Food is great, but had TERRIBLE TERRIBLE SERVICE. Waitress and Management do not care about customers at all. Will not come back due to service received. When you order special menu items you would expect to be able to enjoy the presentation.Kid-friendliness: This restaurant could care less about kids. Horrible experience.
I came here to eat for a friend's birthday; we had made reservations weeks in advance and were so excited for the night! Our reservation included free valet, and of course, we knew it would be a bit busy due to prom season, so we made sure to come earlier. Unfortunately, I knew we would be late due to traffic, so I called, and no one answered. We had to walk on foot after we parked at the 4th-floor parking structure since there were no directions or instructions for where the free Kāi valet was located. After my 3rd call, they finally answered; I told them we would be 10 minutes late. Once we got there, we had to wait an extra 20 minutes. Even when we made a reservation, they kept saying that they were working on clearing our table. It wasn't till I got up and asked them about the delay that they started to help seat us. Although I will say the food was good, and we had a great server! Overall, I had a mediocre experience here and wished the service was better. Don't believe I will be back for a while though.
Atmosphere: 3
Food: 3
Service: 2
Shirley Rivera
We are a construction company in Las Colinas area that decides to drive to Plano to celebrate one of our colleagues birthdays there. Terrible service.Nice and interesting cocktail menu, but hard to get one. We got a $500 table and the waitress barely came to us. She was zero friendly and forgot to come to check on us the entire night. We were 11 people and ready for party, but couldn't get drinks.It is a shame that we couldn't order from the bar because we got that service table. Next time we will just go to the bar and order directly. Not recommend service. Because there is not service.They have a DJ, but there is not a place to dance.I would recommend this place to stop for a drink, not for gatherings or business hangouts.
Atmosphere: 3
Service: 3
Yadira Rivas
Alexa took amazing care of us she’s had amazing recommendations and great customer service. The food and drinks were phenomenal.
Atmosphere: 5
Food: 5
Service: 5
Brant Remenda
Wonderful Mezcal Cocktail. In Full Bloom.
Atmosphere: 5
Food: 5
Service: 5
Jazmin C
Food and drinks were phenomenal, and our waitress Lauren made our experience so much better!
Atmosphere: 5
Food: 5
Service: 5
Chip Carlson
Cane here on a first date. Everything was solid. After dinner, we switched to other side where dj was playing and danced until almost closing. Very fun time. Highly recommend.
Atmosphere: 4
Food: 4
Service: 4
N. Beezy
Food was subpar. Ambiance was nice and cute. Overpriced for an underwhelming experience.
Atmosphere: 5
Food: 1
Service: 3
Frank Barbato
I was visiting Dallas and I was invited by a diplomatic friend of mine to try an amazing hot and delicious restaurant. The food and presentation was amazing the flavor was outstanding and the atmosphere unparalleled not to mention the top shelf staff and management who took great care of us from the time we entered until the time we left ! By the way the Dj was exceptional as well ! If I were to change anything it would be to enlarge the dance floor.
I had the pleasure of eating at Kai for the first time on March 2, 2024. I had such a great time that I returned on March 5, 2024. The food was great, the service was great, and the ambiance was great. I really want to commend Nicole (GM) and Carlos. I had a slight issue with my reservation and they both took time out to make sure my guest and I were taken care of. They were both very personable, courteous, and professional. In fact, they both recognized my guest and I when we returned for our second visit. We were greeted in such a wonderful way that it felt like we had visited Kai many more times than we actually have. Thank you Nicole and thank you Carlos for your incredible hospitality! If I may, I'd like to also thank the waitresses that served us on both nights as they were very friendly and helpful in making our experience(s) very pleasant. Thank you once more! You'll see me again very soon! P.S. I've recommended Kai to a few of my colleagues and I'm certain they'll visit Kai in the very near future!
Karen Sani
I love
Atmosphere: 5
Food: 5
Service: 5
Mariah B
First time going to Kai this past weekend and it was a great experience! The food, ambience, and service were fantastic! I had lobster tacos and the oxtail fried rice - would recommend both! Our server Joe was very attentive and kind. We will be back!
Atmosphere: 5
Food: 5
Service: 5
Saikat Gupta
Great atmosphere, good service, bad food. And because of bad food the memory of the place is tarnished. We had to book a place there for valantines day so I was expecting high prices but was also looking forward to high quality ... And lack of quality food was a bummer. Heard the same from another couple beside us so it wasn't just us who were disappointed. Unlikely to go there again.
Atmosphere: 5
Food: 2
Service: 4
I want to say that Hanna was very responsive and kind with my many changes. I have never experienced a restaurant manger in that way. I never felt anxious asking for changes. I asked to see her during my time there and she took a moment out to say hello. Everything was excellent and I think it's because of her leadership. Thank you.
