Dairy Queen

2240 Coit Rd, Plano
(972) 905-5767

Recent Reviews

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jake vincent

Need. Cleaning. And. Vegetable are. Old

Atmosphere: 2

Food: 3

Service: 3

David Flores

Ordered a New York cheesecake blizzard. My wife and I took a bite and there was no cheesecake. I called and the lady said that they blend the cheesecake with the ice cream. Defeats the whole point of the cheesecake bites that are promoted on the website and tv. The past few times I’ve ordered it; they’ve given me a blizzard with the bites. Lady had a bit of an attitude when we said we had gotten the bites of cheesecake with the blizzard before. The second one still didn’t have any bites of cheesecake rather was blended in again.

CK Hello

Not a very kind team. My friend and I came in two and a half hours before closing, yet we were treated as if we had walked in after they closed for the night. No greeting, no acknowledgment, even though three employees watched us walk in and we waved and said hello. The girl at the register didn’t look up, didn’t speak, and didn’t make eye contact the entire time. We just said our order because she wasn’t communicating at all and we didn’t even get to finish our order before she pointed for us to pay. I could tell she did not want to take our order, so I just left it at ice cream instead of the food we had originally planned to get for dinner. It felt unexpectedly rude and tense from the start, and I do not know any of these people personally, so I was a bit shocked to be treated as if I had done something. When our food came out, what seemed like the manager on shift made the comment, “You need to eat and leave quick, we are closing in two hours,” in a tone that made it clear we weren’t welcome. While we were eating, the staff kept looking over at us, loudly cleaning and shutting things down as if we were holding them up, even though the store was supposed to be open for two more hours. At one point, one of the employees loudly said that we were annoying them to another worker, which was shocking because we weren’t talking, messy, or asking for anything. We were literally just sitting and eating. I even asked if they were closing early or if they would have preferred us to go through the drive-thru, but no one said anything and one worker just laughed to themselves. What made it worse was that we had come in because something tragic had happened to my friend earlier that week, and all we wanted was some dinner and ice cream. To be treated like an inconvenience during that was honestly surreal? I worked in the food industry for nine years, all through high school and putting myself through college, so I fully understand how tiring, exhausting, and grueling closing shifts are. I know what it’s like to want to go home, finish homework, or simply relax after a long day, because those shifts are both physically and emotionally draining. I have compassion for that, and I respect the people who work those shifts. But even with that understanding, this experience still felt targeted and unnecessarily unkind. I truly hope I’m the only one they have treated like this, because you never know what a customer is going through or who they might be. I’ve even seen coworkers speak rudely to someone who turned out to be from corporate, and that coworker was let go. Behavior like that can hurt people, and it can hurt the store, even in small, quick interactions. I’ve been coming to this DQ since it opened in 2016, and I just really hope management takes a closer look at what’s going on during these evening shifts. As we were on the way out one of the workers said, “Thank the Lord”, truly one of the most unnecessarily rude and targeted experiences I have had anywhere. If one does not like customers dinning or servicing customers, I think the team is in the wrong service.

Debbie Rivera

Went thru drive thru...ordered chicken strip basket.
Strips looked like nuggets and were burnt! Toast was not toasted just hard dried bread! Gravy was cold! Received handful of cold fries!
11-11-2025 @ 9:15
Needless to say I won't be back! Wish I could get refund!!!🤮🤦‍♀️😤

Food: 1

Service: 1

Carlo Esposito

Friendly service. Fresh fries and delicious blizzards!

Atmosphere: 5

Food: 5

Service: 5

Nicole Timms

I haven't had Dairy Queen in a while so decided to go through the drive through since I was on this side of town. Ordered 2 chicken strip baskets with gravy, no drinks. One with a large tater tot. Cost ~$23. It was barely any tots compared to the basket with the regular fries having a larger amount. I stay 20 minutes away and roads were now wet from a storm. So I'm like okay, let me just make the best of it. Open to see that my gravy is only halfway filled... Seriously? Why even ask me if I wanted gravy if you didn't have any? Doesn't make since... I usually have pictures, but when you have a hungry child and not enough food is provided, it then leaves me to use my OWN resources to make it be what it should have been when I paid. Should not be spending on fast food to then still end up using my own resources, just to keep the dry chicken from killing me because you cooked it til the meat is exposed! Its heavily breaded! Make it make sense!

Food: 1

Service: 1

Tex, Ma'am

Dairy Queen never let's this country boy down. Friendly young man who helped me out. Clean restaurant! First time into that DQ!! Thank you 🤠

Atmosphere: 5

Food: 5

Service: 5

MA “MAG” Gray

Thanks for the hunger buster jr.. with cheese combo!

Atmosphere: 4

Food: 5

Service: 5

Eileen Anderson

I don't think french fries are supposed to be crunchy on the inside.

Lyudmila

I love their ice cream, it's very tasty.

Food: 5

Jaye Thompson

The person through the drive-through couldn’t take my scan to get a reward to dessert and kept telling me that I needed a code. It was unfortunate as a out-of-state traveler my app didn’t allow for me to have a code. I could either make a online purchase, or they could scan to redeem my rewards after repeatedly being told that a code was needed, seeming as if I would not still purchase the dessert and that at the point of time, the service was so poor. I just wanted to get my dessert regardless of being unable to redeem my free rewards the dessert was delicious and I went on about my way.

Atmosphere: 1

Food: 5

Service: 2

Stephanie Ooten

Best DQ I've ever been to. Workers were not to friendly but the food and atmosphere was perfect. It wasn't freezing cold and no music. I am about to the point of walking out of every restuarant that plays music of any kind. I don't go to restuarants to listen to loud music. Very clean place. I will come back. The hamburger and fries were great.

Atmosphere: 5

Food: 5

Service: 4

gina “pelusa” llanas

Friendly service!!! Although it seems they are always hiring, like they are short staffed most of the time, the food is fresh and the people are nice!

Atmosphere: 5

Food: 5

Service: 5

Chyna Ivery Ivery

FIX YOUR GOOGLE HOURS!! Wasting my time and gas

V

Black stuff floating in my soda, the check tasted old and very dried out.

Atmosphere: 1

Food: 1

Service: 2

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