Chipotle Mexican Grill
500 E Spring Creek Pkwy, Plano
(972) 379-3353
Recent Reviews
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It's a chain restaurant so the quality is what you would expect. It was slow there so when we walked in, every single employee was in their phones. It took them a bit to notice we were there to get service. Every table was dirty so I had to wipe one of them so we could eat there. Hopefully that's a one time deal, otherwise I would have to go back to the one on 75
Atmosphere: 3
Food: 4
Service: 1
Place is dirty and disgusting and employees just standing around. Food was good but this gm and manager should be ashamed
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Burrito Bowl
The food was stale, my stomach got hurting in an hour.
Atmosphere: 3
Food: 1
Service: 3
Salad bowl
Atmosphere: 4
Food: 5
Service: 5
Great customer service, they be chill and have some real good food
Atmosphere: 5
Food: 5
Service: 5
This Chipotle on Spring Creek is hands down the best one I’ve ever been to! The food is always fresh, perfectly seasoned, and served in generous portions. Everything tastes just right — from the rice and beans to the meats and toppings. You can tell the ingredients are high quality, and the staff take the time to make sure your order is exactly how you want it.
The restaurant is super clean and well-run, with a friendly and efficient team that keeps things moving even during busy hours. The vibe here is positive and organized, which really sets it apart from other locations.
If you love Chipotle, this is the one to go to — consistently excellent in every way. Five stars without a doubt!
Atmosphere: 5
Food: 5
Service: 5
4onz extra Meat costs $7 dollar That girl count each beans and rice
Atmosphere: 1
Food: 1
Service: 1
Stale chips. No matter the location.
Atmosphere: 3
Food: 3
Service: 3
On 9/5/25, I placed a ToGo order for pickup for my office place. I ordered 4 meals and one drink (a Topo Chico). Unfortunately, the portion sizes of the 2 burritos were extremely small and the drink was not included in the bag upon pickup. I immediately called the restaurant and was referred to the Chipotle customer service email. I did hear back from a representative that informed me a BOGO offer was added to my profile, which I was happy to receive. Upon logging into my chipotle account, I did NOT receive the BOGO offer. I then sent a follow up email along with 2 other follow up emails throughout last week regarding this issue with no response. I’ve decided to post here as a last ditch attempt to get this issue resolved.
I waited in line for half an hour. The food was good but even with two tortillas my burrito bursted
Atmosphere: 3
Food: 5
Service: 3
Restaurantji Recommends
Healthy and quick delicious food.
Atmosphere: 5
Food: 5
Service: 5
I come to this location every week. One of the workers even knows my full order by now (Diana), who is very sweet and friendly. I'm always given good portion sizes of everything. Not sure why there's so many negative reviews because as someone who goes often, I've never had a bad experience here.
Atmosphere: 5
Food: 5
Service: 5
Bad service, the lady totally forgot my order and let me wait for more than 20 minutes!
Atmosphere: 1
Food: 1
Service: 1
Rude employees, manager is rude and doesn’t care.
Atmosphere: 1
Food: 1
Service: 1
Walked in wasn’t greeted, walked up to order girl in the front is staring off into space didn’t acknowledge me until her coworker snapped her out of it then proceeded to still not greet me and hurried me up the line. She acted like me walking in there was an inconvenience to her. 0 customer service from everyone there. Won’t be going back to this location
Atmosphere: 1
Food: 1
Service: 1
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