Firehouse Subs North Central Expressway

I love firehouse subs, but this is a terrible location. Slow, get orders incorrect and act shocked when you want them to fix it. Very disorganized.

This place is complete joke. Do yourself a favor and avoid this location.

Atmosphere: 1

Food: 1

Service: 1

First of all, I love Firehouse subs, just not this Firehouse subs.

We have eaten here twice, and that was more than enough to know we won't again. Service both times had felt awckward and unwelcoming. The term "side eye"best fits the employee manner of interaction with us. Each time they took our order, however neither time did it feel like they were engaged or cared.

Both times the food was crushed and compressed when we unwrapped it, though it tasted reasonable to what was expected. Besides appearance the first time the food satisfied. The second visit however made me so sick that I considered the emergency room and cancelled all next day plans to recover.

The first time we ate in, the second we took to-go, as we felt cramped while seated as they didn't have much room inside for standing customers, so they are forced to stand nearly on top of seated customers. The whole place just feels cramped and unwelcoming in contrast to other locations.

Over all at this time, avoid this location unless they get their business sorted out. Unfortunate for us as the location is close to work,

Atmosphere: 2

Food: 2

Service: 2

Not sure what is up with this location. It's designed more for takeout orders vs dining there. The staff seemed off and their attention was elsewhere. Almost as if we were an imposition. Overall, my experience was sketchy at best and resulted in my fiance getting food poisoning.

I love Firehouse Subs, but recommend you go to a different location.

Atmosphere: 1

Food: 3

Service: 1

Subs are great but the people working there should be retrained. Every time I’ve come here they’ve forgotten something in my order and caught an attitude when I asked for it. The last two times they’ve forgotten to make my Mac and cheese and the two Indian dudes acted like they had an attitude when I asked if they’d forgotten it. I’m literally sitting down right now still waiting for my Mac smh. Wish places hired people who understood southern manners.

Atmosphere: 1

Food: 4

Service: 1

I came in for my lunch break to grab a bite . When I came into the establishment, the line was all the way to the door. So I placed my order online, hoping it can be started to be worked on. After placing my order , I told the worker I was picking up an order and my name . The staff reassured me it was being worked on . Nobody checked online order tickets. After 15mins of waiting another staff member asked my name for my order and stated it would done in a few minutes. I waited another 15 mins , no order. All the customers that walked in received orders and pick ups . I asked the staff again and the staff stated my online order just came in . I told the staff I was on my lunch break which is only 30 mins. Staff just placed my order on the counter after 5 more min of waiting. The food was okay. But it wasn’t work waiting 30 plus mins . A sub shop should not take that long to prepare 2 sandwiches.

Atmosphere: 2

Food: 3

Service: 2

Wrong times posted. Made me miss 2 resturants. I arrived at 9:55

Atmosphere: 1

Food: 2

Service: 1

I had high hopes when I walked in smelled delicious. Ordered my food lady was abrasive. Got my food & my co workers food. Went back to work to find none of the sandwiches were correct, not even close. Completely different type of sandwiches than we ordered.

Atmosphere: 1

Food: 2

Service: 1

It’s an average sandwich shop. Similar to subway.

Atmosphere: 3

Food: 3

Service: 3

Yall don't close until 9 but canceled my food order at 8:28, don't advertise yourself as open if you're not going to provide the service.

Service: 1

The staff here are wonderful, and work as a great team.

Atmosphere: 5

Food: 5

Service: 5

Sandwiches are great, but these folks at the North Central Expressway location are always slow. Plano folks, order from the Coit location instead.

Atmosphere: 1

Food: 5

Service: 1

Love the chain but this location misses the mark for both service and though new feels like an old Subway location.

Atmosphere: 2

Food: 4

Service: 2

I have not been to a firehouse sub since pre pandemic days. I did not know about this location until today. There was a promo to buy a sandwich and get another free if your name starts with the letter BR. So I came fairly late at night and the manager was really kind and patient with me. The store was really clean. I assumed it was brand new but it's been around for a year now. I did not eat at the store but the sandwiches were delicious when we ate them at home. We will definitely be back for more sandwiches.

Atmosphere: 5

Food: 5

Service: 5

Lovely service! They even let us know about the daily deals and specials and they were extremely patient while I contemplated everything ?! Great dude great food ???

Atmosphere: 5

Food: 5

Service: 5