Good food but poor service. The servers working that night spent more time talking to each other than maintaining the restaurant. Tables were left dirty and were only cleaned once a new customer came in. No one checked if we needed more water. We were sat directly in front of the door, despite further tables being available, on a cold chilly night. So everytime someone left or entered, we got hit by a cold breeze.
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Stir-Fried Beef with Noodles
David
I used to like this place, but ever since they hired the new group of staffs, the quality of the experience really plummeted. Especially the inattentiveness of staff and slowness of service
If you use the kiosk to ask for the bill, they come quick. If you ask for water, you might as well walk to H Mart in Carrollton to get it because you'll get it faster than the staff...
And the serving size really dropped. Now I can't even tell the difference between extra meat and vegetables and regular qty.
Instead it looked like someone ate half my meal before I got it. And I even confirmed with waiter...
As I left, there was someone who ordered the same thing as I did. And they had way more food. I ended up having to go to a different restaurant to get more food because Kooksoo's extra servings was half of what their normal serving weeks ago...
So this place is overpriced and inconsistent.
Atmosphere: 1
Food: 1
Service: 1
Nadege Ponkin
It was good! I enjoyed the food. The service was okay but it wasn’t too bad to knock it.
I had the pleasure to introduce Korean food to someone who never had. We both got the same thing: Korean BBQ Bulgogi with rice. The beef was well seasoned in the Bulgogi manner. It was garlicky and had actual pieces of garlic (a major plus). Although not pictured the rice complemented the dish very well. One small downside was the dish was a little oily but nothing the rice can fix.
Atmosphere: 4
Food: 5
Service: 4
Hunter Alford
This is me and my Fiancés FAVORITE date night spot. The food is delicious and the service is incredible! Make it a priority to visit!!!!
Atmosphere: 5
Food: 5
Service: 5
Hannah Hoang
Cozy ambience! Delicious food! I recommend the cold kimchi noodle!
Atmosphere: 5
Food: 5
Service: 5
Mat Mes
This has been one of my favorite restaurants for a long time, but recently the food seems different — the flavor and quality aren’t quite the same as before.
Mindy Lam (Mindy)
Food was good! Will come back!
Julie Y.
Their Kooksoo noodles are soooo good. Pretty large portion! The waiters are also very good. Well done
Atmosphere: 5
Food: 5
Service: 5
Tina Nguyen
The new seared Wagyu nigiri was amazing!! Quality of all the meat and sushi was great. The fish to rice ratio was really good. Thy also gave us great service! Very attentive
Atmosphere: 4
Food: 5
Service: 5
James N
food is fairly good. there is nothing for vegetable dish. table is very small for four. metal chopsticks are heavy and unbalance. spoon for noodle is small and shallow. we ordered Galbi Jjim, but not available for an hour. The cleaning lady makes too much noises, by throwing dishes into the bucket, making loud unpleasant disturbing noises.
We were a group of six for my husband’s birthday so maybe that’s why service was terrible? Every table received kimchi except for us. Things were rushed and barely any service. The featured Galbi-jjim had extremely tough beef — could barely cut and chew. The squid appetizer was also very chewy. The chicken over rice was ok and so was the kooksoo itself though it could have been hotter.. Just very disappointing experience overall. The rest of the family must have wondered why we chose this place at all. Lesson learned.
Atmosphere: 1
Food: 2
Service: 1
Robert Korngiebel
When we were first checking out Kooksoo online the combo's appeared to be pricey. What wasn't clear was that they're intended to serve two people which was explained when we arrived. Each combo comes with a rice dish and a noodle dish, think family style dining. I guess it's possible for one person to eat a combo, I can't imagine finishing one by myself.
We also read, in a review, that the portions were small. I've bumped into this before in Korean restaurants. Kooksoo has a simple solution. Each of the combo's has the option to upsize. The noodle dish in our combo was $2.95 to upsize and the Bulgogi dish was $6.95 to upsize. We upsized both. When the food came, there was actually far more than we could eat.
By recognizing combos are meals for two and, if you think you may want a little extra, just upsize instead of ordering another combo Kooksoo is very reasonably priced.
So much for logistics...on to food.
Today we had the Jjamppong Combo and upsized the noodle dish (soup) and the rice dish. The soup was excellent. The noodles were perfect, with just enough texture to be slightly chewy as fresh noodles should be. The broth was spicy (at medium spicy level) and rich, a very delicious broth.
Our rice dish was Bulgogi. I've had so much Bulgogi in my time I couldn't imagine anything original. That said, Kooksoo proved me wrong. They stir fry roasted garlic into their Bulgogi. Because it's roasted, the pleasant taste of garlic is infused without being overpowering. Very good Bulgogi.
We'll definitely come back the next time we're in the mood for Korean noodle soup or Bulgogi.
P K
Perfect Korean noodles!!
Jeanette
Got two kooksoo beef noodle soups and a big plate of galbi ribs. It was so delicious, and everyone there was very friendly.
