The atmosphere, food and service were great! Even had a one man band playing on 3rd floor patio. Definitely coming back!
Catie C.
Didn't even make it past the hostess stand. Came in for lunch this morning and the place was completely dead. My friend was taking me to lunch because my mom just passed away and the girl at the front completely ruined our experience that we had to leave. She was so concerned about our Stanley cups in our hands that it was like we committed a crime. Oh those are not allowed it's against the rules. LOL we just walked over from our Pilates class at Urban Core so we had our water mugs with us. I have never once had anyone at a restaurant tell me we could not take our Stanley mugs to our table. We had no intention of drinking our water "gasp". We left and went to Urban Seafood and they happily accepted us with our Stanley cups in hand with not one mention of it. Urban owns a Pilates studio so obviously girls are going to be walking over to eat directly from class. I will not be returning to such classless customer service.
Holly S.
Came in recently at 9pm on a Saturday night. This place runs to their own beat and doesn't seemed concerned with good customer service. It took the waitress 10 minutes to come over but our table was passed many times by other employees which never greeted us. We ordered drinks and queso. It took 15 minutes to get the it and it had been sitting because there was a layer of film on top. We ordered quesadillas and flautas. Flautas were good but quesadillas had a weird flavor. We ordered the smores afterwards. The fire would not get hot enough to even warm the marshmallows. A manager came over and proudly said he would take half off the cost of the almost $16 dessert. Paying $8 for hersheys, graham crackers and marshmallows we couldn't heat didn't sit right. Our server had long hair which was down. As a person who doesn't like hair in their food, this was worrisome and not professional.
Athena B.
Service great!.....enchiladas not so good... Ate only half the food... Staff great....enchiladas bad!
Pam K.
The food was great. Uts the second time I've been here and got tacos and this time tortilla soup and brisket enchiladas. Maragaritas are really good, great service and the food came quickly. Good atmosphere as well!
Christina F.
Food, drinks, dessert, vibe, and customer service is always great here! My husband and I come here just about every friday, Terra always greets us and provides the best customer service. I've been a customer here since 2015, I've introduced so many friends and coworkers to this spot and everyone always loves it. Always a good time
Alicia L.
Everybody enjoyed their food, and Jay was the best server. He was so nice and attentive
Cassedy C.
Urban Rio is a hidden gem tucked away in downtown Plano. We were impressed with service and quickly ordered our food. We started with their chicken flautas and got the house-smoked brisket tacos for dinner. My favorite was their tres leches cake drizzled with strawberry sauce and topped with fresh strawberries. Highly recommend stopping by.
Irene M.
A nice touch with the chips and salsa is the refried black bean dip that is served when you are seated. The black bean dip, seems to have a touch of cinnamon, which makes it unique. The pork carnitas were very good. The carnitas are shredded with a touch of crisp to them. Served with your choice of corn or flour tortillas and selected the flour tortillas. Three tortillas come with the order, which were perfect amount for the meal. If you want a sampler of items, get a soup and an appetizer. The tortilla soup was flavorful with chicken, bits of carrots, potatoes, and topped with avocado. The could have been a little warmer as it cooled off rather quickly. The picadillo beef empanadas are a perfect combination of ground beef, potatoes, carrots and cheese (and spices). The staff were friendly and the service was good.
Susan S.
The food is still good but most items have gotten more expensive. On top of the higher prices, you'll gain experience in being nickel-and-dimed. $1.00 for 2 pats of butter in parchment paper $1.00 for a sliced jalapeño $1.25 for sour cream (less 2 oz) $1.50 for a few tortillas
Urban Rio gets one star from me tonight on a complete lack of customer service by the bartender. Instead of simply grabbing my online order, which was sitting on the counter maybe ten feet away from him, he told me I needed to walk back to the front of the restaurant and speak with the hostess who handles to-go orders. Mind you, she was busy with customers coming into the restaurant and would have to walk all the way back to the bar (where I was) to go retrieve my order. Maybe for sake of efficiency, put the to-go orders up front if the hostess is going to be responsible for them. I guess that's what I get for leaving an 18% tip... on an online order.
Tiffany J.
Hosted a private event here and had a wonderful experience. The space was perfect - and the event coordinator was amazing to work with. She was so helpful, organized and made the entire planning process so easy. The food (taco bar) and drinks were delicious and the service was great as well.
Denise S.
Upscale Mexican restaurant that has creative dishes and great service. Both food and drinks are good!
Kara H.
You must go here!!! The service is always great but the food is even better. The fuego sauce is good with EVERYTHING but honorable menu mentions are the fuego fajitas, the tamale pot pie and brisket quesadillas. The table side s'mores are also delicious and worth it!
Suchitra P.
This place is a hidden gem! Nestled in a bright little corner in downtown Plano, this place serves the best Mexican food. The stuffed avocado is one of their best dishes and their enchiladas and quesadillas are awesome too. Even their molten lava cake was amazing! And to top it all, their service is impeccable! Our server Angela was so polite and intelligent as well. She would anticipate what we needed well ahead of time. I took my family and close friends there for the first time and they all said that they'll definitely go back.
