None of the employees were wearing gloves, they were touching the food, one employee was eating food then went and touched customers food. Gross!! Filed a complaint with KFC corporate and plano health department.
Atmosphere: 1
Food: 1
Service: 1
Joshua Hagen
Evident the employees hate their job as much as I hated the food. 4 pieces of chicken, 2 edible, Zero made in the past 2 hours. Random brown crud in the Mac and cheese, stale biscuits. It actually seemed spiteful how bad it was.
Atmosphere: 1
Food: 1
Service: 1
Bob
Got there a few minutes before 10 pm on a Friday night 1/24 and was told out of fried chicken and only had strips or pot pies 🥧 they don't close till11 so wasn't happy so got wife pot pie and went to Popeyes across the street for my chicken I won't be back
Atmosphere: 2
Food: 3
Service: 1
Raesa Brown
I WILL NEVER COME BACK TO THIS LOCATION. The food was ABSOLUTELY horrible! The chicken and tenders tasted like it was cooked in old grease! There was barely any batter on the tenders! The biscuits were hard like they’ve been sitting for a long time! The guy that was packing the food had his personal cell phone in hand talking on it! There was no gloves used while being on his personal phone and handling food!! I was completely blown away when I say him reach in with his bare hands to grab a fry and eat it!!! I will be writing corporate! They need to come out and see what their employees are doing! We spend too much money to not have decent food!
Atmosphere: 1
Food: 1
Service: 1
Drew Du
Absolutely disgusting... please remove chicken from your name because the chicken is NOT good.
Atmosphere: 1
Food: 1
Service: 1
ken dy
I ordered the Big Box with 3 pieces of Original Chicken, Mac & Cheese, Corn, a biscuit, and a drink. The regular price is $11.69. I had a coupon for $6.99. The service was quick, and the staff was professional. The food was fresh, hot, and tasted finger lickin' good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pot Pie, Crispy Colonel Sandwich Meal, Fried Chicken, Mac & Cheese, Spicy Chicken Sandwich, Chicken Tender
David Egger
Order ahead is a fantasy and places you behind literally everyone else. Order was supposed to be ready at 5:45, I’m there at 5:40, they serve half a dozen people in drive thru as I watch and when the lone employee acknowledges my existence says it’s almost ready. A full 10 mins later I’m told it will be another 10 mins because they are out of chicken. Yet they continued serving people at drive thru and counter.
Atmosphere: 1
Food: 2
Service: 1
TaxiFiestaDFW
Horrible
Samar Khan
Absolutely Disappointed! Ordered online for pickup yesterday, and my experience was nothing short of terrible. My order was incomplete, and the food was drenched in oil and way too salty to enjoy. Tried calling the store several times to resolve the issue, but no one picked up.
To top it off, the location is 20 minutes away from me, so going back wasn’t feasible. The lack of care and service is shocking. KFC, you seriously need to step up your game because this was a complete waste of time and money. Would not recommend this location to anyone.
Atmosphere: 1
Food: 1
Service: 1
The Edge
The guy working the drive thru is extremely rude, so I left without buying anything. Won't ever be back.
I understand when food takes time to come out, especially if it's large orders. But if im waiting this long, i expect my food to at least be fresh and worth the wait. It took way too long for the employees to interact with not only me but also the other customers. Almost felt as if they were ignoring us and did not at least give us a heads up that it is busy or to give them a moment. Our presence wasn't recognized.So, it was a bit awkward and infuriating. Do better.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Mac & Cheese, Chicken Tender
Martin Gao
Suspicious store - I honestly don't know how this spot is still open given how bad it is. No service at the counter - just 3 guys staring at my family and hiding behind the fryer. After a long wait and finally waving the guy at the drive through to come over, the guy who barely speak any English tells me that they are out of chicken, and it would be 30 min before they could get more... I highly suspect the other guys behind the fryer also do not speak English, and are unable to help anyone.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Fried Chicken
Nicky
Halal KFC!
Atmosphere: 5
Food: 5
Service: 5
Luke P.
Updated review. Used to not be good at all but at least they seem to have cleaned up the interior ever so slightly - still not great but better than it used to be. Food is acceptable but they forget things (fries, drink, etc) so always double-check your bag before you leave.
