Cookies & Cupcake By Design

Appreciate the great service accommodating some last minute gift orders during such a busy time.

I’ve ordered from Cookies by Design several times in the past and have always been pleased, but my recent experience was very disappointing. I placed an order for 7 dozen cookies for an event, and when I arrived, there were only 70 cookies. When I called to address the issue, I was told the order had been entered incorrectly they accidentally put 70 instead of 84.

Mistakes happen, but what was most frustrating was the response. Instead of offering a solution or apology, I was told I could pay for the cookies they didn’t make. That’s not the kind of customer service I expected, especially as a returning customer.

I hope management reviews this situation and makes improvements, because I’ve always loved their products but this experience really missed the mark.

Hours (close at 5:00) and not being open on Saturdays is deal breaker for most customers. Too bad 😔

Mouth. Watering. Iced cookies for the taste bud win. My goodness...

The shop prepared 2 dozen cookie favors for our baby shower. They looked amazing and tasted great. Everyone loved the idea - they were a big hit. Thanks so such for helping make our day perfect.

Atmosphere: 5

Food: 5

Service: 5

They prepared a custom dragon design for me for Chinese New Year at a reasonable price. I think it looks great! The cookie cake was very tasty too. I'll keep this place in mind for future events.

Atmosphere: 5

Food: 5

Service: 5

Called from out of state to place a special request order, TJ was incredibly helpful and professional. The cookies were a big hit as well. Thank you!

Service: 5

First order everything was great . Second order which I placed 4 days before the date I wanted them for , the Decadent Choc Cookies were not fresh but the rest definitely were . Please if we are placing an order and not picking it up till end of day ,the Cookies need to be baked same

Atmosphere: 5

Food: 4

Service: 5

Great Place to order cookies this is my first time and am glad that I found them.

I normally don’t review places, but I needed to highlight how impressed I was with their decorated cookies. Other places have beautifully decorated cookies, but taste terrible. This place has both great decoration and delicious cookies. Highly recommend!

Beautiful presentation with the Unicorns and tasty cookies!

Cookies looked great and everyone inside was super nice!

Have never had a bad experience here! Very helpful and accommodating when I needed very from their set bouquets.

Easy to access website, easy to order on website, same day delivery, arrangement gorgeous, reasonable in price, and delicious. Never know when something needed at last minute of returning from hospital. Convenient. Mom loved them! Thanks!

Fantastic job by Kat and Team on a large order of Engagement Cookies. They were fresh, delicious, and ready on time! Many comments received on how beautifully designed they were and how good they tasted. Thank you, Kat, for making our event extra special!