The atmosphere, food and service were great! Even had a one man band playing on 3rd floor patio. Definitely coming back!
Didn't even make it past the hostess stand. Came in for lunch this morning and the place was completely dead. My friend was taking me to lunch because my mom just passed away and the girl at the front completely ruined our experience that we had to leave. She was so concerned about our Stanley cups in our hands that it was like we committed a crime. Oh those are not allowed it's against the rules. LOL we just walked over from our Pilates class at Urban Core so we had our water mugs with us. I have never once had anyone at a restaurant tell me we could not take our Stanley mugs to our table. We had no intention of drinking our water "gasp". We left and went to Urban Seafood and they happily accepted us with our Stanley cups in hand with not one mention of it. Urban owns a Pilates studio so obviously girls are going to be walking over to eat directly from class. I will not be returning to such classless customer service.
Came in recently at 9pm on a Saturday night. This place runs to their own beat and doesn't seemed concerned with good customer service. It took the waitress 10 minutes to come over but our table was passed many times by other employees which never greeted us. We ordered drinks and queso. It took 15 minutes to get the it and it had been sitting because there was a layer of film on top. We ordered quesadillas and flautas. Flautas were good but quesadillas had a weird flavor. We ordered the smores afterwards. The fire would not get hot enough to even warm the marshmallows. A manager came over and proudly said he would take half off the cost of the almost $16 dessert. Paying $8 for hersheys, graham crackers and marshmallows we couldn't heat didn't sit right. Our server had long hair which was down. As a person who doesn't like hair in their food, this was worrisome and not professional.
Service great!.....enchiladas not so good... Ate only half the food... Staff great....enchiladas bad!
The food was great. Uts the second time I've been here and got tacos and this time tortilla soup and brisket enchiladas. Maragaritas are really good, great service and the food came quickly. Good atmosphere as well!
Food, drinks, dessert, vibe, and customer service is always great here! My husband and I come here just about every friday, Terra always greets us and provides the best customer service. I've been a customer here since 2015, I've introduced so many friends and coworkers to this spot and everyone always loves it. Always a good time
Everybody enjoyed their food, and Jay was the best server. He was so nice and attentive
Urban Rio is a hidden gem tucked away in downtown Plano. We were impressed with service and quickly ordered our food. We started with their chicken flautas and got the house-smoked brisket tacos for dinner. My favorite was their tres leches cake drizzled with strawberry sauce and topped with fresh strawberries. Highly recommend stopping by.
A nice touch with the chips and salsa is the refried black bean dip that is served when you are seated. The black bean dip, seems to have a touch of cinnamon, which makes it unique. The pork carnitas were very good. The carnitas are shredded with a touch of crisp to them. Served with your choice of corn or flour tortillas and selected the flour tortillas. Three tortillas come with the order, which were perfect amount for the meal. If you want a sampler of items, get a soup and an appetizer. The tortilla soup was flavorful with chicken, bits of carrots, potatoes, and topped with avocado. The could have been a little warmer as it cooled off rather quickly. The picadillo beef empanadas are a perfect combination of ground beef, potatoes, carrots and cheese (and spices). The staff were friendly and the service was good.
The food is still good but most items have gotten more expensive. On top of the higher prices, you'll gain experience in being nickel-and-dimed. $1.00 for 2 pats of butter in parchment paper $1.00 for a sliced jalapeño $1.25 for sour cream (less 2 oz) $1.50 for a few tortillas
Restaurantji Recommends
Urban Rio gets one star from me tonight on a complete lack of customer service by the bartender. Instead of simply grabbing my online order, which was sitting on the counter maybe ten feet away from him, he told me I needed to walk back to the front of the restaurant and speak with the hostess who handles to-go orders. Mind you, she was busy with customers coming into the restaurant and would have to walk all the way back to the bar (where I was) to go retrieve my order. Maybe for sake of efficiency, put the to-go orders up front if the hostess is going to be responsible for them. I guess that's what I get for leaving an 18% tip... on an online order.
Hosted a private event here and had a wonderful experience. The space was perfect - and the event coordinator was amazing to work with. She was so helpful, organized and made the entire planning process so easy. The food (taco bar) and drinks were delicious and the service was great as well.
Upscale Mexican restaurant that has creative dishes and great service. Both food and drinks are good!
You must go here!!! The service is always great but the food is even better. The fuego sauce is good with EVERYTHING but honorable menu mentions are the fuego fajitas, the tamale pot pie and brisket quesadillas. The table side s'mores are also delicious and worth it!
This place is a hidden gem! Nestled in a bright little corner in downtown Plano, this place serves the best Mexican food. The stuffed avocado is one of their best dishes and their enchiladas and quesadillas are awesome too. Even their molten lava cake was amazing! And to top it all, their service is impeccable! Our server Angela was so polite and intelligent as well. She would anticipate what we needed well ahead of time. I took my family and close friends there for the first time and they all said that they'll definitely go back.