Best place for dinner and drinks after! Best of both worlds.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon & Kimchi Fried Rice, Omakase, Sushi Steve Roll, Sake Flight, Kai Cucumber Roll, Foie Gras Nigiri, Lobster Tacos
Food is great, but had TERRIBLE TERRIBLE SERVICE. Waitress and Management do not care about customers at all. Will not come back due to service received. When you order special menu items you would expect to be able to enjoy the presentation.Kid-friendliness: This restaurant could care less about kids. Horrible experience.
Food: 4
Service: 1
Recommended dishes: Spicy Edamame, Fish, Oxtail & Bone Marrow Fried Rice
I came here to eat for a friend's birthday; we had made reservations weeks in advance and were so excited for the night! Our reservation included free valet, and of course, we knew it would be a bit busy due to prom season, so we made sure to come earlier. Unfortunately, I knew we would be late due to traffic, so I called, and no one answered. We had to walk on foot after we parked at the 4th-floor parking structure since there were no directions or instructions for where the free Kāi valet was located. After my 3rd call, they finally answered; I told them we would be 10 minutes late. Once we got there, we had to wait an extra 20 minutes. Even when we made a reservation, they kept saying that they were working on clearing our table. It wasn't till I got up and asked them about the delay that they started to help seat us. Although I will say the food was good, and we had a great server! Overall, I had a mediocre experience here and wished the service was better. Don't believe I will be back for a while though.
Atmosphere: 3
Food: 3
Service: 2
We are a construction company in Las Colinas area that decides to drive to Plano to celebrate one of our colleagues birthdays there. Terrible service.Nice and interesting cocktail menu, but hard to get one. We got a $500 table and the waitress barely came to us. She was zero friendly and forgot to come to check on us the entire night. We were 11 people and ready for party, but couldn't get drinks.It is a shame that we couldn't order from the bar because we got that service table. Next time we will just go to the bar and order directly. Not recommend service. Because there is not service.They have a DJ, but there is not a place to dance.I would recommend this place to stop for a drink, not for gatherings or business hangouts.
Atmosphere: 3
Service: 3
Alexa took amazing care of us she’s had amazing recommendations and great customer service. The food and drinks were phenomenal.
Atmosphere: 5
Food: 5
Service: 5
Wonderful Mezcal Cocktail. In Full Bloom.
Atmosphere: 5
Food: 5
Service: 5
Food and drinks were phenomenal, and our waitress Lauren made our experience so much better!
Atmosphere: 5
Food: 5
Service: 5
Cane here on a first date. Everything was solid. After dinner, we switched to other side where dj was playing and danced until almost closing. Very fun time. Highly recommend.
Atmosphere: 4
Food: 4
Service: 4
Food was subpar. Ambiance was nice and cute. Overpriced for an underwhelming experience.
Atmosphere: 5
Food: 1
Service: 3
I was visiting Dallas and I was invited by a diplomatic friend of mine to try an amazing hot and delicious restaurant. The food and presentation was amazing the flavor was outstanding and the atmosphere unparalleled not to mention the top shelf staff and management who took great care of us from the time we entered until the time we left ! By the way the Dj was exceptional as well ! If I were to change anything it would be to enlarge the dance floor.
Restaurantji Recommends
I had the pleasure of eating at Kai for the first time on March 2, 2024. I had such a great time that I returned on March 5, 2024. The food was great, the service was great, and the ambiance was great. I really want to commend Nicole (GM) and Carlos. I had a slight issue with my reservation and they both took time out to make sure my guest and I were taken care of. They were both very personable, courteous, and professional. In fact, they both recognized my guest and I when we returned for our second visit. We were greeted in such a wonderful way that it felt like we had visited Kai many more times than we actually have. Thank you Nicole and thank you Carlos for your incredible hospitality! If I may, I'd like to also thank the waitresses that served us on both nights as they were very friendly and helpful in making our experience(s) very pleasant. Thank you once more! You'll see me again very soon! P.S. I've recommended Kai to a few of my colleagues and I'm certain they'll visit Kai in the very near future!
I love
Atmosphere: 5
Food: 5
Service: 5
First time going to Kai this past weekend and it was a great experience! The food, ambience, and service were fantastic! I had lobster tacos and the oxtail fried rice - would recommend both! Our server Joe was very attentive and kind. We will be back!
Atmosphere: 5
Food: 5
Service: 5
Great atmosphere, good service, bad food. And because of bad food the memory of the place is tarnished. We had to book a place there for valantines day so I was expecting high prices but was also looking forward to high quality ... And lack of quality food was a bummer. Heard the same from another couple beside us so it wasn't just us who were disappointed. Unlikely to go there again.
Atmosphere: 5
Food: 2
Service: 4
I want to say that Hanna was very responsive and kind with my many changes. I have never experienced a restaurant manger in that way. I never felt anxious asking for changes. I asked to see her during my time there and she took a moment out to say hello. Everything was excellent and I think it's because of her leadership. Thank you.