I have to go to the other side of plano to get good service at Chipotle
The food quality at this particular location was very poor, I paid $26 for two bowls and expect better food. My wife sent hers back because the chicken was cold. Very disappointed and sad to see the poor quality in the food.
Atmosphere: 2
Food: 1
Service: 3
Rice is practically raw. Very hard. It’s one of the main dish so always annoying when that ruins the whole meal. Couldn’t eat it anymore.
Atmosphere: 4
Food: 2
Service: 4
Dirty place, tables are always dirty and the staff are disrespectful
This Chipotle location is not one of my favorites. Some of their people here are awesome, but there are others that don’t seem like they want to be there. They seem like they’re overworked at times and there have been instances where there’s a decent line of customers when we were there. They have also rang me up incorrectly, which I can understand as the times that has happened they were scrambling to get to the next client. Best to order ahead through their app. Just be sure to build in a buffer as their “promised time” seems more of a suggestion.
Atmosphere: 4
Food: 5
Service: 3
I’m updating my review because of a horrible experience recently.
Used to get great service here but last time we had a server who was an absolute jerk to my child who was trying her best to be kind and polite to him.
You need to be really messed up to be unkind to a child who is being kind to you.
I complained to Chipotle and I still haven’t heard back from anyone.
Hope this was a one time deal and not the norm. Please keep my experience in mind if you are thinking of going here.
Atmosphere: 1
Food: 1
Service: 1
Ordered two bowls in the app and paid almost $30.00. Picked up the food with no name printed to separate the bowls. Why ask for names in the app if you’re not gonna use them??? Food is ALWAYS cold when you pick it up. Portions are never consistent even though I paid for double portions. Poor quality and service. Plus this location is always dirty.
Atmosphere: 1
Food: 1
Service: 1
At 11:30am they did not have white rice, chicken, sofritas, or fajita vegetables ready. Poor customer service.
Do NOT patronize here UNLESS you enjoy mediocre service and lazy workers! I have been to this location several times because it is the closest in range however it is one of the WORST locations! The workers are LAZY. The line counters are ALWAYS dirty. & the little person with the dreads has a GOD AWFUL attitude with HORRIBLE customer service. They are ALWAYS out of items and they WILL run out of rice by 8:00 PM and refuse to make more even if they are NOT due to close until 11 PM. This location needs to be shut down IMMEDIATELY! The portions are skimpy and the chips ARE ALWAYS STALE!!! For a $13 bowl I’d expect a better experience and I will no longer patronize THIS particular chipotle!!!!
Atmosphere: 1
Food: 1
Service: 1
I paid $21.27 for this meal. I specifically asked to wait for the fresh meat that was still cooking, but the employees decided to serve me what they wanted instead. When I told them again that I wanted to wait for the fresh meat, both insisted, “This is fresh,” and went ahead and served it anyway. I was also charged $7 extra for double meat, yet what I received was cold. This is what it looked like. I rarely leave reviews, but I had to this time. I will never go back here.
I came an hour before close on 10/19/2025 and the chipotle was already almost completely closed. The chairs were up and the light for the sign outside was off. I walked in and was ignored initially. I was treated absolutely terribly, and it seemed that the servers were disgusted by me even coming. They handled the food horribly and treated me rudely. I noticed rolled eyes and many sighs. I highly recommend going to another place where the service is probably nicer and your food is treated better.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
One of the worst Chipotles I've ever been to. They are so cheap and my bowl wasn't even halfway full. Terrible employees that are so slow and the line was ridiculously long for no reason. I'm avoiding this location and would suggest others do the same.
I stood in line a long time. My chips were stale. My bowl was cold. Not eating no more chipotle.
Atmosphere: 1
Food: 1
Service: 1
Very disrespectful lazy manager and workers. Why do I have to go to the other side of plano to get good service at Chipotle
Atmosphere: 1
Food: 2
Service: 1
The Staff was very engaged and inviting.
Atmosphere: 4
Food: 4
Service: 4
Never got my order.
Atmosphere: 1
Food: 1
Service: 1
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