Atmosphere: 2
Food: 3
Service: 1
Greg Gray
Chicken was good, service appeared to concentrate on drive-thru rather than in store purchased.
None of the employees were wearing gloves, they were touching the food, one employee was eating food then went and touched customers food. Gross!! Filed a complaint with KFC corporate and plano health department.
Atmosphere: 1
Food: 1
Service: 1
Evident the employees hate their job as much as I hated the food. 4 pieces of chicken, 2 edible, Zero made in the past 2 hours. Random brown crud in the Mac and cheese, stale biscuits. It actually seemed spiteful how bad it was.
Atmosphere: 1
Food: 1
Service: 1
Got there a few minutes before 10 pm on a Friday night 1/24 and was told out of fried chicken and only had strips or pot pies 🥧 they don't close till11 so wasn't happy so got wife pot pie and went to Popeyes across the street for my chicken I won't be back
Atmosphere: 2
Food: 3
Service: 1
I WILL NEVER COME BACK TO THIS LOCATION. The food was ABSOLUTELY horrible! The chicken and tenders tasted like it was cooked in old grease! There was barely any batter on the tenders! The biscuits were hard like they’ve been sitting for a long time! The guy that was packing the food had his personal cell phone in hand talking on it! There was no gloves used while being on his personal phone and handling food!! I was completely blown away when I say him reach in with his bare hands to grab a fry and eat it!!! I will be writing corporate! They need to come out and see what their employees are doing! We spend too much money to not have decent food!
Atmosphere: 1
Food: 1
Service: 1
Absolutely disgusting... please remove chicken from your name because the chicken is NOT good.
Atmosphere: 1
Food: 1
Service: 1
I ordered the Big Box with 3 pieces of Original Chicken, Mac & Cheese, Corn, a biscuit, and a drink. The regular price is $11.69. I had a coupon for $6.99. The service was quick, and the staff was professional. The food was fresh, hot, and tasted finger lickin' good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pot Pie, Crispy Colonel Sandwich Meal, Fried Chicken, Mac & Cheese, Spicy Chicken Sandwich, Chicken Tender
Order ahead is a fantasy and places you behind literally everyone else. Order was supposed to be ready at 5:45, I’m there at 5:40, they serve half a dozen people in drive thru as I watch and when the lone employee acknowledges my existence says it’s almost ready. A full 10 mins later I’m told it will be another 10 mins because they are out of chicken. Yet they continued serving people at drive thru and counter.
Atmosphere: 1
Food: 2
Service: 1
Horrible
Absolutely Disappointed!
Ordered online for pickup yesterday, and my experience was nothing short of terrible. My order was incomplete, and the food was drenched in oil and way too salty to enjoy. Tried calling the store several times to resolve the issue, but no one picked up.
To top it off, the location is 20 minutes away from me, so going back wasn’t feasible. The lack of care and service is shocking. KFC, you seriously need to step up your game because this was a complete waste of time and money. Would not recommend this location to anyone.
Atmosphere: 1
Food: 1
Service: 1
The guy working the drive thru is extremely rude, so I left without buying anything. Won't ever be back.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I understand when food takes time to come out, especially if it's large orders. But if im waiting this long, i expect my food to at least be fresh and worth the wait. It took way too long for the employees to interact with not only me but also the other customers. Almost felt as if they were ignoring us and did not at least give us a heads up that it is busy or to give them a moment. Our presence wasn't recognized.So, it was a bit awkward and infuriating. Do better.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Mac & Cheese, Chicken Tender
Suspicious store - I honestly don't know how this spot is still open given how bad it is. No service at the counter - just 3 guys staring at my family and hiding behind the fryer. After a long wait and finally waving the guy at the drive through to come over, the guy who barely speak any English tells me that they are out of chicken, and it would be 30 min before they could get more... I highly suspect the other guys behind the fryer also do not speak English, and are unable to help anyone.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Fried Chicken
Halal KFC!
Atmosphere: 5
Food: 5
Service: 5
Updated review. Used to not be good at all but at least they seem to have cleaned up the interior ever so slightly - still not great but better than it used to be. Food is acceptable but they forget things (fries, drink, etc) so always double-check your bag before you leave.
Atmosphere: 2
Food: 3
Service: 1
Chicken was good, service appeared to concentrate on drive-thru rather than in store purchased.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Fried Chicken
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