Rachel Gordon
I’ve not been in this place yet in person but I know that it’s my go to for to go and delivery and is amazing. I’ve never had a bad experience and hope to try in person some time :-)
Good food but poor service. The servers working that night spent more time talking to each other than maintaining the restaurant. Tables were left dirty and were only cleaned once a new customer came in. No one checked if we needed more water. We were sat directly in front of the door, despite further tables being available, on a cold chilly night. So everytime someone left or entered, we got hit by a cold breeze.
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Stir-Fried Beef with Noodles
I used to like this place, but ever since they hired the new group of staffs, the quality of the experience really plummeted. Especially the inattentiveness of staff and slowness of service
If you use the kiosk to ask for the bill, they come quick. If you ask for water, you might as well walk to H Mart in Carrollton to get it because you'll get it faster than the staff...
And the serving size really dropped. Now I can't even tell the difference between extra meat and vegetables and regular qty.
Instead it looked like someone ate half my meal before I got it. And I even confirmed with waiter...
As I left, there was someone who ordered the same thing as I did. And they had way more food. I ended up having to go to a different restaurant to get more food because Kooksoo's extra servings was half of what their normal serving weeks ago...
So this place is overpriced and inconsistent.
Atmosphere: 1
Food: 1
Service: 1
It was good! I enjoyed the food. The service was okay but it wasn’t too bad to knock it.
I had the pleasure to introduce Korean food to someone who never had. We both got the same thing: Korean BBQ Bulgogi with rice. The beef was well seasoned in the Bulgogi manner. It was garlicky and had actual pieces of garlic (a major plus). Although not pictured the rice complemented the dish very well. One small downside was the dish was a little oily but nothing the rice can fix.
Atmosphere: 4
Food: 5
Service: 4
This is me and my Fiancés FAVORITE date night spot. The food is delicious and the service is incredible! Make it a priority to visit!!!!
Atmosphere: 5
Food: 5
Service: 5
Cozy ambience! Delicious food! I recommend the cold kimchi noodle!
Atmosphere: 5
Food: 5
Service: 5
This has been one of my favorite restaurants for a long time, but recently the food seems different — the flavor and quality aren’t quite the same as before.
Food was good! Will come back!
Their Kooksoo noodles are soooo good. Pretty large portion! The waiters are also very good. Well done
Atmosphere: 5
Food: 5
Service: 5
The new seared Wagyu nigiri was amazing!! Quality of all the meat and sushi was great. The fish to rice ratio was really good. Thy also gave us great service! Very attentive
Atmosphere: 4
Food: 5
Service: 5
food is fairly good. there is nothing for vegetable dish. table is very small for four. metal chopsticks are heavy and unbalance. spoon for noodle is small and shallow. we ordered Galbi Jjim, but not available for an hour. The cleaning lady makes too much noises, by throwing dishes into the bucket, making loud unpleasant disturbing noises.
Atmosphere: 1
Food: 3
Service: 3
Restaurantji Recommends
We were a group of six for my husband’s birthday so maybe that’s why service was terrible? Every table received kimchi except for us. Things were rushed and barely any service. The featured Galbi-jjim had extremely tough beef — could barely cut and chew. The squid appetizer was also very chewy. The chicken over rice was ok and so was the kooksoo itself though it could have been hotter.. Just very disappointing experience overall. The rest of the family must have wondered why we chose this place at all. Lesson learned.
Atmosphere: 1
Food: 2
Service: 1
When we were first checking out Kooksoo online the combo's appeared to be pricey. What wasn't clear was that they're intended to serve two people which was explained when we arrived. Each combo comes with a rice dish and a noodle dish, think family style dining. I guess it's possible for one person to eat a combo, I can't imagine finishing one by myself.
We also read, in a review, that the portions were small. I've bumped into this before in Korean restaurants. Kooksoo has a simple solution. Each of the combo's has the option to upsize. The noodle dish in our combo was $2.95 to upsize and the Bulgogi dish was $6.95 to upsize. We upsized both. When the food came, there was actually far more than we could eat.
By recognizing combos are meals for two and, if you think you may want a little extra, just upsize instead of ordering another combo Kooksoo is very reasonably priced.
So much for logistics...on to food.
Today we had the Jjamppong Combo and upsized the noodle dish (soup) and the rice dish. The soup was excellent. The noodles were perfect, with just enough texture to be slightly chewy as fresh noodles should be. The broth was spicy (at medium spicy level) and rich, a very delicious broth.
Our rice dish was Bulgogi. I've had so much Bulgogi in my time I couldn't imagine anything original. That said, Kooksoo proved me wrong. They stir fry roasted garlic into their Bulgogi. Because it's roasted, the pleasant taste of garlic is infused without being overpowering. Very good Bulgogi.
We'll definitely come back the next time we're in the mood for Korean noodle soup or Bulgogi.
Perfect Korean noodles!!
Got two kooksoo beef noodle soups and a big plate of galbi ribs. It was so delicious, and everyone there was very friendly.
I’ve not been in this place yet in person but I know that it’s my go to for to go and delivery and is amazing. I’ve never had a bad experience and hope to try in person some time :-)
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